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For Companies At a Glance
- Tasks: Support customers with IT queries via various channels and troubleshoot issues.
- Company: Join a leading marketing specialist that values talent and promotes professional growth.
- Benefits: Enjoy 25 days annual leave, healthcare, pension, and access to an onsite gym.
- Why this job: Experience diverse challenges daily in a supportive environment focused on organic growth.
- Qualifications: Essential skills include Windows 10/11, Microsoft Office, and Active Directory experience.
- Other info: Work 37.5 hours a week with a clear career progression path.
The predicted salary is between 28800 - 42000 £ per year.
Our client is a leading specialist in providing integrated marketing amongst other things. With over employees in the business you will provide support across offices in and around London. Their belief in people is the driver behind everything they do. The company strives to attract talented IT engineers that are specialists in their fields. Our client has created an environment where people can share their knowledge and experiences which helps grow their engineers professionally. In addition to this commitment, talent and sheer hard work gets noticed and rewarded. For them technology is at the forefront of their business but they also understand that it is the people they employ that brings this to life.
About the Role
Interested in working for a company that heavily promotes organic growth?! This is a position where no 2 days will be the same and where opportunity and growth comes easily to those that strive for it.
Key Responsibilities
- Respond to customer queries raised face-to-face, by email or by phone, accurately identifying the urgency, impact and priority of a call, troubleshooting as far as possible, and gathering information.
- Gather information on and distribute unassigned tickets across the team in a timely manner to ensure tickets are dealt with quickly by the right people.
- Provide on-site support in our remote offices (currently in Bromley, Bristol, Cheltenham, Plymouth and Northallerton) according to a rota, with visits to other offices if and when necessary.
- Investigate hardware and software issues to identify the cause and possible workarounds, aiming to identify solutions where possible.
- Escalate issues to third-line support, vendors, or to other teams where necessary.
- Resolve tickets in a timely manner, keeping the customer updated at all stages of the process.
- Image laptops and desktops using SCCM.
- Create and manage user accounts using Active Directory and MS Exchange and Office.
- Provide clear communication to the team to ensure that knowledge of issues and fixes is shared.
- Respect confidentiality of customer information and promote adherence to security policies.
- Maintain accurate records of IT assets.
Candidate Requirements
Essential: experience with Windows 10, Windows 11, Microsoft Office, Office, Active Directory administration, Exchange administration, laptop hardware, desktop hardware, printer hardware, networking basics.
Ideal: Software packaging, OS deployment (SCCM) and PowerShell.
Working hours will be 37.5 hours a week during standard business hours 9am – 5.30pm. 25 days’ annual leave. Opportunity to be a part of a large group of experienced Engineers where you have a clear and structured career path. Excellent benefits such as company pension/healthcare/season ticket loan. Access to onsite gym.
Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.
Servive Desk Analyst employer: Just IT
Contact Detail:
Just IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Servive Desk Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10, Active Directory, and SCCM. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully resolved IT issues in the past. This could involve troubleshooting hardware or software problems, which is a key responsibility of the Service Desk Analyst position.
✨Tip Number 3
Research the company culture and values, particularly their emphasis on organic growth and teamwork. Be ready to discuss how you align with these values and how you can contribute to a collaborative environment.
✨Tip Number 4
Prepare questions to ask during the interview that reflect your interest in the role and the company. Inquire about opportunities for professional development and how the team shares knowledge, as this aligns with the company's commitment to employee growth.
We think you need these skills to ace Servive Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Windows 10, Microsoft Office, and Active Directory. Use specific examples to demonstrate your troubleshooting skills and any previous support roles you've held.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their commitment to organic growth and teamwork, and provide examples of how you've contributed to similar environments in the past.
Showcase Technical Skills: Clearly list your technical skills related to the job description, such as experience with SCCM, PowerShell, and hardware troubleshooting. This will help the hiring team quickly see that you meet their essential requirements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Desk Analyst role.
How to prepare for a job interview at Just IT
✨Know Your Tech
Make sure you're well-versed in the technologies mentioned in the job description, especially Windows 10, Active Directory, and SCCM. Brush up on troubleshooting techniques for hardware and software issues, as you'll likely be asked to demonstrate your problem-solving skills.
✨Showcase Communication Skills
Since you'll be responding to customer queries, it's crucial to exhibit strong communication skills during the interview. Practice explaining technical concepts in simple terms, as this will show that you can effectively communicate with both technical and non-technical users.
✨Demonstrate Team Spirit
The company values collaboration and knowledge sharing. Be prepared to discuss examples of how you've worked in a team environment, resolved conflicts, or contributed to group projects. This will highlight your ability to fit into their culture.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to IT support and employee development. Inquire about opportunities for growth and how they promote organic career advancement. This shows your genuine interest in the role and the company.
