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- Tasks: Coordinate engineering visits, manage logistics, and ensure smooth operations.
- Company: Join a dynamic team focused on technical support and customer satisfaction.
- Benefits: Enjoy a collaborative environment with opportunities for international exposure.
- Why this job: Be the crucial link in a fast-paced setting, enhancing service efficiency.
- Qualifications: Experience in technical administration and strong communication skills required.
- Other info: Proficiency in Microsoft Office and familiarity with ERP software is a plus.
The predicted salary is between 28800 - 43200 £ per year.
Are you an ultra-organised, proactive problem-solver who thrives in a fast-paced technical environment? Do you enjoy being the crucial link between customers, engineers, and suppliers to keep operations running smoothly? We’re looking for a Service Coordinator to join a busy Aftersales department – a key player in ensuring the seamless coordination of service operations, customer satisfaction, and internal efficiency. In this dynamic role, you’ll handle everything from scheduling engineering visits to managing parts logistics, supporting technical documentation, and ensuring everything runs smoothly behind the scenes. You’ll be the go-to person for keeping the engineering teams equipped, informed, and on schedule.
As The Service Coordinator, You Will Be:
- Scheduling and coordinating engineering visits in response to customer enquiries.
- Assigning jobs using internal planning tools to optimise efficiency and minimise travel.
- Booking travel and accommodation for UK and international service visits.
- Managing engineering service documentation and ensuring it is accurately maintained.
- Processing weekly engineer expenses and assisting with overtime claim approvals.
- Handling incoming/outgoing parts orders and stock transfers.
- Monitoring stock levels, following up on and investigating delivery discrepancies.
- Liaising with suppliers for warranty claims, documentation, and parts shipments.
- The liaison between customers, sales, engineers, and suppliers.
- Taking orders, clarifying technical part requirements, and scheduling services.
- Maintaining service records, updating job files, and logging data for contracts and reporting.
- Maintaining engineering visit records and utilisation data for management.
- Processing customer invoicing based on job completion or contracts.
- Tracking product serials, contracts, and installations for internal reporting.
What We’re Looking For:
- Proven experience in technical administration or a service coordinator/engineer support role.
- Excellent communication and organisation skills.
- A team player with a proactive, can-do attitude.
- High attention to detail and a knack for problem-solving.
- Proficient in Microsoft Office, especially Excel.
- Familiarity with ERP or service management software (desirable).
- Understanding of stock control, contract management, and technical documentation.
Why Join Apply?
- Be a vital part of a high-performing engineering support team.
- Work in a collaborative, people-first environment.
- Gain exposure to international service operations.
- Play a key role in enhancing service efficiency and customer satisfaction.
If you love keeping things running behind the scenes and take pride in delivering exceptional operational support, we’d love to hear from you! Apply now or give us a call for more info!
If you don’t hear from us within 5 working days, please consider your application unsuccessful for this position. We appreciate your interest and encourage you to apply for future opportunities with us.
Service Coordinator employer: Odin Careers Ltd
Contact Detail:
Odin Careers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with the specific tools and software mentioned in the job description, especially any ERP or service management systems. This knowledge will not only help you stand out but also demonstrate your proactive approach to learning.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed schedules or logistics in previous roles. Be ready to discuss these experiences during any interviews to illustrate your capability.
✨Tip Number 3
Network with current or former employees in similar roles to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach when applying.
✨Tip Number 4
Prepare to discuss your problem-solving skills by thinking of specific challenges you've faced in past positions and how you overcame them. This will show your potential employer that you're equipped to handle the fast-paced environment they described.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical administration or service coordination. Use specific examples that demonstrate your organisational skills and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive attitude and ability to thrive in fast-paced environments. Mention how your skills align with the responsibilities of the Service Coordinator role, particularly in scheduling and managing logistics.
Highlight Technical Proficiency: Emphasise your proficiency in Microsoft Office, especially Excel, and any experience with ERP or service management software. This will show that you have the technical skills necessary for the role.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with various stakeholders, such as customers, engineers, and suppliers. This is crucial for the Service Coordinator position.
How to prepare for a job interview at Odin Careers Ltd
✨Showcase Your Organisational Skills
As a Service Coordinator, your ability to stay organised is crucial. Prepare examples of how you've successfully managed multiple tasks or projects simultaneously in previous roles. Highlight any tools or methods you use to keep everything on track.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in past positions and how you resolved them. This role requires a proactive approach to problem-solving, so showcasing your critical thinking skills will impress the interviewers.
✨Familiarise Yourself with Technical Terminology
Since you'll be liaising between customers and engineers, understanding technical jargon is essential. Brush up on relevant terms and concepts related to service operations and engineering to show that you're prepared for the role.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the position and the company. Ask about the team dynamics, the tools they use for scheduling, or how they measure success in the Service Coordinator role.
