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- Tasks: Join our team to schedule repairs and manage tenant enquiries daily.
- Company: Build Recruitment is a dynamic agency focused on maintenance and repair services.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Be part of a supportive team making a real difference in people's lives.
- Qualifications: Experience in customer service and call centres is essential; strong communication skills are a must.
- Other info: This is a temporary position with potential for permanent opportunities.
The predicted salary is between 28800 - 43200 £ per year.
A full-time temporary Planner / Scheduler is required to join a busy maintenance and repair service team. The role involves handling tenant enquiries, scheduling repairs, managing diaries, and ensuring efficient and effective service delivery.
Key Responsibilities
- Handle incoming calls from tenants regarding maintenance and repairs
- Raise and log repair requests
- Prioritise repairs based on urgency, trade, and location
- Manage operative diaries and coordinate daily workloads
- Follow up with operatives to ensure timely job completion
- Communicate effectively with tenants, operatives, and clients regarding repair updates
- Ensure accurate and timely data entry into the relevant systems
- Assist in arranging pre- and post-repair inspections for supervisors
- Provide general administrative support to the service team
- Handle customer complaints and aim for satisfactory resolutions
- Perform other duties as required to support the business
- Foster positive relationships with colleagues, clients, and suppliers
Essential Skills & Experience
- Experience working in a call centre environment
- Background in customer service
- Confident handling telephone enquiries
- Proficient in Microsoft Office applications
- Strong customer service focus
- Ability to work independently and collaboratively
- Excellent verbal and written communication skills
- Highly organised with strong administrative abilities
- Knowledge of Kirona DRS and/or TriRiga systems is desirable
Repairs Planner employer: Build Recruitment
Contact Detail:
Build Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Planner
✨Tip Number 1
Familiarise yourself with the common software used in the role, such as Kirona DRS and TriRiga. Even if you haven't used them before, showing a willingness to learn can set you apart from other candidates.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints. Prepare examples of how you've successfully resolved issues in the past, as this will demonstrate your ability to manage tenant enquiries effectively.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since you'll be liaising with tenants and operatives, being clear and concise is crucial. Consider role-playing scenarios to build your confidence.
✨Tip Number 4
Showcase your organisational skills by preparing a mock schedule or diary management plan. This will not only highlight your abilities but also give you a practical example to discuss during the interview.
We think you need these skills to ace Repairs Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and call centre environments. Emphasise your organisational skills and any experience with scheduling or diary management.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in the Repairs Planner role specifically. Mention your ability to handle tenant enquiries and your proficiency in Microsoft Office applications.
Showcase Communication Skills: Since effective communication is key for this role, provide examples in your application of how you've successfully managed customer interactions and resolved complaints in the past.
Highlight Relevant Software Knowledge: If you have experience with Kirona DRS or TriRiga systems, make sure to mention it. If not, express your willingness to learn new software quickly, as this will show your adaptability.
How to prepare for a job interview at Build Recruitment
✨Showcase Your Customer Service Skills
Since the role involves handling tenant enquiries and managing customer complaints, it's crucial to demonstrate your strong customer service focus. Prepare examples from your past experiences where you successfully resolved issues or improved customer satisfaction.
✨Familiarise Yourself with Scheduling Tools
Knowledge of scheduling systems like Kirona DRS or TriRiga can set you apart. If you have experience with these tools, be sure to mention it. If not, do a bit of research to understand how they work and be ready to discuss how you would adapt to using them.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to prioritise repairs and manage workloads. Think of scenarios where you had to make quick decisions under pressure and be ready to explain your thought process and the outcomes.
✨Demonstrate Your Organisational Skills
As a Repairs Planner, being organised is key. Be prepared to discuss how you manage your time and tasks effectively. You might want to share specific methods or tools you use to stay organised, especially in a busy environment.
