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For Companies At a Glance
- Tasks: Lead player safety by monitoring behaviour and enforcing rules in a fun environment.
- Company: Join a vibrant entertainment venue focused on safety and guest experience.
- Benefits: Enjoy discounted meals, employee discounts, and convenient on-site parking.
- Why this job: Be part of a dynamic team ensuring everyone has a safe and enjoyable time.
- Qualifications: Experience in hospitality or retail, strong communication skills, and a calm demeanour under pressure.
- Other info: Flexible hours including nights and weekends; perfect for students looking for a rewarding role.
The predicted salary is between 27000 - 32000 £ per year.
Key Responsibilities
- Monitor players for signs of intoxication and act accordingly
- Listen for signs of conflict between players or parties
- Ensure bay occupancy maximums are adhered to
- Enforce general safety rules such as the red-line, nets, and the elimination of trick shots and horseplay
- Deploy de-escalation techniques when safety rules are not being followed
- Remain alert for any suspicious persons or activities and report immediately to venue security
- Use of radio communication procedures and corresponding codes
- Partner with management to develop protocols for warnings, stoppage of game play, slowing or discontinuation of alcohol service, removal from venue, and membership suspensions/bans
- Make recommendations for safety enhancements as needed
- Keep Director of Operations apprised of safety and security trends and opportunities
- Support management with accident response, investigation and claim reporting
- Oversee management and scheduling of third party security company
- Liaison with local law enforcement as applicable
- Additional tasks and project assistance as requested by Director of Operations
What We're Looking For
- Calm under pressure
- The successful candidate will have operational experience in the entertainment, retail, or hospitality industries (Demonstrated experience with dealing with the public)
- Confident and self-aware when dealing with difficult or emotional interactions
- Does not shy away from confrontation; utilises skills and techniques to reduce conflict
- Comfortable communicating with diverse populations, including players of all ages and skill levels
- Ability to exhibit patience and positivity while being assertive and firm when appropriate
- Strong guest service skills and professionalism
- Excellent oral and written communication skills including spelling, grammar, and punctuation skills
- Experience in roles requiring the ability to work independently, anticipate next steps, take initiative, exercise discretion and sound judgment and work collaboratively as a member of the team
- Demonstrated proficiency using Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Proficiency in using risk management information systems preferred
- Availability to work nights, weekends, and holidays to support the business
Job Types: Full-time, Permanent
Pay: £12.93 per hour
Benefits: Discounted or free food, Employee discount, On-site parking
Schedule: Night shift, Weekend availability
Work Location: In person
Player Safety Team Leader employer: Topgolf International, Inc.
Contact Detail:
Topgolf International, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Player Safety Team Leader
✨Tip Number 1
Familiarise yourself with the specific safety protocols and de-escalation techniques relevant to the role. Understanding these procedures will not only help you in interviews but also demonstrate your commitment to player safety.
✨Tip Number 2
Network with professionals in the entertainment, retail, or hospitality industries. Engaging with others who have experience in similar roles can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your ability to handle difficult situations by preparing examples from your past experiences. Be ready to discuss how you've successfully managed conflict or ensured safety in previous roles.
✨Tip Number 4
Stay updated on current trends in player safety and security within the entertainment industry. Being knowledgeable about recent developments can set you apart and show your proactive approach to the role.
We think you need these skills to ace Player Safety Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the entertainment, retail, or hospitality industries. Emphasise any roles where you've dealt with the public and managed conflict.
Craft a Strong Cover Letter: In your cover letter, demonstrate your calmness under pressure and provide examples of how you've successfully handled difficult situations. Mention your communication skills and ability to work with diverse populations.
Showcase Relevant Skills: Clearly outline your proficiency in Microsoft Office and any experience with risk management information systems. Highlight your strong guest service skills and professionalism throughout your application.
Proofread Your Application: Before submitting, double-check your application for spelling, grammar, and punctuation errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Topgolf International, Inc.
✨Show Your Calmness Under Pressure
As a Player Safety Team Leader, you'll need to demonstrate your ability to stay calm in high-pressure situations. Prepare examples from your past experiences where you successfully managed conflicts or stressful scenarios, showcasing your problem-solving skills.
✨Highlight Your Communication Skills
Excellent communication is key for this role. Be ready to discuss how you've effectively communicated with diverse groups in the past. Practice articulating your thoughts clearly and confidently, as this will reflect your professionalism.
✨Demonstrate Conflict Resolution Techniques
Since the role involves de-escalation techniques, think of specific instances where you resolved conflicts. Share your approach and the outcomes, emphasising your ability to handle difficult interactions with patience and positivity.
✨Familiarise Yourself with Safety Protocols
Research common safety protocols and risk management practices relevant to the entertainment or hospitality industry. Being knowledgeable about these topics will show your commitment to player safety and your readiness to contribute to the team's success.
