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- Tasks: Join our team as a Salesforce Business Analyst, shaping solutions for enhanced customer experience.
- Company: JELD-WEN is a global leader in high-performance doors and windows, dedicated to quality and innovation.
- Benefits: Enjoy remote work flexibility, competitive pay, and a supportive company culture focused on growth.
- Why this job: Be part of a major transformation in a dynamic environment, impacting sales operations across Europe.
- Qualifications: 3+ years of Salesforce experience, strong organisational skills, and a relevant degree are essential.
- Other info: Fluency in English and German is required; additional languages are a plus.
The predicted salary is between 36000 - 60000 £ per year.
JELD-WEN is currently seeking a Salesforce Business Analyst to join our growing team. The role is remote and can be based anywhere in Germany, Austria, or the UK. Hybrid working can be accommodated depending on your location. Fixed-term contract: 12+ months.
Are you ready to take on a new challenge in a global organisation undergoing a major transformation? At JELD-WEN Europe, a leading manufacturer of doors and doorsets, we are looking for a Salesforce Business Analyst to join our growing Sales Operations and IT team on a 12-month fixed-term contract. This remote role offers the opportunity to work at the heart of our Salesforce New Org rollout. You will be partnering closely with cross-functional teams across Europe and play a pivotal role in translating business needs into actionable solutions that enhance the customer experience and sales operations efficiency.
Reporting to the Sales Operations Manager, you will work alongside our IT Development team, Product Owners, and Training Manager to shape, test, and implement key Salesforce features. You will also support 1,000+ Salesforce users across Europe, helping to ensure a smooth and successful transition.
What your impact will be:
- Gather, analyse, and document business requirements for the new Salesforce Org.
- Translate these into Epics and User Stories using Jira in collaboration with our IT Dev team.
- Support the delivery of Salesforce solutions that meet business goals.
- Assist with the creation and execution of UAT scripts alongside the Product Owners and Training Manager.
- Lead UAT testing activities across Sales Operations and other stakeholder teams.
- Coordinate release communications to key business stakeholders.
- Provide post-launch hypercare support by prioritising and resolving raised issues.
- Manage reporting needs - from gathering requirements to building and validating Salesforce reports and dashboards.
- Support ad hoc queries, including managing the EU Sales Operations mailbox and assisting with customer service queries from our Salesforce user base.
What you will need to succeed:
- 3+ years of hands-on experience with Salesforce Service Cloud and a strong understanding of Salesforce CRM features, functionalities, and best practices.
- Solid experience in reporting and dashboard creation within Salesforce.
- Strong organisational skills and the ability to manage multiple stakeholder needs across diverse teams.
- Bachelor's degree in Information Technology, Business, or a related field.
- Salesforce certifications such as Salesforce Certified Administrator are highly desirable.
- Industry knowledge in construction, manufacturing, or retail is a plus.
- Fluency in English and German is essential; French or Swedish would be an advantage.
Salesforce Business Analyst employer: JELD-WEN, Inc.
Contact Detail:
JELD-WEN, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Business Analyst
✨Tip Number 1
Familiarise yourself with Salesforce Service Cloud and its functionalities. Since the role requires hands-on experience, being able to discuss specific features and how you've used them in past projects will demonstrate your expertise.
✨Tip Number 2
Brush up on your skills in Jira, especially in creating Epics and User Stories. Being able to articulate how you’ve successfully collaborated with IT teams using these tools will set you apart from other candidates.
✨Tip Number 3
Highlight any experience you have in managing stakeholder communications. This role involves coordinating with various teams, so showcasing your ability to effectively communicate and manage expectations will be crucial.
✨Tip Number 4
If you have industry knowledge in construction, manufacturing, or retail, make sure to mention it. Understanding the specific challenges and needs of these sectors can give you an edge in the interview process.
We think you need these skills to ace Salesforce Business Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Salesforce Business Analyst position at JELD-WEN. Tailor your application to highlight relevant experience and skills that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 3+ years of hands-on experience with Salesforce Service Cloud. Include specific examples of how you've gathered and documented business requirements, translated them into actionable solutions, and supported users in a similar role.
Showcase Your Skills: Make sure to showcase your strong organisational skills and ability to manage multiple stakeholders. Mention any experience you have with reporting and dashboard creation within Salesforce, as well as your familiarity with tools like Jira for project management.
Tailor Your Application: Customise your cover letter to reflect your understanding of JELD-WEN's mission and values. Express your enthusiasm for contributing to their Salesforce New Org rollout and how your background in IT or business can help enhance customer experience and sales operations efficiency.
How to prepare for a job interview at JELD-WEN, Inc.
✨Understand Salesforce Fundamentals
Make sure you have a solid grasp of Salesforce Service Cloud and its functionalities. Brush up on key features, best practices, and how they can enhance sales operations. This knowledge will help you answer technical questions confidently.
✨Prepare for Scenario-Based Questions
Expect to be asked about real-life scenarios where you've gathered requirements or led UAT testing. Prepare specific examples that showcase your problem-solving skills and how you translated business needs into actionable solutions.
✨Familiarise Yourself with Jira
Since you'll be collaborating with the IT Development team using Jira, it’s beneficial to understand how to create Epics and User Stories. Familiarity with this tool will demonstrate your readiness to hit the ground running.
✨Highlight Your Communication Skills
As you'll be coordinating with various stakeholders, emphasise your organisational and communication skills. Be ready to discuss how you've managed multiple stakeholder needs in past roles, especially in a remote or hybrid setting.
