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For Companies At a Glance
- Tasks: Lead a team to deliver an amazing customer experience and smash store targets.
- Company: Superdry is a dynamic brand known for its stylish, sustainable apparel.
- Benefits: Enjoy flexible working, generous discounts, and a stylish wardrobe allowance.
- Why this job: Join a vibrant culture focused on creativity, teamwork, and personal growth.
- Qualifications: Retail experience and a passion for style are essential; leadership skills are a plus.
- Other info: Be part of a brand on an exciting journey to redefine its design-led roots.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Retail Team Leader role at Superdry.
The Role
As a Brand Lead you have your own style and are genuine ambassadors for our brand. You are an expert in everything that goes into delivering an amazing customer brand experience in store. You will support the management team to help motivate and lead the associates' team to smash store targets and go above and beyond to drive excellence in their store, across all areas.
You Will
- Passionately use your local knowledge and sales expertise to deliver the ultimate brand experience.
- Become an expert in our style choices and bring these to life for our consumers.
- Confidently make important decisions about what’s best for our consumers, including taking on ownership for handling consumer issues in store.
- Be a brand ambassador by role modelling our behaviours, values, and style.
- Be a positive role model for others, building trust through collaboration and open and honest communication.
- Endlessly develop your product knowledge and understanding of the business.
- Take pride in store appearance and embrace the Superdry store look, ensuring your store looks amazing.
- Take ownership for delivering the business objectives set by the Store Leader, coaching the team to deliver the retail standards and service expectations.
- Support with key compliance tasks where needed including loss prevention and health and safety.
- Exceed expectations at every opportunity and drive this attitude in the wider team.
- Embrace the Superdry culture and take every opportunity to share this with your colleagues.
- Maintain a good commercial awareness of your store, understanding the KPIs required and bring fresh ideas to the leadership team to drive performance against them.
- Get things done. We don’t want you to just tick the boxes, we want each day to be productive where you make a positive impact for your store and feel proud.
- Hold keys for the store and take responsibility for opening and closing, including cash handling.
People (Responsibility may vary dependent on store)
- Support in the day-to-day supervision of the team.
- Support and motivate your teammates to deliver amazing levels of service.
- Give clear direction to focus team activity on and off the shop floor, inspire and engage associates to achieve daily targets and review their progress.
- Lead the team, with the managers, to hit store targets and ensure your store is a great place to work.
- Effectively coordinate the team across operational tasks, guiding them with your operational expertise.
- Provide timely feedback to associates, recognising success and positively challenging poor performance.
- Contribute to the business talent review process and any formal performance review.
You Are
- Experienced in retail/sales and operations in store and ready to step up.
- All about our brand and consumers with the ability to create memorable experiences for every customer.
- Passionate about style and obsessed with product.
- Experienced in leading and motivating a team through day-to-day activities.
- Exposure to people management activities.
- Able to build relationships and communicate effectively.
- A team player who enjoys collaborating with people and working in a team to get results.
- Organised and uses time purposefully/effectively; confidently taking ownership for tasks and goals.
- Someone who sees challenges as opportunities.
- You love sharing your passion with other people and act as a positive role model for others.
- A creative thinker, always searching for the best possible solution in every situation.
- Sees change as exciting and enjoys a fast-paced environment.
- Authentic and genuine.
Working for Superdry has never been so rewarding:
- A competitive hourly rate.
- 20 days holiday plus your birthday day off.
- A new style obsessed Superdry wardrobe with our generous clothing allowance.
- Amazing staff discount with up to 50% online and in store.
- Flexible working patterns including 4 day working for full time (dependent on store availability).
- Style and Service obsession fuelled by our awesome training and development.
- Tailored made induction and onboarding to set you up for success.
- Pension contributions.
- Life assurance.
- You will work in an inclusive, diverse atmosphere with amazing sustainable premium products.
About Us
Superdry have been making world class product for 15 years, and we’re proud of it. Our mission is to inspire and engage the contemporary style obsessed consumer, whilst leaving a positive environmental legacy. Together, we have built a brand that has cut through the global apparel market at record speed, taking market share from brands that have existed for decades. But we have a big opportunity ahead of us as we launch 4 new collections. We are now on an exciting journey to reset our brand and return to our design-led roots and we are looking for talented people to join us on our journey.
Seniority level: Mid-Senior level
Employment type: Temporary
Job function: Sales and Customer Service
Industries: Retail Apparel and Fashion
Retail Team Leader employer: Superdry
Contact Detail:
Superdry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Leader
✨Tip Number 1
Familiarise yourself with Superdry's brand values and culture. As a Retail Team Leader, you'll be expected to embody these values and inspire your team. Show that you understand what makes Superdry unique and how you can contribute to its success.
✨Tip Number 2
Demonstrate your leadership skills during the interview process. Be prepared to share specific examples of how you've motivated teams in the past and how you plan to drive performance in this role. Highlight your ability to build relationships and communicate effectively.
✨Tip Number 3
Showcase your passion for retail and customer service. Discuss your experience in creating memorable customer experiences and how you can bring that expertise to Superdry. Your enthusiasm for the brand and its products will set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your commercial awareness. Understand the key performance indicators (KPIs) relevant to the role and come prepared with ideas on how to improve store performance. This will demonstrate your proactive approach and commitment to achieving business objectives.
We think you need these skills to ace Retail Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the Retail Team Leader role at Superdry. Highlight your experience in retail and how it aligns with their expectations of a Brand Lead.
Tailor Your CV: Customise your CV to reflect your relevant skills and experiences. Emphasise your leadership abilities, customer service expertise, and any specific achievements in retail that demonstrate your capability to meet store targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the Superdry brand and your understanding of their culture. Use specific examples from your past experiences to illustrate how you can contribute to the team and enhance the customer experience.
Showcase Your Style Knowledge: Since the role requires a passion for style, mention any relevant fashion knowledge or experience you have. Discuss how you can bring Superdry's style choices to life for consumers and create memorable shopping experiences.
How to prepare for a job interview at Superdry
✨Show Your Passion for the Brand
Superdry values brand ambassadors who genuinely connect with their products. Be prepared to discuss your favourite Superdry items and how you embody the brand's style and values in your everyday life.
✨Demonstrate Leadership Skills
As a Retail Team Leader, you'll need to motivate and guide your team. Share examples from your past experiences where you've successfully led a team, resolved conflicts, or inspired others to achieve targets.
✨Know Your KPIs
Understanding key performance indicators is crucial for this role. Familiarise yourself with common retail KPIs and be ready to discuss how you would use them to drive store performance and improve customer experience.
✨Emphasise Customer Experience
Superdry is all about delivering an amazing customer experience. Prepare to share specific examples of how you've gone above and beyond for customers in previous roles, and how you plan to do the same at Superdry.
