Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide friendly customer service and assist guests with their inquiries.
- Company: Join Bally's, a leading global casino-entertainment company with diverse offerings.
- Benefits: Enjoy competitive pay, health coverage, and childcare discounts.
- Why this job: Be part of a vibrant team that values guest satisfaction and personal growth.
- Qualifications: Must have customer service experience and a high school diploma or GED.
- Other info: Flexible part-time hours with opportunities for advancement.
Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings.
The Role: Specialist - Customer Service
Responsibilities:
- Provide efficient, friendly, courteous, and timely customer service to all guests.
- Process new Players Club Members, obtaining complete contact information.
- Follow up and answer questions on all guest concerns using available resources.
- Maintain full and complete property and marketing information.
- Follow proper data entry standards.
- Perform routine upkeep of accurate Players Club member account information.
- Handle transactions both via telephone and face-to-face interactions.
- Utilize the Casino Marketing System (CMS) to deliver personalized service to Players Club members.
- Utilize LMS system to ensure proper amenities are available to hotel guests.
- Handle all aspects of Casino amenities when it comes to the bus program run by Hotel Sales.
- Maintain full knowledge of all the various IVIEW DM EBS promotions.
- Answer all customer IVIEW DM questions and provide coding for all IVEW DM DRB promotions.
- Educate customers on the various IVIEW DM EBS promotions and showing how to redeem promotions.
- Handle all cash prizes won through IVEW DM EBS promotions.
- Maintain full and complete knowledge of Free Slot Play programs.
- Maintain knowledge of and be able to navigate through the Dover Downs website.
- Maintain knowledge of the Point Inquiry database and the iGaming database.
- Maintain complete working knowledge of online Fun Play Bonus Game and online gaming.
- Redeem customer amenities through Offer Craft program.
- Maintain full knowledge and operation of the Casino football promotion.
- Issue comps for patrons to outlets in the Casino based on the offer they received.
- Issue discretionary comps to patrons based on play and available comp guidelines.
- Act as a point of contact for patrons to reach their Casino Host when on property.
- Maintain positive relations with patrons whom are not Casino Host coded to ensure a continued positive experience.
- Maintain all aspects of Elite pictures for patron player cards.
- Work with all other front line departments to ensure guest satisfaction.
- Operate as the first point of contact for patrons concerning all things related to the Casino.
- Multi-task during peak hours of business, including face-to-face interactions and telephone interactions with our guests.
- Build a strong rapport with the Casino clientele. Create loyalty with our patron base including new and existing members.
- Run all Players Club promotions such as mid-week and Sundays, including awarding prizes and making PA announcements.
- Handle redemptions of comp dollars for Players Club members.
- Refund Elite and Platinum member ATM fees.
- Correct database response for promotions and events.
- Maintain inventory/stock at the Players Club.
- Maintain cleanliness of the 2nd floor stock room.
- Distribute and inventory guest promotional materials.
- Attend meetings as required.
- Responsible for the cleanliness of assigned work area; perform light cleaning duties.
- Work safely, following all established safety rules and regulations.
- Follow all relevant policies and procedures.
- Provide exceptional customer service.
- Communicate effectively with co-workers, supervisors and guests.
ADDITIONAL FUNCTIONS:
- Perform other duties as assigned.
Qualifications:
- Prior customer service experience required.
- Must possess high school diploma or GED or equivalent work experience.
- Must possess good communication skills.
- Must be able to report to work on time as scheduled.
- Must be able to work weekends, holidays and nights as needed.
- Must be able to successfully pass a background check and receive a license from the DE Lottery.
- Must present an overall professional appearance and report to work in appropriate attire.
- Must be able to speak, read and write English.
What’s in it for you:
- Competitive Salary with annual performance reviews.
- Comprehensive health coverage plan that includes medical, dental, and vision.
- 401(K)/ Company Match.
- Access Perks and Childcare discounts.
- Target Hourly Starting Rate: $15.50/hr.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Let Bally's Bet on You – We can’t wait to meet you!
Specialist - Customer Service (Part Time) employer: Bally’s Corporation
Contact Detail:
Bally’s Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist - Customer Service (Part Time)
✨Tip Number 1
Familiarise yourself with Bally's services and promotions. Understanding the various IVIEW DM EBS promotions and how to redeem them will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Since this role requires you to handle face-to-face interactions, consider volunteering or taking part-time roles that involve direct customer engagement to build your confidence.
✨Tip Number 3
Network with current or former employees of Bally's. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Be prepared to discuss your availability. Since the position requires working weekends and holidays, having a clear understanding of your schedule and being flexible can set you apart from other candidates.
We think you need these skills to ace Specialist - Customer Service (Part Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Use keywords from the job description, such as 'efficient', 'courteous', and 'timely', to demonstrate that you understand the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific experiences that showcase your ability to provide excellent customer service and how you can contribute to Bally's Dover.
Showcase Communication Skills: Since good communication is essential for this role, provide examples in your application of how you've effectively communicated with customers in previous positions. This could include resolving complaints or providing information.
Highlight Flexibility: The job requires working weekends, holidays, and nights. Make sure to mention your availability and willingness to work during these times in your application to show that you're a suitable candidate.
How to prepare for a job interview at Bally’s Corporation
✨Know the Company
Before your interview, take some time to research Bally's Corporation. Understand their operations, values, and recent developments. This knowledge will help you tailor your answers and show genuine interest in the company.
✨Demonstrate Customer Service Skills
As a Specialist in Customer Service, it's crucial to showcase your customer service experience. Prepare examples of how you've handled difficult situations or provided exceptional service in the past. This will highlight your suitability for the role.
✨Practice Common Interview Questions
Anticipate common interview questions related to customer service, such as how you would handle an unhappy customer or how you prioritise tasks during busy periods. Practising your responses will help you feel more confident during the interview.
✨Dress Professionally
First impressions matter! Make sure to dress appropriately for the interview. A professional appearance will convey that you take the opportunity seriously and are ready to represent the company well.
