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- Tasks: Coordinate patient scheduling for surgeries and appointments, ensuring clear communication.
- Company: Join Beth Israel Lahey Health, a leading healthcare organisation making a real difference.
- Benefits: Enjoy a full-time role with opportunities for growth and a supportive team environment.
- Why this job: Make an impact in healthcare while developing valuable skills in a collaborative setting.
- Qualifications: High School diploma or GED required; experience with computer systems preferred.
- Other info: Must be vaccinated against flu and COVID-19 as a condition of employment.
The predicted salary is between 28800 - 43200 £ per year.
When you join the growing BILH team, you are not just taking a job, you’re making a difference in people’s lives.
Job Summary: Coordinates the scheduling for all patient procedures and services.
Essential Responsibilities:
- Schedules patients for procedures; post-operative appointments, pre-admission testing, testing, surgery, follow up and wait list process.
- Notify patients in-person and via mail of scheduled procedures.
- Ensures all communications are timely and provide complete details of procedure, location, and time required.
- Provides patients with information pertaining to testing and surgery.
- Maintains multiple applications for scheduling of procedures & collection of patient data.
- Schedules location of procedure, medical staff & clinical resources.
- Completes accurate & timely journal entries.
- Collaborates with internal & external partners to obtain resources.
- Maintains physician &/or surgeon's schedule.
- Registers patient & ensures demographic data is entered accurately.
Required Qualifications:
- High School diploma or GED required.
- Certificate 1 preferred.
- Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Competencies:
- Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
- Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
- Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
- Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
- Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Physical Nature of the Job: Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
Surgical Scheduler General Surgery employer: Beth Israel Lahey Health
Contact Detail:
Beth Israel Lahey Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Surgical Scheduler General Surgery
✨Tip Number 1
Familiarise yourself with the scheduling software commonly used in healthcare settings. Being able to demonstrate your proficiency with these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your customer service skills, as this role requires effective communication with patients and medical staff. Practising active listening and problem-solving techniques can help you shine in interviews.
✨Tip Number 3
Network with professionals in the healthcare field, especially those who work in scheduling or administrative roles. They can provide valuable insights and may even refer you to job openings at their organisations.
✨Tip Number 4
Prepare for situational questions that assess your ability to handle stressful situations. Think of examples from your past experiences where you successfully managed challenges, as this will demonstrate your capability to remain calm under pressure.
We think you need these skills to ace Surgical Scheduler General Surgery
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Surgical Scheduler position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Skills: Emphasise your written communication skills, customer service experience, and familiarity with scheduling software or Microsoft Office applications in your CV and cover letter. Provide specific examples of how you've used these skills in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about the role and how you can contribute to the team at Beth Israel Lahey Health. Make sure to mention your ability to work collaboratively and provide excellent customer service.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Beth Israel Lahey Health
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Surgical Scheduler. Familiarise yourself with scheduling procedures, patient communications, and the importance of accurate data entry. This will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Showcase Your Communication Skills
Since the job requires clear communication with patients and medical staff, be prepared to discuss your experience in this area. Think of examples where you've effectively communicated complex information or resolved misunderstandings, as this will highlight your suitability for the position.
✨Demonstrate Teamwork Abilities
The role involves collaborating with various teams. Be ready to share experiences where you've worked successfully in a team setting. Highlight how you contributed to improving operations or resolving issues, showcasing your ability to work well with others.
✨Prepare for Customer Service Scenarios
As a Surgical Scheduler, providing excellent customer service is crucial. Prepare for potential situational questions about handling difficult patients or stressful situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses and illustrate your problem-solving skills.
