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- Tasks: Provide top-notch customer service to travellers buying and selling foreign currency.
- Company: Join ChangeGroup, a leading global retail foreign exchange group at London Luton Airport.
- Benefits: Enjoy competitive pay, uncapped incentives, free parking, and staff currency discounts.
- Why this job: Build your career in a dynamic environment while helping customers with their currency needs.
- Qualifications: Previous retail or customer service experience is essential; strong communication skills are a must.
- Other info: Full-time role with shifts starting as early as 03:30am; transport to the airport is required.
The predicted salary is between 26300 - 31500 £ per year.
Exciting opportunities have arisen in our London Luton Airport location to build a career with one of the most successful global retail foreign exchange groups. We are dedicated to developing the skills of individuals and to helping them to achieve their goals.
Responsibilities
- The role involves providing first class customer service to international travellers with the buying and selling of foreign currency.
- You will be responsible for the buying and selling of foreign currencies, credit card advances and much more.
Additional Information
- It is essential that you have previous Retail or Customer Service Experience.
- You must have excellent communication skills and be able to negotiate and build a rapport with customers by helping them understand their foreign currency needs.
- The ideal candidate will have a flair for sales who can promote our products and services whilst working towards and achieving targets.
- The role will suit someone who is self-motivated, has an energetic attitude and can adhere to procedures.
- You must have the ability to work under pressure.
In return for your commitment, we’ll offer you in-depth training and development, competitive pay, a generous and uncapped incentive scheme, pension, Employee Assistance Programme (EAP), staff currency discounts, free car parking and free uniform.
Hours: 37.5 hours per week (Full-time)
Working: 5 out of 7 days between 03.30am and 01.00 am on a shift pattern basis and occasional night shifts.
Before applying, you will need to consider whether you have transport available to enable you to travel to and from home and the airport for shifts starting at 03:30am.
You must be eligible to work full time in the UK.
Salary: £12.63 per hour
Foreign Exchange Sales Consultants – London Luton Airport - Full Time employer: ChangeGroup & Prosegur Change
Contact Detail:
ChangeGroup & Prosegur Change Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Foreign Exchange Sales Consultants – London Luton Airport - Full Time
✨Tip Number 1
Familiarise yourself with the foreign exchange market and current currency trends. This knowledge will not only help you engage with customers more effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. Since the job involves interacting with international travellers, being able to handle various customer needs and queries confidently will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of ChangeGroup & Prosegur Change. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding shift patterns. Given the early start times and potential night shifts, showing that you are adaptable and willing to meet these requirements will make a positive impression.
We think you need these skills to ace Foreign Exchange Sales Consultants – London Luton Airport - Full Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail or customer service experience. Emphasise any sales achievements and skills that demonstrate your ability to communicate effectively and build rapport with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at ChangeGroup & Prosegur Change, and how your skills align with their needs.
Highlight Relevant Skills: In your application, focus on skills such as negotiation, customer service, and the ability to work under pressure. Provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ChangeGroup & Prosegur Change
✨Showcase Your Customer Service Skills
Since the role involves providing first-class customer service, be prepared to share specific examples from your previous experience. Highlight situations where you successfully resolved customer issues or went above and beyond to meet their needs.
✨Demonstrate Your Sales Flair
The ideal candidate should have a flair for sales. Prepare to discuss how you've promoted products or services in the past and achieved targets. Use metrics or achievements to back up your claims.
✨Communicate Effectively
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. Be ready to engage in role-play scenarios that may test your ability to negotiate and build rapport with customers.
✨Prepare for Shift Work
Since the position requires working early mornings and occasional night shifts, be ready to discuss your availability and how you plan to manage your schedule. Showing that you're adaptable and committed to the role will impress the interviewers.
