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- Tasks: Engage with online communities and ensure a positive experience for members.
- Company: Omaze UK is a fast-growing company making a significant social impact through innovative fundraising.
- Benefits: Enjoy a hybrid work model, growth opportunities, and a vibrant team culture.
- Why this job: Join a mission-driven team that values creativity and community engagement.
- Qualifications: Strong written communication skills and a passion for digital engagement are essential.
- Other info: This is an entry-level role perfect for gaining experience in community management.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Community Assistant (6 month FTC) role at Omaze UK.
Reports to: Office Policy: 3 days in person, 2 days at home each week.
Who We Are: As one of the fastest growing companies in the UK, we’ve redefined how a for-profit business makes a meaningful social impact. As the first to scale in the UK and reach profitability, Omaze has also raised over £80 million for charities and created close to 40 millionaires through its life changing house and prize draws. In addition to working with beloved charities such as British Heart Foundation, Comic Relief, Alzheimer’s Research UK, RSPCA, we’ve also partnered with exceptional celebrity ambassadors including David Beckham, Brian Cox and more. Omaze is building a business and culture committed to growth and creating significant social impact on a global scale. Head to Omaze.co.uk to learn more about our mission.
Why You’ll Love Working at Omaze:
- Growth: Omaze is one of the fastest-growing companies in the world.
- Impact: Join a team of world changers dedicated to creating a ripple effect of good.
- Pioneering: Be part of something no one has done before.
- Culture: We work hard, grow together, and spread joy along the way.
About The Job: The Community Assistant plays a key role in fostering engagement, maintaining online communities, and ensuring a positive experience for members. This entry-level role is a great opportunity to gain experience in digital community management. The role involves direct interaction with our audience, helping to maintain a welcoming, respectful and consistent brand presence online.
What You’ll Be Doing:
- Act as a point of contact within the Community Assistant team when required.
- Respond to audience comments and questions across social media channels in line with brand tone and messaging.
- Moderate user-generated content and discussions to ensure alignment with community guidelines.
- Support the planning and execution of community engagement initiatives and events.
- Identify emerging topics or concerns and escalate where appropriate.
- Maintain and update community documentation such as FAQs and response templates.
- Assist in proofreading and quality checking social posts once published.
- Collaborate with the Social, Content and Marketing teams to ensure aligned messaging.
- Contribute to internal reporting and provide insights on community sentiment.
- Strong written communication skills and an interest in digital engagement.
- Comfortable using social platforms including Instagram, Facebook, TikTok, X (Twitter), YouTube, and Reddit.
- Organised and able to manage multiple tasks in a fast-paced environment.
- Willingness to learn, take feedback and grow within the role.
- A positive, proactive attitude and a team-oriented approach.
- Detail-focused and able to follow guidelines closely.
- Interest in working with a purpose-led, community-focused brand.
Our hiring process may vary between roles:
- Screening call with one of our in-house Talent Leads.
- First stage interview with the Hiring Manager.
- Second stage interview with key stakeholders - this could be other managers, peers or Senior team members.
- Final stage in person interview with one of our Execs.
Seniority level: Associate
Employment type: Contract
Job function: Marketing
Industries: Entertainment Providers
Community Assistant (6 month FTC) employer: Omaze UK
Contact Detail:
Omaze UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Assistant (6 month FTC)
✨Tip Number 1
Familiarise yourself with Omaze's mission and values. Understanding their commitment to social impact and community engagement will help you align your responses during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Engage with Omaze's social media channels before your interview. By actively participating in discussions or commenting on posts, you can showcase your enthusiasm for the brand and gain insights into their community dynamics.
✨Tip Number 3
Prepare examples of how you've successfully managed online communities or engaged with audiences in the past. Highlighting your relevant experiences will help you stand out as a candidate who can contribute effectively to the Community Assistant role.
✨Tip Number 4
Be ready to discuss current trends in digital community management. Showing that you're up-to-date with the latest tools and strategies will demonstrate your proactive attitude and willingness to learn, which are key traits for this position.
We think you need these skills to ace Community Assistant (6 month FTC)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Community Assistant position. Tailor your application to highlight relevant experiences that align with these requirements.
Showcase Your Communication Skills: Since strong written communication is essential for this role, ensure your CV and cover letter are well-written, clear, and free of errors. Use examples from your past experiences to demonstrate your ability to engage with communities effectively.
Highlight Relevant Experience: If you have experience in digital community management or social media engagement, make sure to include it. Discuss any specific platforms you've worked with and how you contributed to community growth or engagement.
Express Your Passion: Omaze values a positive attitude and a willingness to learn. In your application, convey your enthusiasm for working with a purpose-led brand and your commitment to making a social impact through community engagement.
How to prepare for a job interview at Omaze UK
✨Show Your Passion for Community Engagement
Make sure to express your enthusiasm for community management and engagement during the interview. Share any relevant experiences or projects where you've successfully fostered online communities or engaged with audiences.
✨Familiarise Yourself with Omaze's Mission
Before the interview, take some time to understand Omaze's mission and the impact it has on charities. Being able to discuss how you align with their values will demonstrate your commitment to their cause.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in community management scenarios. Think of examples where you've handled difficult situations or moderated discussions effectively, and be ready to share those stories.
✨Highlight Your Digital Skills
Since the role involves managing various social media platforms, be prepared to discuss your experience with them. Mention any specific tools or strategies you've used to engage audiences and maintain a positive online presence.
