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For Companies At a Glance
- Tasks: Coordinate engineers and manage service requests in a dynamic environment.
- Company: Join a growing Facilities Management company based in Manchester.
- Benefits: Enjoy a competitive salary, full training, and clear progression opportunities.
- Why this job: Be part of a supportive team and enhance your organisational skills.
- Qualifications: Strong communication skills and IT proficiency are essential; experience with CAFM systems is a plus.
- Other info: This is an office-based role in Swindon; reliable commuting is required.
The predicted salary is between 19500 - 22000 £ per year.
YourConstruction is proud to be working in partnership with a growing and dynamic Facilities Management company based in Manchester. We are seeking an organised and proactive Helpdesk Scheduler to join their thriving team.
Key Responsibilities:
- Schedule and coordinate engineers for planned and reactive maintenance jobs
- Act as the first point of contact for incoming calls and emails from clients
- Log and update service requests accurately in the system
- Monitor job progress and ensure completion within agreed SLAs
- Liaise with clients, contractors, and internal departments to ensure smooth communication and service delivery
- Assist with general administrative tasks as required
What We’re Looking For:
- Excellent organisational and communication skills
- Strong attention to detail and ability to prioritise workload
- Confident using IT systems and databases (experience with CAFM systems is a bonus)
- A positive, team-oriented attitude and willingness to learn
What’s on Offer:
- Competitive salary of £24,500 – £26,000
- Full training and ongoing development
- Clear progression opportunities within a growing business
- A supportive and vibrant working environment
Please note: This is an office-based role. Applicants must be able to reliably commute to the Manchester office.
Helpdesk / Scheduler employer: Your Construction Recruitment
Contact Detail:
Your Construction Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk / Scheduler
✨Tip Number 1
Familiarise yourself with common helpdesk software and scheduling tools. Being able to demonstrate your proficiency in these systems during the interview can set you apart from other candidates.
✨Tip Number 2
Practice your communication skills, especially in handling calls and emails. Role-playing scenarios with a friend can help you feel more confident when interacting with clients and colleagues.
✨Tip Number 3
Research the company’s values and culture. Understanding what they prioritise will allow you to tailor your responses in interviews and show that you’re a good fit for their team.
✨Tip Number 4
Prepare examples of how you've successfully managed multiple tasks or projects in the past. This will showcase your organisational skills and ability to prioritise effectively, which are crucial for this role.
We think you need these skills to ace Helpdesk / Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Emphasise your organisational and communication skills, as well as any experience with IT systems or databases.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific responsibilities from the job description, such as scheduling and coordinating maintenance jobs, to demonstrate your understanding of the position.
Highlight Relevant Experience: In your application, include examples of past roles where you successfully managed schedules or acted as a point of contact for clients. This will help illustrate your ability to handle the responsibilities of a Helpdesk Scheduler.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Your Construction Recruitment
✨Showcase Your Organisational Skills
As a Helpdesk Scheduler, you'll need to demonstrate your ability to organise and prioritise tasks effectively. Prepare examples from your past experiences where you successfully managed multiple responsibilities or schedules.
✨Communicate Clearly
Since the role involves liaising with clients and internal teams, practice clear and concise communication. During the interview, be sure to articulate your thoughts well and listen actively to the interviewer's questions.
✨Familiarise Yourself with IT Systems
Being confident with IT systems is crucial for this position. If you have experience with CAFM systems or similar software, be ready to discuss it. If not, do some research on common tools used in helpdesk scheduling.
✨Demonstrate a Team-Oriented Attitude
The company values a positive, team-oriented attitude. Be prepared to share examples of how you've worked collaboratively in previous roles and how you can contribute to a supportive work environment.
