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- Tasks: Provide outstanding customer service in a fast-paced environment, using various communication channels.
- Company: Join Clanmil Housing Association, dedicated to providing homes and improving lives.
- Benefits: Enjoy flexible working, healthcare schemes, generous leave, and a supportive work/life balance.
- Why this job: Be part of a fun team making a real difference in the community.
- Qualifications: One year of customer service experience and proficiency in Microsoft Office required.
- Other info: Apply by 1st July 2025; interviews scheduled for the week of 9th July 2025.
The predicted salary is between 24300 - 26400 £ per year.
Do you see a career in Housing? We do! Our vision is to provide homes for people to live well. We believe we can make a huge difference to people, their families and society. We do this through our values, our people, and our ambition. If you share a similar desire and want to join us in building our future together, read on!
About you: As a member of our Service Centre Team, you will be operating within a dynamic, responsive, and fast-paced environment in which you will provide an outstanding service to all current and potential customers contacting Clanmil. You will be using different communication channels to communicate with customers and promoting digital channels where possible. We expect you to have a minimum of one year’s experience of dealing with a high volume of customer queries in a front-line customer service role such as a call/service centre, retail etc, with experience of using Microsoft Office Applications.
What we offer: You will be part of a fun and friendly Customer Service team. We offer flexible and hybrid working, and we have some other amazing benefits including a healthcare scheme, generous annual leave entitlement, and lots of benefits to support your work/life balance and a generous pension scheme.
Want to apply? Great! Visit /join-the-team and learn more about what it is like to work for Clanmil. You can apply via our recruitment portal to start your application.
Closing date: 1st July 2025
Interviews: W/C 9th July 2025
Clanmil Housing Association is an Equal Opportunities Employer.
Customer Service Advisor employer: Clanmil Housing Group
Contact Detail:
Clanmil Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Clanmil's values and mission. Understanding their vision of providing homes for people to live well will help you align your responses during the interview, showcasing your passion for their cause.
✨Tip Number 2
Brush up on your customer service skills, especially in handling high volumes of queries. Be prepared to share specific examples from your past experiences that demonstrate your ability to manage customer interactions effectively.
✨Tip Number 3
Practice using different communication channels. Since the role involves promoting digital channels, being comfortable with various platforms will show your adaptability and readiness to engage with customers in multiple ways.
✨Tip Number 4
Network with current or former employees of Clanmil if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Advisor position. Highlight your relevant experience in customer service roles, especially in high-volume environments.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise your proficiency in Microsoft Office Applications and any previous experience in call/service centres or retail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your alignment with Clanmil's values. Mention specific examples of how you've provided outstanding service in past roles.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Clanmil Housing Group
✨Show Your Customer Service Skills
Make sure to highlight your experience in handling customer queries. Share specific examples of how you've resolved issues or improved customer satisfaction in previous roles.
✨Familiarise Yourself with the Company
Research Clanmil Housing Association and understand their values and mission. Be prepared to discuss how your personal values align with theirs and how you can contribute to their vision of providing homes for people to live well.
✨Demonstrate Communication Skills
Since the role involves using various communication channels, practice articulating your thoughts clearly. You might be asked to role-play a customer interaction, so be ready to showcase your ability to communicate effectively.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, company culture, and opportunities for growth within Clanmil. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
