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For Companies At a Glance
- Tasks: Engage customers, conduct sales, and maintain stock while creating memorable experiences.
- Company: Join the iconic Selfridges team, known for extraordinary customer service and retail excellence.
- Benefits: Enjoy flexible hours, a vibrant work environment, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values creativity, collaboration, and customer satisfaction.
- Qualifications: Great communication skills and a passion for retail; no prior experience required.
- Other info: Support available throughout the application process; flexibility in tasks is key.
The predicted salary is between 13000 - 16000 £ per year.
As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges. Customer service is at the heart of what you do, you will be an expert for all things Selfridges and the go-to person to help our customers. You are fully knowledgeable of everything about the store including the latest products, events and services that only Selfridges can offer.
As a Sales Associate You Will
- Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs.
- Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services.
- From selling and replenishing stock, organising rails, to hosting, you will be maintaining the highest of retail standards.
- Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area.
- Manage and oversee the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors.
- Follow health, safety and security procedures, and play an active role in preventing stock loss.
A Bit About You
- Great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements.
- Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training.
- Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate.
- It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer.
- Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation.
- An example of our values, a reliable and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Sales Associate - Accessories - 30 Hours employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Accessories - 30 Hours
✨Tip Number 1
Familiarise yourself with Selfridges' latest products and services. Being knowledgeable about what the store offers will help you engage customers effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will prepare you to handle various customer interactions and showcase your ability to build rapport during the interview.
✨Tip Number 3
Stay updated on current retail trends and competitor activities. This knowledge will not only impress during interviews but also show your commitment to providing exceptional customer service.
✨Tip Number 4
Be ready to discuss specific examples of how you've solved problems in previous roles. Highlighting your problem-solving skills will demonstrate your ability to adapt and meet customer needs effectively.
We think you need these skills to ace Sales Associate - Accessories - 30 Hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Sales Associate position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've successfully engaged with customers, resolved issues, or contributed to a positive shopping experience.
Demonstrate Product Knowledge: Mention any relevant knowledge of retail trends or product categories that relate to Selfridges. This shows your enthusiasm for the role and your commitment to staying informed about the latest products and competitors.
Prepare for Competency Questions: Since Selfridges uses competency-based questions during interviews, prepare examples from your past experiences that demonstrate your problem-solving abilities, adaptability, and teamwork skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
How to prepare for a job interview at Selfridges
✨Know Your Products
Familiarise yourself with the latest products and trends at Selfridges. Being knowledgeable about the accessories you'll be selling will not only impress your interviewers but also show your genuine interest in the role.
✨Demonstrate Excellent Customer Service Skills
Prepare to discuss examples of how you've provided exceptional customer service in the past. Highlight your ability to engage with diverse customers and adapt to their needs, as this is crucial for a Sales Associate.
✨Show Flexibility and Adaptability
Be ready to talk about times when you've had to adapt to changing circumstances or take on additional responsibilities. This role requires a flexible approach, so showcasing your willingness to go above and beyond will set you apart.
✨Practice Competency-Based Questions
Since Selfridges uses competency and strength style questions, practice answering these types of questions. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
