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- Tasks: Engage with members, assist in account setups, and lead by example in service excellence.
- Company: Join Rockland Federal Credit Union, a member-focused institution with growth opportunities.
- Benefits: Enjoy flexible hours, comprehensive health benefits, tuition reimbursement, and a supportive work environment.
- Why this job: Make a difference in people's lives while developing your skills in a friendly team culture.
- Qualifications: High school diploma and two years of banking experience required; strong communication skills essential.
- Other info: Full-time role with varied hours, including weekends; equal opportunity employer.
The predicted salary is between 28800 - 42000 £ per year.
Rockland Federal Credit Union is looking for an outgoing, friendly, service-focused individual to join our team in Plymouth. If you enjoy working with and helping people and have banking experience, this could be the position for you!
At RFCU, we are committed to member service. We know that our success relies on our dedicated employees and their commitment to our members. With 8 branch locations and over 11 back-office departments, career growth potential is unlimited.
A day in the life as a Member Service Representative:
- Working in our Plymouth branch will put you face-to-face with our members while simultaneously representing a role model for other colleagues.
- In addition to performing a variety of member service functions, you will assist in the development of Member Service Associates' sales and servicing skills by leading by example, providing positive reinforcement, and recognising areas for improvement.
- You will set up new IRA accounts, interview and advise loan applicants, and open new accounts of all types.
The Member Service Representative position requires:
- A high school diploma or equivalent.
- At least two years of related experience in a bank or Credit Union.
- Knowledge of Credit Union products/services with the ability to cross-sell.
- Ability to communicate effectively with members and staff at all levels of the organisation.
- Ability to project a positive and professional image.
- Ability to perform work with accuracy and attention to detail.
- Ability to work independently and prioritise work.
- Ability to proficiently operate a computer keyboard, typewriter, adding machine, check scanner, and coin machine.
As a Member Service Representative, you will work a 40-hour, full-time schedule that includes extended hours on Thursday and Friday, and short shifts on Saturday and Sunday.
RFCU offers a comprehensive benefits package, including:
- Cigna medical benefits
- Dental benefits
- Vision benefits
- A 401(k) plan with company match and profit-sharing potential
- Flexible health and dependent care plans
- Life, AD&D, and LTD insurance
- A generous and flexible tuition reimbursement program
- A PTO package designed to help employees recharge and enjoy time with family and friends.
If this sounds like what you are looking for then the next step is to apply! You will need to upload your resume and answer a few basic questions. Our Human Resources team will review your application to determine your qualifications for the position. Our interview process consists of an initial telephone interview with Human Resources, followed by an in-person interview with the hiring manager for qualified candidates. At that point if we are the right fit for each other, you will move to the final steps of references, credit, and background check.
Apply today and join our team!
Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Member Service Representative I employer: Rockland Federal Credit Union
Contact Detail:
Rockland Federal Credit Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Service Representative I
✨Tip Number 1
Familiarise yourself with Rockland Federal Credit Union's products and services. Understanding their offerings will not only help you in the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to showcase your customer service skills during the interview. Think of specific examples from your past experiences where you went above and beyond for a customer, as this aligns perfectly with the service-focused nature of the role.
✨Tip Number 3
Practice your communication skills. Since the role requires effective interaction with members and staff, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 4
Research common interview questions for banking positions. Being prepared for questions related to handling difficult customers or cross-selling products can give you an edge in the interview process.
We think you need these skills to ace Member Service Representative I
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant banking experience and customer service skills. Use keywords from the job description, such as 'service-focused', 'communication', and 'attention to detail' to catch the employer's eye.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your understanding of the role. Mention specific experiences where you demonstrated excellent member service or sales skills, and explain why you want to work at Rockland Federal Credit Union.
Prepare for Common Interview Questions: Anticipate questions related to customer service scenarios, your banking experience, and how you handle difficult situations. Practise your responses to ensure you convey confidence and professionalism during the interview process.
Follow Up After Applying: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Rockland Federal Credit Union
✨Show Your People Skills
As a Member Service Representative, you'll be interacting with members daily. Make sure to highlight your experience in customer service and your ability to communicate effectively. Share examples of how you've helped customers in the past.
✨Demonstrate Banking Knowledge
Since the role requires banking experience, brush up on your knowledge of credit union products and services. Be prepared to discuss how you can cross-sell these products to enhance member satisfaction.
✨Project a Positive Image
First impressions matter! Dress professionally and maintain a positive attitude throughout the interview. Show that you can represent the credit union's values and commitment to member service.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you've successfully resolved issues for customers and be ready to share those stories.
