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- Tasks: Lead and support a team providing vital assistance to clients with complex needs.
- Company: Join Second Step, a top mental health charity transforming lives in the Southwest.
- Benefits: Enjoy flexible working options and the chance to make a real difference in communities.
- Why this job: Be part of a supportive culture focused on empowerment and positive change for individuals.
- Qualifications: Two years' experience in high support accommodation or community support is essential.
- Other info: Travel around Bristol is required; informal discussions about the role are welcome.
The predicted salary is between 30000 - 42000 £ per year.
Second Step is a leading Mental Health charity in the Southwest offering housing, support and hope to thousands of people with mental health and other support needs. Our goal is to inspire hope and deliver change for everybody and every community we work with. We believe that with the right support, everyone can take control and make their future their own.
Our Supported Housing team provides support to clients who may experience a range of complex needs including homelessness, drug and alcohol misuse, offending and mental health issues. Our aim is to support and enable people to overcome barriers, achieve their potential and secure appropriate move-on accommodation, with/without support.
Senior Support Workers assist the Supported Housing Team Manager, ensuring the provision of user-led, trauma informed, high quality, effective and comprehensive support to clients. Duties include:
- Providing day to day leadership and support to your direct reports
- Maintaining an oversight of support and safety and inclusion planning and delivery
- Managing the safety of staff, clients and others within your remit and across the wider team
- Managing effective referral/nomination/move-on/void processes
- Managing and escalating day to day and serious incidents
- Ensuring regular supervisions and effective case management
- Promoting effective team working and communication within and across high support accommodation and housing management teams
- Contributing to service development workstreams and improvements, particularly around embedding a psychological, adversity and trauma informed approach
- Carrying out regular quality assurance checks and monitoring performance
- Attending and facilitating meetings
- Reporting on KPIs and supporting the Team Manager with end month/other reports, providing updates as required.
Ideally, you will have a minimum of two years’ experience of working with people with complex needs in high support accommodation and/or community support fields. Experience and understanding of working with people with multiple/complex needs, homelessness, mental health or drug/alcohol dependency is essential. The role involves travel around the Bristol area, so the ability to travel independently to multiple sites throughout the day is essential.
If you would like an informal discussion about the role, please contact Sophie Dumayne.
Senior Support Worker employer: Second Step
Contact Detail:
Second Step Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Worker
✨Tip Number 1
Familiarise yourself with the principles of trauma-informed care. Understanding this approach will not only help you in your role but also demonstrate to us that you are aligned with our values at StudySmarter.
✨Tip Number 2
Network with professionals in the mental health and support sectors. Attend local events or join online forums to connect with others who work in similar roles, as they can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Showcase your leadership skills by discussing any relevant experiences where you've led a team or managed projects. We value candidates who can inspire and guide others, so be ready to share specific examples during your interview.
✨Tip Number 4
Research Second Step and their initiatives thoroughly. Being knowledgeable about our mission and recent developments will help you stand out and show your genuine interest in joining our team.
We think you need these skills to ace Senior Support Worker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supporting individuals with complex needs. Emphasise any previous roles where you provided leadership or managed teams, as this is crucial for the Senior Support Worker position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for mental health support and how your values align with Second Step's mission. Provide specific examples of how you've made a positive impact in previous roles, particularly in high support accommodation.
Highlight Relevant Skills: Clearly outline your skills related to trauma-informed care, team management, and effective communication. Mention any training or certifications that demonstrate your commitment to professional development in the mental health field.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in a role like this.
How to prepare for a job interview at Second Step
✨Show Your Passion for Mental Health
Make sure to express your genuine interest in mental health and the mission of Second Step. Share personal experiences or motivations that led you to this field, as it will demonstrate your commitment to helping others.
✨Highlight Relevant Experience
Prepare specific examples from your past work that showcase your experience with complex needs, homelessness, or mental health issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Leadership Skills
As a Senior Support Worker, you'll need to lead a team. Be ready to discuss your leadership style and provide examples of how you've successfully managed teams or supported colleagues in previous roles.
✨Prepare Questions About the Role
Think of insightful questions to ask about the role and the organisation. This shows your enthusiasm and helps you understand how you can contribute to the team and the clients' well-being.
