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- Tasks: Lead a team to deliver exceptional coffee and customer experiences.
- Company: Join Blank Street, a vibrant food and beverage brand on a mission to elevate everyday moments.
- Benefits: Enjoy £14.55 per hour, free coffee, and a comprehensive training programme.
- Why this job: Be part of a dynamic team that values your input and fosters community connections.
- Qualifications: Experience in customer service, strong communication skills, and a passion for café culture required.
- Other info: Flexible hours with weekend availability preferred; be a key player in a new location!
The predicted salary is between 30000 - 42000 £ per year.
At Blank Street, we are on a mission to become the defining food and beverage brand of our generation. We aim to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. Our potential is unlimited, starting with our people and their commitment to make magic happen each and every day.
As a Shift Leader at Blank Street, you are a born player-coach who thrives when working alongside a team to deliver quality products. You take pride in giving amazing service experiences and influencing your team to do the same. You excel in fast-paced environments and enjoy an inclusive, collaborative workplace where your voice genuinely counts.
You will spearhead individual, team, and location initiatives to drive sales and business performance. Along with supporting your General Manager, you will regularly meet with the Senior Leadership team to voice feedback and improvements, being hands-on in the success of your store, customers, and team.
Our Values
- DREAM BIG: We embrace new possibilities and perspectives that go beyond the expected.
- START SMALL: We take small steps that move us forward every day.
- MAKE SOMEONE'S DAY: We live to create moments of joy.
- MOVE AS ONE: We build better when we build together.
What You’ll Own
- Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy.
- Support your GM and our Training Team to help train new employees to succeed at Blank Street.
- Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed.
- Handle any minor customer issues positively and solution-focused.
- Lead initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability.
Who We’re Looking For
- Love for cafe culture and people.
- Friendly, open, and approachable person who works well with others.
- Strong knowledge of coffee and equipment is a must.
- Strong decision-making and multi-tasking skills.
- Passionate about delivering excellent customer connections.
- Able to work at a fast pace in high volume environments.
- Be an exemplary ambassador of our brand.
Requirements
- Experience in the customer service or hospitality industry.
- Availability that meets the needs of our cafes: Full Time - 35 hours per week, 5 days of availability required, including 2 peak days (Friday, Saturday, Sunday).
- Availability to work between 6:30 am and 9:00 pm; weekend and holiday availability preferred.
- You must be authorised to work in the UK.
Benefits & Perks
- £14.55 per hour, bi-weekly payments.
- A comprehensive Barista accreditation and training program.
- Tenure-based paid sick and bereavement leave.
- Health and Wellbeing Support via HealthAssured.
- Free unlimited coffee and treats on shift.
- Free Blank Street swag.
- Referral incentive scheme - £250 when you refer a friend.
Application & Interview Process
- Application Review
- Online Questionnaire
- Recruiter Phone Interview
- Hiring Manager In-Person Interview
- Offer
Shift Leader | Edinburgh employer: Blank Street
Contact Detail:
Blank Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader | Edinburgh
✨Tip Number 1
Familiarise yourself with Blank Street's values and mission. When you understand their commitment to creating memorable experiences, you can better align your responses during interviews to demonstrate how you embody these principles.
✨Tip Number 2
Showcase your passion for coffee and café culture. Engage in conversations about your favourite coffee drinks or local café trends when networking or during interviews to highlight your enthusiasm for the role.
✨Tip Number 3
Prepare to discuss your experience in fast-paced environments. Think of specific examples where you've successfully managed multiple tasks or resolved customer issues quickly, as this will resonate well with the demands of a Shift Leader.
✨Tip Number 4
Network within the local community. Attend events or visit local cafés to connect with potential colleagues or customers. This not only builds rapport but also shows your commitment to making a positive impact in the neighbourhood.
We think you need these skills to ace Shift Leader | Edinburgh
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Blank Street is looking for in a Shift Leader. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Customise your CV to reflect your relevant experience in customer service or hospitality. Emphasise your leadership skills, ability to work in fast-paced environments, and any specific knowledge of coffee and equipment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cafe culture and your commitment to delivering excellent customer service. Use specific examples from your past experiences to demonstrate how you embody the values of Blank Street.
Prepare for the Interview: Anticipate questions related to team leadership, customer service scenarios, and your approach to problem-solving. Be ready to discuss how you can contribute to creating a positive atmosphere and driving sales at Blank Street.
How to prepare for a job interview at Blank Street
✨Show Your Passion for Coffee Culture
Make sure to express your love for café culture during the interview. Talk about your favourite coffee experiences and how they inspire you to create memorable moments for customers.
✨Demonstrate Team Leadership Skills
As a Shift Leader, you'll need to show that you can lead and motivate a team. Share examples from your past experiences where you've successfully guided a team or resolved conflicts.
✨Emphasise Customer-Centric Mindset
Highlight your commitment to excellent customer service. Prepare to discuss specific instances where you've gone above and beyond to ensure customer satisfaction.
✨Prepare for Fast-Paced Scenarios
Since the role involves working in a high-volume environment, be ready to discuss how you handle pressure and multitask effectively. Consider sharing a story that illustrates your ability to thrive in such situations.
