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- Tasks: Train new and existing staff on systems and customer service excellence.
- Company: Axis is a leading service provider in building repairs and maintenance since 1986.
- Benefits: Enjoy 22 days annual leave, perks like free coffees, and paid volunteer days.
- Why this job: Join a diverse team focused on continuous improvement and delivering top-notch service.
- Qualifications: Strong communication skills and a passion for learning and development are essential.
- Other info: We celebrate diversity and offer accommodations during the hiring process.
The predicted salary is between 28000 - 42000 £ per year.
Axis has experienced continual growth since its establishment in 1986. We work with some of the UK’s largest building owners, landlords & facility managers to provide strategic building repairs, planned maintenance and improvement across all property sectors.
Benefits:
- Annual holiday 22 days; increase after 1 years’ service to a maximum of 5 days
- Long service awards; continuous service at key achievements are rewarded
- Perkbox; from free coffees and cinema tickets to trips away and much more
- Volunteer day; paid yearly volunteer days for a worthy cause
The Role:
To deliver and develop training on all Axis systems, procedures and policies to new starters and existing Axis staff (including Managers, Supervisors and Client’s Staff). To ensure customer service and operational requirements are met and continuously improved in order to exceed expectations.
Responsibilities:
- Deliver training on Business Systems within the Housing Repairs & Maintenance operations, Projects and Planned teams to new starters and existing Office Staff (Including Managers, Supervisors and Clients Staff).
- Develop all relevant training materials and user guides for staff; ensuring these are kept up to date and reissued accordingly with any business changes.
- Ensure that training is structured and organised in line with the new starter inductions and allows for on-going support for further training opportunities.
- Deliver best practice training on Axis Policies, Processes and Customer Service; including call handling procedures and Complaints to deliver a “Best in Class” Service.
Key Skills:
- Strong communication skills with the ability to present to large groups of staff and clients.
- Problem solve and identify gaps where improvements can be made to improve the business.
- Interest in Learning and Development from a training perspective.
- Experience in delivering training on a one to one basis, and/or group sessions (Desirable).
- Ability to work on your own using initiative and work to strict deadline.
We value diversity in our business and actively support and celebrate it for the benefit of our employees, clients, and community. We are proud to be an equal opportunity workplace and embrace diversity above all. If you need any accommodations during our hiring process, please let us know in your application. Our goal is to meet your needs and make the assessment process fair and transparent.
Systems and Customer Service Trainer - Stratford employer: Axis Europe
Contact Detail:
Axis Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems and Customer Service Trainer - Stratford
✨Tip Number 1
Familiarise yourself with Axis's systems and procedures before your interview. Understanding their operations will not only help you answer questions more effectively but also demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to showcase your communication skills by practising how you would present training materials. Consider doing a mock presentation to a friend or family member to build confidence and refine your delivery style.
✨Tip Number 3
Think of examples from your past experiences where you've successfully trained others or improved processes. Be ready to discuss these during your interview to highlight your problem-solving abilities and training experience.
✨Tip Number 4
Research the latest trends in customer service training and development. Being knowledgeable about current best practices will show that you're proactive and committed to delivering a 'Best in Class' service.
We think you need these skills to ace Systems and Customer Service Trainer - Stratford
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and key skills required for the Systems and Customer Service Trainer position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Communication Skills: Since strong communication skills are essential for this role, ensure your CV and cover letter showcase your ability to present information clearly and effectively, especially in training scenarios.
Demonstrate Training Experience: If you have experience in delivering training, whether one-on-one or in groups, make sure to include specific examples in your application. This will help demonstrate your capability to fulfil the training aspect of the role.
Showcase Problem-Solving Abilities: The job requires identifying gaps and improving processes. Include examples in your application where you've successfully solved problems or implemented improvements in previous roles.
How to prepare for a job interview at Axis Europe
✨Know the Company
Before your interview, take some time to research Axis and their values. Understanding their commitment to being the best service provider will help you align your answers with their mission.
✨Showcase Your Training Skills
Since the role involves delivering training, be prepared to discuss your experience in this area. Share specific examples of how you've successfully trained others, whether in a group or one-on-one setting.
✨Demonstrate Strong Communication
As communication is key for this position, practice articulating your thoughts clearly. You might even want to prepare a brief presentation on a relevant topic to showcase your ability to engage an audience.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've identified gaps or improvements in processes and be ready to explain how you addressed them.
