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For Companies At a Glance
- Tasks: Join our team to enhance eCommerce sales and provide top-notch customer service.
- Company: Scottish Apprenticeships is a growing home and garden business focused on mail order.
- Benefits: Gain hands-on experience, work towards SCQF 6 in Digital Marketing, and enjoy a collaborative environment.
- Why this job: This role offers a chance to learn diverse skills while contributing to a dynamic team.
- Qualifications: No prior experience required, but strong communication and customer care skills are essential.
- Other info: Photoshop skills are a plus; you'll be involved in digital photo manipulation.
Join to apply for the Digital Marketing / Customer Service Modern Apprentice role at Scottish Apprenticeships.
Job Overview
Job purpose: Reporting to Customer Engagement Lead and E-Commerce Lead. We are an ever-expanding home and garden business operating via mail order only. We are looking for someone to take on the role of eCommerce business and customer service associate. This is a brand new role that will allow you to learn all the necessary skills within the Customer Service and Marketing teams within our office and will be fully upskilled across the teams.
The main aspect of this role will be working on expanding and enhancing our existing ecommerce sales channels and customer care involved on these channels. A good grasp of English and knowledge of writing short, descriptive, and engaging text is also preferred. The successful applicant will begin in our Customer Service department, and once fully trained and confident will move on to learn all tasks involved in our listing department. Photoshop experience is preferred as digital photo manipulation will be part of the role. We are looking for someone with a good eye for design and a keen interest in ensuring our store maximizes sales and is pleasing on the eye for our customers.
The applicant must have a keen eye for detail and a strong work ethic. We are looking for a dedicated worker who is able to multi-task and adapt to changes within the business.
As part of a varied and comprehensive role, the successful candidate will be undertaking a variety of duties including:
- Performs clerical duties, including, but not limited to, answering calls, replying to customer queries across a variety of platforms, interacting with clients, visitors, and vendors.
- Photocopies, scans, and files appropriate documents.
- Answers customer questions and confirms customer orders.
- Processing of returns received into our warehouse.
- Problem solving issues surrounding faulty stock for customers.
- Create listings of items on multiple marketplace channels.
The successful candidate will be working towards achieving their SCQF 6 in Digital Marketing.
Skills And Qualifications:
- Previous experience in a related field is preferred.
- Self-Driven.
- Excellent Customer Care Skills.
- Exceptional Communication Skills.
- Proficiency in Microsoft Office Programs.
- Attention to Detail.
- Excellent Typing Skills.
- Strong Problem-Solving Skills.
- Excellent Organisational Skills.
- Highly Motivated and Ability to Prioritise Efficiently.
- Ability to Work Alone or As Part of a Team.
- Enthusiastic and Reliable.
- Knowledge of Basic Office Management Procedures.
- Reliable.
Apply for this apprenticeship. Think this is the right apprenticeship for you?
Digital Marketing / Customer Service Modern Apprentice employer: Scottish Apprenticeships
Contact Detail:
Scottish Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Marketing / Customer Service Modern Apprentice
✨Tip Number 1
Familiarise yourself with the eCommerce landscape, especially in home and garden sectors. Research current trends and successful strategies used by similar businesses to show your understanding during interviews.
✨Tip Number 2
Brush up on your customer service skills. Practice responding to common customer queries and handling complaints effectively, as this will be crucial in your role and can set you apart from other candidates.
✨Tip Number 3
If you have experience with Photoshop or similar design tools, prepare a small portfolio showcasing your work. This will demonstrate your eye for design and ability to enhance product listings visually.
✨Tip Number 4
Network with professionals in the digital marketing and customer service fields. Attend local events or join online forums to connect with others who can provide insights or even referrals for the apprenticeship.
We think you need these skills to ace Digital Marketing / Customer Service Modern Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and digital marketing. Emphasise any skills related to eCommerce, communication, and problem-solving, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the apprenticeship. Mention your willingness to learn and adapt, and how your skills align with the responsibilities outlined in the job description.
Showcase Your Writing Skills: Since the role requires writing short, descriptive, and engaging text, include examples of your writing in your application. This could be from previous work, school projects, or personal blogs.
Highlight Attention to Detail: In your application, provide specific examples that demonstrate your attention to detail. This could include experiences where you successfully managed multiple tasks or solved problems effectively.
How to prepare for a job interview at Scottish Apprenticeships
✨Show Your Enthusiasm
Make sure to express your excitement about the Digital Marketing / Customer Service Modern Apprentice role. Companies love candidates who are genuinely interested in their business and the position, so share why you want to work in eCommerce and customer service.
✨Demonstrate Your Communication Skills
Since excellent communication is key for this role, prepare to showcase your ability to articulate ideas clearly. You might be asked to respond to a mock customer query, so practice how you would handle different scenarios with professionalism and clarity.
✨Highlight Your Attention to Detail
Given the importance of detail in this role, be ready to discuss examples from your past experiences where your attention to detail made a difference. Whether it’s in writing or design, showing that you can spot errors and improve quality will impress your interviewers.
✨Prepare for Practical Questions
Expect questions that assess your problem-solving skills, especially regarding customer service issues. Think of specific examples where you successfully resolved a problem or improved a process, as this will demonstrate your capability to handle challenges in the role.
