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- Tasks: Be the friendly face for students, managing enquiries and showcasing our luxury accommodation.
- Company: Join CRM Students, a leading luxury student accommodation provider focused on community and support.
- Benefits: Enjoy a vibrant work culture, opportunities for growth, and the chance to make a real impact.
- Why this job: Create exceptional experiences for students in a supportive, inclusive environment that values your contributions.
- Qualifications: Friendly, IT-savvy individuals with strong communication skills and customer service experience are ideal.
- Other info: We celebrate diversity and are committed to an inclusive workplace for all.
The predicted salary is between 28800 - 43200 £ per year.
At CRM Students, we believe in providing more than just a place to stay – we create vibrant communities where students from all corners of the globe can thrive. As a luxury student accommodation provider, we are dedicated to ensuring that our residents feel welcomed, supported, and valued throughout their stay.
As a Sales and Marketing Assistant, you will be the friendly face and the guiding hand for our diverse community of students. From managing enquiries to facilitating smooth transitions for new tenants, your role will be pivotal in shaping the positive experiences of our residents.
Your duties will include:
- Managing all enquiries via email, face-to-face interactions, online chat, and calls with knowledge, courtesy, and inclusivity.
- Providing warm and friendly welcomes to all visitors, ensuring they feel valued and at home.
- Conducting student tours and showcasing available rooms with enthusiasm and professionalism.
- Processing new applications and assisting with tenancy agreements, ensuring all necessary documents and identification are in order.
- Keeping our booking system updated and accurate.
- Collaborating closely with our sales teams to ensure efficient sales administration.
- Providing administrative support to the team as needed.
- Representing CRM Students at university fairs and networking events to promote our accommodation.
- Staying informed about price changes and special offers, and effectively communicating them to potential and current tenants.
- Assisting with the communication and distribution of marketing and promotional materials.
- Building strong rapport with our tenants and being a point of contact for their needs and concerns.
- Monitoring competitors and analysing market performance to contribute to our ongoing improvement.
We are seeking individuals who embody our values of inclusivity, warmth, and professionalism. The ideal candidate will possess:
- A friendly and welcoming demeanor that puts others at ease.
- Strong IT skills and excellent written and verbal communication abilities.
- Experience in customer-facing roles, demonstrating empathy and understanding.
- The ability to multitask effectively in a dynamic and fast-paced environment.
- A proactive and methodical approach to tasks and challenges.
- A well-presented appearance and a genuinely friendly attitude.
- The capability to take ownership of complaints and resolve them with care and efficiency.
If you are passionate about creating exceptional experiences for students and thrive in a supportive and inclusive environment, we would love to hear from you. At CRM Students, you will not just have a job – you will have a fulfilling career where your contributions make a meaningful difference every day. CRM Students is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Sales & Marketing Assistant employer: EllisKnight International Recruitment
Contact Detail:
EllisKnight International Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Marketing Assistant
✨Tip Number 1
Familiarise yourself with CRM Students' values and mission. Understanding their commitment to inclusivity and community will help you align your approach during interviews and networking opportunities.
✨Tip Number 2
Engage with current employees on social media platforms like LinkedIn. This can provide insights into the company culture and may even lead to valuable connections that could support your application.
✨Tip Number 3
Prepare to showcase your customer service skills through role-play scenarios. Since the role involves managing enquiries and providing tours, being able to demonstrate your friendly and professional demeanour will be crucial.
✨Tip Number 4
Stay updated on market trends in student accommodation. Being knowledgeable about competitors and current offers will not only impress during interviews but also show your proactive approach to the role.
We think you need these skills to ace Sales & Marketing Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and marketing, particularly in customer-facing roles. Emphasise your communication skills and any previous work that demonstrates your ability to create positive experiences for clients.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of CRM Students that resonate with you, such as their commitment to inclusivity and community building, and explain how your values align with theirs.
Showcase Your IT Skills: Since strong IT skills are essential for this position, be sure to mention any relevant software or tools you are proficient in. If you have experience with booking systems or customer relationship management (CRM) software, highlight that in your application.
Demonstrate Your Customer Service Experience: Provide examples of past experiences where you successfully managed customer enquiries or resolved complaints. This will showcase your ability to handle the responsibilities of the Sales and Marketing Assistant role effectively.
How to prepare for a job interview at EllisKnight International Recruitment
✨Show Your Friendly Side
As a Sales and Marketing Assistant, your role is all about creating a welcoming atmosphere. Make sure to showcase your friendly and approachable personality during the interview. Smile, maintain eye contact, and engage with the interviewer as if you were welcoming a new tenant.
✨Demonstrate Your Communication Skills
Since the job involves managing enquiries and interacting with students, it's crucial to highlight your communication abilities. Prepare examples of how you've effectively communicated in previous roles, whether through email, face-to-face, or over the phone.
✨Be Prepared to Discuss Multitasking
The role requires juggling multiple tasks in a fast-paced environment. Think of specific instances where you've successfully managed several responsibilities at once. This will show that you're capable of handling the dynamic nature of the position.
✨Research CRM Students
Familiarise yourself with CRM Students and their values before the interview. Understanding their commitment to inclusivity and community will allow you to align your answers with their mission, demonstrating that you're a great fit for their team.
