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- Tasks: Support customers with installations, maintenance, and training on innovative technical products.
- Company: Join Markem-Imaje, a leader in product identification and traceability solutions.
- Benefits: Enjoy remote work flexibility and opportunities for professional growth.
- Why this job: Be part of a dynamic team focused on customer satisfaction and innovative technology.
- Qualifications: Experience in technical troubleshooting; certifications in engineering are a plus.
- Other info: Travel within your region and occasionally nationally for training and meetings.
The predicted salary is between 36000 - 60000 £ per year.
Location: Bradford, GB
Work Arrangement: Remote
Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.
The Role: As Technical Service Engineer you will be a part of our technical service team, providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment.
What you will do:
- Perform pre-installations, installations and maintenance activity
- Perform training, both internally and externally where needed
- Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation
- Actively promote and sell M-I service products to our customers, improving the up-time of the application and maximizing M-I sales results in addition to ensuring the highest level of customer satisfaction
- Work in partnership with the sales teams to assist with sales revenue targets and revenue growth
- Travel to customers site within your regional area along with occasional travel nationally to attend training events and meetings
What you need to have:
- Experience as a Field Service Engineer or Technical Service Engineer in the industrial or manufacturing sectors, with a strong focus on Electrical/Mechanical technical troubleshooting
- Proven ability to assess technical situations, diagnose issues, and provide proactive, effective solutions
- Skilled in adhering to procedures while efficiently managing time and tasks in a dynamic environment
- Proficient in managing multiple tasks simultaneously without compromising quality
- Certifications in Electrical/Mechanical Engineering, Networking, Software, or related fields are a plus, though not required
- In-depth knowledge of technical products, particularly those similar to MI's product range, is an advantage but not essential
You’ll only be the right candidate if you are aligned to our values and culture:
- Winning through customers
- High ethical standards, openness and trust
- Expectations for results
- Respect and value people
If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.
Technical Service Engineer employer: Dover Corporation
Contact Detail:
Dover Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Engineer
✨Tip Number 1
Familiarise yourself with Markem-Imaje's product range and services. Understanding their specific technologies and solutions will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Markem-Imaje on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare to discuss your troubleshooting experiences in detail. Be ready to share specific examples of how you've diagnosed and resolved technical issues in previous roles, as this is crucial for a Technical Service Engineer.
✨Tip Number 4
Showcase your ability to work collaboratively with sales teams. Think of examples where you've successfully partnered with sales or other departments to achieve common goals, as this aligns with the role's requirements.
We think you need these skills to ace Technical Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Field Service Engineer or Technical Service Engineer. Emphasise your skills in electrical and mechanical troubleshooting, as well as any certifications you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Markem-Imaje's products and services. Mention how your values align with theirs, particularly around customer satisfaction and ethical standards.
Showcase Problem-Solving Skills: In your application, provide specific examples of how you've assessed technical situations and diagnosed issues in previous roles. This will demonstrate your proactive approach to problem-solving.
Highlight Team Collaboration: Mention any experiences where you've worked closely with sales teams or other departments to achieve common goals. This aligns with their emphasis on partnership and revenue growth.
How to prepare for a job interview at Dover Corporation
✨Showcase Your Technical Expertise
As a Technical Service Engineer, it's crucial to demonstrate your technical knowledge during the interview. Be prepared to discuss your experience with electrical and mechanical troubleshooting, and provide specific examples of how you've successfully diagnosed and resolved issues in the past.
✨Emphasise Customer Satisfaction
Markem-Imaje values customer satisfaction highly. Share instances where you've gone above and beyond to ensure a positive customer experience. Highlight your ability to communicate effectively with clients and how you’ve contributed to improving their operational efficiency.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Practice articulating your thought process when faced with technical challenges, and be ready to explain how you would approach various situations that may arise in the field.
✨Align with Company Values
Familiarise yourself with Markem-Imaje's values and culture. During the interview, express how your personal values align with theirs, particularly around customer focus, ethical standards, and teamwork. This will show that you're not just a fit for the role, but also for the company as a whole.
