Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support students with administrative and pastoral care in a vibrant university environment.
- Company: Join the University of Edinburgh, a world-leading research institution with a diverse community.
- Benefits: Enjoy competitive salary, flexible working options, generous holidays, and staff discounts.
- Why this job: Be part of a creative team making a real impact on student experiences.
- Qualifications: Relevant admin experience, strong communication skills, and proficiency in MS Office required.
- Other info: Open to all qualified candidates, especially from under-represented groups.
The predicted salary is between 24143 - 28483 £ per year.
We are looking for a Student Support & Experience Administrator (SSEA) in the School of Literatures, Languages & Cultures.
The Opportunity
As a member of the School of Literatures, Languages and Cultures’ (LLC) Student Support Team, the Student Support & Experience Administrator (SSEA) will play a major role in providing support for Undergraduate and Taught Postgraduate students. This support will normally be administrative in nature but the postholder will be expected to provide pastoral support to students as and when required. The SSEA will work with Student Advisers, academic staff and the wider Student and Academic Services Team to provide robust support to students during their time here at the University of Edinburgh.
We welcome applications for this post from all qualified candidates and particularly welcome applications from members of minority ethnic groups, who are currently under-represented in the School of Literatures, Languages and Cultures.
We are open to considering flexible working patterns. We are also open to considering requests for hybrid working (on a non-contractual basis) that combines a mix of remote and regular on-campus working.
Your Skills And Attributes For Success
- Relevant administrative experience in a busy environment, ideally in Higher Education.
- Strong Interpersonal skills – active listening, excellent written and verbal communication.
- Proficient in MS Office applications such as Excel, Word, Outlook Mail.
- Flexible, approachable and helpful with a strong customer service ethic.
- Display initiative and judgement to resolve matters.
- Handle sensitive and personal information with tact and confidentiality.
How To Apply
Applications should be submitted through People & Money. Please submit a CV and covering letter. Additional documents such as any relevant certificates are welcome, but not mandatory. Incomplete applications will not be considered.
If you already hold a contract of employment with the University of Edinburgh, you should apply for this role via the Internal Applications Portal.
We do not require references to be provided at the point of application. These will only be requested if you are shortlisted for the position.
We will not accept applications via email.
As a valued member of our team you can expect:
- A competitive salary.
- An exciting, positive, creative, challenging and rewarding place to work.
- To be part of a diverse and vibrant international community.
- Comprehensive Staff Benefits, such as a generous holiday entitlement, competitive pension schemes, staff discounts, and family-friendly initiatives.
Championing equality, diversity and inclusion
The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT+ equality.
Prior to any employment commencing with the University you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages.
On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.
Key dates to note
The closing date for applications is 27 June 2025. Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browser's local time zone. Interviews will be held as soon as possible after the closing date.
About Us
As a world-leading research-intensive University, we are here to address tomorrow's greatest challenges. Between now and 2030 we will do that with a values-led approach to teaching, research and innovation, and through the strength of our relationships, both locally and globally.
About The Team
The School of Literatures, Languages and Cultures (LLC) is one of the largest Schools in the College of Arts, Humanities and Social Sciences at the University of Edinburgh. We are an international community at the heart of the main University campus, drawing connections between people and cultures both within and beyond our School, and thriving on our place in a global festival city.
Teaching and Learning
We offer one of the widest range of languages of any UK university, teaching all six official languages of the United Nations, and eight of the languages of the European Union.
Research
LLC is home to many research centres and networks. Often highly interdisciplinary, these groups bring together researchers at all career stages with partners and stakeholders on a range of activities. In the last Research Excellence Framework (REF) over 70% of the School's research activity was rated world leading or internationally excellent (3* or 4*).
Student Support & Experience Administrator employer: The University of Edinburgh
Contact Detail:
The University of Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support & Experience Administrator
✨Tip Number 1
Familiarise yourself with the University of Edinburgh's values and mission. Understanding their commitment to diversity, inclusion, and student support will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees in the Student Support Team or similar roles. They can provide valuable insights into the work culture and expectations, which can be beneficial for your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've demonstrated strong interpersonal skills and customer service in previous roles. This is crucial for a position that involves supporting students and working closely with academic staff.
✨Tip Number 4
Research common challenges faced by students in higher education and think about how you could address these in your role. Being proactive in understanding student needs will show your commitment to enhancing their experience.
We think you need these skills to ace Student Support & Experience Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative experience, particularly in higher education. Emphasise your interpersonal skills and proficiency in MS Office applications, as these are key for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about supporting students and how your skills align with the responsibilities of the Student Support & Experience Administrator role. Use specific examples to demonstrate your customer service ethic and ability to handle sensitive information.
Highlight Relevant Skills: Clearly outline your strong communication skills, both written and verbal, in your application. Mention any experience you have in providing pastoral support or working in busy environments, as this will resonate with the hiring team.
Follow Application Instructions: Ensure you submit your application through the specified platform, People & Money, and include all required documents. Double-check that your application is complete, as incomplete submissions will not be considered.
How to prepare for a job interview at The University of Edinburgh
✨Showcase Your Administrative Skills
Make sure to highlight your relevant administrative experience, especially in busy environments like higher education. Be prepared to discuss specific examples of how you've successfully managed tasks and supported teams in the past.
✨Demonstrate Strong Interpersonal Skills
Since this role involves providing pastoral support to students, it's crucial to showcase your interpersonal skills. Prepare to discuss situations where you've actively listened and communicated effectively, both verbally and in writing.
✨Familiarise Yourself with MS Office
Proficiency in MS Office applications is essential for this position. Brush up on your skills in Excel, Word, and Outlook Mail, and be ready to discuss how you've used these tools in previous roles to enhance productivity.
✨Emphasise Flexibility and Approachability
The role requires a flexible and approachable attitude. Think of examples that demonstrate your customer service ethic and how you've adapted to meet the needs of students or colleagues in challenging situations.
