Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: As a Collections Officer, you'll manage collections and recoveries while mitigating risks.
- Company: Join a dynamic team focused on financial recovery and customer relations.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Why this job: Make a real impact by helping customers while achieving revenue targets in a supportive environment.
- Qualifications: Experience in collections, strong communication skills, and negotiation prowess are essential.
- Other info: This role is perfect for those looking to develop their career in finance and customer service.
The predicted salary is between 28800 - 43200 £ per year.
As a Collections Officer, youwill ensure that collections and recoveries are received in a timely manner and to ensure the risks are mitigated.
Responsibilities
- Collection of the company’s arrears cases
- Corresponding by phone, email and letter to external customers and stakeholders
- Achieving set revenue targets and call quality objectives
- Negotiating settlements
- Handling each call promptly and in the correct manner, updating records accordingly
Qualifications
- Knowledge and experience of working in a collection’s role
- Excellent communication and customer service skills, confident telephone manner
- Strong negotiation skills, ability to make commercially aware decisions when dealing with arrears cases, agents and solicitors
- Good all-round collections skills dealing with cases from inception of arrears to recovery of bad debts
Collections, arrears, litigation, mortgage, credit control, debt collection, cash collection
Collections Officer employer: InterQuest Group
Contact Detail:
InterQuest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Officer
✨Tip Number 1
Familiarize yourself with common collection strategies and techniques. Understanding the nuances of negotiation can give you an edge during interviews, as you'll be able to discuss your approach to handling difficult cases.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since a confident telephone manner is crucial for this role, consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research the company’s values and mission. Being able to align your personal values with those of StudySmarter will not only help you in the interview but also show that you are genuinely interested in the position.
✨Tip Number 4
Prepare examples from your past experience that demonstrate your collections skills and successful negotiations. Having specific stories ready will help you illustrate your capabilities effectively during the interview.
We think you need these skills to ace Collections Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in collections and recovery. Emphasize your communication skills, negotiation abilities, and any specific achievements related to revenue targets.
Craft a Strong Cover Letter: In your cover letter, explain why you are a great fit for the Collections Officer role. Mention your experience with handling arrears cases and how you have successfully negotiated settlements in the past.
Showcase Your Skills: During the application process, clearly demonstrate your excellent customer service skills and confident telephone manner. Provide examples of how you've effectively communicated with customers and stakeholders.
Proofread Your Application: Before submitting your application, carefully proofread all documents. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in a collections role.
How to prepare for a job interview at InterQuest Group
✨Show Your Collections Knowledge
Make sure to highlight your previous experience in collections. Be prepared to discuss specific cases where you successfully managed arrears and how you mitigated risks.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Use examples from past experiences where your communication skills led to successful negotiations or customer interactions.
✨Prepare for Negotiation Scenarios
Expect to be asked about negotiation tactics. Think of a few scenarios where you had to negotiate settlements and be ready to explain your approach and the outcomes.
✨Understand Revenue Targets
Familiarize yourself with how revenue targets are set and achieved in collections. Be ready to discuss how you have met or exceeded targets in previous roles, showcasing your ability to drive results.
