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- Tasks: Lead a team in delivering exceptional service at Charlie's Restaurant.
- Company: Brown's Hotel is London's first hotel, renowned for its rich history and luxury hospitality.
- Benefits: Enjoy discounts on hotel stays, food, spa treatments, and gym memberships.
- Why this job: Join a prestigious team and grow your career in luxury hospitality with a supportive culture.
- Qualifications: At least two years of experience in fine dining and a passion for exceptional service.
- Other info: Be part of a family-oriented environment that values individuality and excellence.
The predicted salary is between 36000 - 60000 £ per year.
Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street's luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.
Your key responsibilities include delivering top-tier service in a renowned restaurant. Working closely with our Restaurant Director, you will uphold five-star service standards on the floor, leading a team of floor staff by example with discreet and efficient service. With at least two years of experience in a similar role, a deep knowledge of fine dining, and a natural leadership style, you'll ensure our guests' expectations are met and exceeded. This is an excellent opportunity to develop your career in luxury hospitality, with support for your professional growth.
As a valued part of the Forte family, you will:
- Tailor your approach to achieve high-quality results and exceed expectations.
- Deliver discreet, understated, and timely service, always going the extra mile to ensure satisfaction.
- Take ownership of your role, performing with excellence in line with departmental standards.
We are seeking enthusiastic and dedicated Restaurant Head Waiter / Waitress who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:
- A genuine passion for delivering exceptional, unrivalled 5-star service, ensuring everyone feels valued and respected.
- A positive attitude and a willingness to learn, adapt, and grow within the hospitality industry.
- Enthusiasm and a strong work ethic.
- The ability to work in a fast-paced environment & handling multiple tasks.
- The ability to create personalized, memorable experiences and build lasting relationships with our guests and team members.
- Independence while collaborating effectively within teams and across departments.
- A commitment to maintaining high standards of hygiene, health, and safety.
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry. Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels - £25/€30 per night
- 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products
- Extensive learning and development opportunities
- Meals on duty
- Social activities and events
- Recognition programs & Annual awards
- Gym Membership Discounts
- Enhanced Maternity & Paternity Pay
- Pension Scheme
- Season Ticket Loan / Cycle to Work Scheme
- Employee Assistance Programme
Ready to take your next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
Head Waiter / Waitress Charlie\'s · Brown\'s Hotel, London, United Kingdom employer: Rocco Forte Hotels Limited
Contact Detail:
Rocco Forte Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Waiter / Waitress Charlie\'s · Brown\'s Hotel, London, United Kingdom
✨Tip Number 1
Familiarise yourself with the menu and wine list at Charlie's Restaurant. Knowing the dishes and their ingredients inside out will not only impress during your interview but also show your genuine interest in providing exceptional service.
✨Tip Number 2
Research Rocco Forte Hotels and their philosophy on hospitality. Understanding their commitment to individuality and high standards will help you align your answers with their values during discussions.
✨Tip Number 3
Prepare examples from your previous experience that demonstrate your ability to lead a team and deliver five-star service. Highlight specific situations where you went above and beyond for guests, as this will resonate well with the hiring team.
✨Tip Number 4
Network with current or former employees of Rocco Forte Hotels if possible. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
We think you need these skills to ace Head Waiter / Waitress Charlie\'s · Brown\'s Hotel, London, United Kingdom
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Head Waiter/Waitress at Charlie's. Familiarise yourself with the expectations around fine dining service and leadership in a restaurant setting.
Tailor Your CV: Highlight your relevant experience in fine dining and any leadership roles you've held. Use specific examples that demonstrate your ability to deliver exceptional service and manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of Rocco Forte Hotels' values. Mention how your skills align with their commitment to providing personalised guest experiences.
Showcase Your Personality: In your application, let your personality shine through. Rocco Forte Hotels values individuality, so share your unique approach to service and how you build relationships with guests and colleagues.
How to prepare for a job interview at Rocco Forte Hotels Limited
✨Showcase Your Fine Dining Knowledge
Make sure to brush up on your knowledge of fine dining etiquette, wine pairings, and menu items. Being able to discuss these topics confidently will demonstrate your expertise and passion for the role.
✨Emphasise Leadership Skills
As a Head Waiter/Waitress, you'll be leading a team. Share examples from your past experiences where you've successfully managed a team or handled difficult situations, showcasing your natural leadership style.
✨Demonstrate a Guest-Centric Approach
Prepare to discuss how you create memorable experiences for guests. Highlight specific instances where you went above and beyond to ensure customer satisfaction, as this aligns with the hotel's commitment to exceptional service.
✨Exude Enthusiasm and Positivity
Your attitude can set the tone for the interview. Show genuine enthusiasm for the hospitality industry and the opportunity at Brown's Hotel. A positive demeanor will resonate well with the interviewers.
