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- Tasks: Manage service bookings, invoicing, and customer queries in a dynamic environment.
- Company: Join RH Aero Systems, a leader in aviation support equipment and services.
- Benefits: Enjoy flexible hours, a pension scheme, health care plan, and 25 days annual leave.
- Why this job: Perfect for those eager to grow their skills in a fast-paced, supportive culture.
- Qualifications: NVQ in Administration preferred; training provided for SAP experience.
- Other info: Located on the Rolls-Royce campus, close to major transport links.
The predicted salary is between 16200 - 16800 £ per year.
Location: Victory Road, Derby, DE24 8EL
Job Type: Permanent
Hours: 20 hours per week, working days to be discussed at interview. Flexible start and finish times to be agreed.
Salary: £27,000 - £28,000 per annum pro rata
Benefits: Company Pension - matched contribution scheme, Westfield Health care plan - after 3 months. Life Assurance. 25 days paid annual leave plus all UK Statutory Bank Holidays pro rata. We have kitchen facilities on our site and provide free tea and coffee for our employees.
Do you want to continue your training and development? At RH Aero Systems we are committed to supporting you in your continuous technical and professional development to enable you to keep your skills and knowledge up to date and to support you in your advancement within the business.
About RH Aero Systems: RH Aero Systems is setting the standard for aviation support equipment and services. Through our industry-leading businesses – Rhinestahl and HYDRO Systems – we deliver capability across custom-designed Ground Support Equipment, OEM-licensed engine and airframe tooling, 26 global service centres and innovative engineered solutions for OEMs, MROs and Operators worldwide. RH Aero Systems’ global headquarters are in Mason, Ohio, USA, and Biberach, Germany.
We take great pride in our Values and embody them in everything we do professionally:
- Reliable: We consistently deliver outstanding quality and performance. Our reliability builds trust and long-lasting partnerships.
- Ready: We are always prepared, flexible and within reach – ready to act when it matters most.
- Relentless: We are determined to pursue our goals with unwavering passion, resilience, and the will to overcome any challenge.
Our UK facility is co-located on the Rolls-Royce campus on Victory Road, Derby, our largest UK customer. We are close to the A50, M1 and M42 and within a short commute time from Derby, Nottingham and Leicester.
This is a fantastic opportunity for an individual who wants to develop their skills further working in a fast-paced environment. The role of the Service Administrator will be primarily responsible for booking in of new service jobs, following up on all open quotations, raising invoices for completed jobs, liaising with customers in relation to day-to-day queries and supporting the team with any other required administrative tasks.
Responsibilities:
- Track OTRS tickets daily, for incoming requests/queries/orders from the customer.
- Keep OTRS system up to date with all pending tickets.
- Booking in of new Service jobs in SAP and Geeni.
- Check and action jobs at sales gate on Geeni.
- Follow up on open quotations and process approvals for Service.
- Update open WIP report for invoicing purposes.
- Close out completed jobs and create delivery notes.
- Raise invoices for completed jobs.
- Create Service repair quotations.
- Create service notifications.
- Liaising with customers in relation to queries and AOG requests.
- Compilation and administration of work instruction pack for operations team.
- Upon receipt of a quote request, generating quotations and ensuring orders are processed in a timely manner.
- Invoicing of spares and service jobs.
- Ensuring deliveries are on time and escalating if there is a delay.
- Communication with customers or other client company personnel to build, maintain and develop effective business relationships.
- Continuous development of product knowledge.
- Supporting the service team with any required administrative duties.
- Provide holiday and absence cover for the Service Administrator team as designated by the Operations Director.
- Any other reasonable duties as assigned by the Operations Director.
Experience and Knowledge:
- Key Skills / NVQ (or equivalent) in Administration.
- SAP Experience desirable but not essential as training will be given to the successful applicant.
- Ability to communicate clearly, both written and verbal.
- Good computing skills across the Microsoft office suite, including Excel and Word.
- Excellent attention to detail and ability to identify anomalies in data.
- Experience of working in an engineering environment would be advantageous.
- Flexible and adaptable.
- Ability to work unsupervised.
- Ability to manage own priorities and workloads.
- Self-disciplined with excellent organisational and time management skills.
You may also have experience in the following: Service Repair administrator, Office Administrator, Operations Administrator, Administrator, Office Assistant, Administrative Assistant, Business Administrator, Admin Assistant, Building Service Administrator, Contract Administrator, etc.
Service Administrator employer: Hydro Systems
Contact Detail:
Hydro Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, such as SAP and Geeni. Even if you don't have prior experience, showing that you've taken the initiative to learn about these systems can set you apart from other candidates.
✨Tip Number 2
Highlight your organisational skills during the interview. Since the role requires managing multiple tasks like booking service jobs and liaising with customers, be prepared to discuss how you prioritise your workload and ensure attention to detail.
✨Tip Number 3
Research RH Aero Systems and their values before your interview. Understanding their commitment to reliability, readiness, and relentlessness will help you align your answers with their company culture, demonstrating that you're a good fit.
✨Tip Number 4
Prepare examples of how you've successfully communicated with customers or managed queries in previous roles. This will showcase your ability to build effective business relationships, which is crucial for the Service Administrator position.
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Service Administrator role. Emphasise your administrative skills, attention to detail, and any experience in an engineering environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific responsibilities from the job description that excite you and explain how your background makes you a great fit.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication abilities, proficiency in Microsoft Office, and organisational skills. Provide examples of how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Service Administrator role.
How to prepare for a job interview at Hydro Systems
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with RH Aero Systems' core values: Reliable, Ready, and Relentless. Be prepared to discuss how you embody these values in your work and provide examples from your past experiences.
✨Showcase Your Administrative Skills
As a Service Administrator, you'll need strong organisational skills. Be ready to talk about your experience with administrative tasks, particularly in tracking requests and managing workloads. Highlight any relevant software experience, especially with systems like SAP or similar.
✨Prepare for Customer Interaction Scenarios
Since the role involves liaising with customers, think of examples where you've successfully handled customer queries or complaints. Demonstrating your communication skills and ability to build relationships will be key to impressing the interviewers.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask about the team dynamics, training opportunities, or specific challenges the service team is currently facing. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
