SAP User Management Specialist

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviours unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

Job Purpose

The SAP User Management Specialist is responsible for managing user accounts, roles, and authorizations within the SAP (Systems, Applications and Products) environment. This role ensures secure and efficient access to SAP systems while maintaining compliance with security policies and audit requirements and focuses on overseeing user accesses, permissions and related processes to maintain data integrity, security and compliance with corporate policies and industry standards.

• User access management: Deliver the creation, modification, and maintenance of user accounts in the SAP Polaris system. Assign appropriate user roles, authorizations, and access permissions based on job requirements and departmental needs. Ensure the timely provisioning and deprovisioning of SAP system access for employees.
• Authorisation and role management: Maintain and update SAP Polaris user roles and authorization profiles to reflect changing business processes. Perform role-based access reviews and audits to ensure compliance with security policies. Resolve access-related issues and troubleshoot user authorization problems.
• Security and compliance: Implement and enforce security best practices within the SAP Polaris system to protect sensitive data. Ensure compliance with industry regulations and internal policies, such as GDPR, SOX, and HIPAA. Monitor and report security incidents, as well as work on remediation efforts.
• Training and documentation: Provide training and support to SAP users on security policies, access controls, and best practices. Implement document control processes and best practices to maintain up-to-date records. Create and maintain documentation related to user management & business processes and procedures. Collaborate with the IT support team to resolve user-related issues, troubleshoot errors, and provide technical assistance. Facilitate the resolution of SAP user queries and problems.
• Reporting and analysis: Generate reports and perform data analysis to track user access trends, identify anomalies, and recommend improvements. Assist in preparing compliance reports for internal and external audits. Perform periodic user access reviews and role cleanups to optimize system security. Stay abreast on best practices, new features and requests from customers, internal stakeholders, business teams and IT. Propose and implement enhancements to SAP and business processes to optimize efficiency and standardization.
• Change Management: Understand the need for change and its positive impact on the business by role modelling change management behaviours and applying structured processes and tools to lead and support change. Ensure that the business processes – as defined by the Polaris model – are fully adhered to. Define and document process improvements.
• IT and the Business: Work with the Polaris help-desk group to clarify business issues and requests to ensure appropriate processes are followed and support is provided to customers.
• Organisational Compliance and Business Performance Improvement: Map existing processes, identify pain points and recommend improvements. Support project leaders in managing through review, action and implementation.
• Operational activities within Roadmap Roll-out scope or other project activities: Perform business process validation, taking into account the business requirements. Support solution documentation, in accordance to AFEMEA standards. Ensure externally-led solutions adhere to and are consistent with both AFEMEA standards and the agreed overall solution.

Qualifications & Requirements

• Bachelor's degree in computer science, information technology, or a related field.
• 3+ years’ previous experience in large-scale projects in a dynamic organisation, encompassing a complex multi-plant manufacturing network.
• Detail-oriented with a focus on data accuracy.
• Familiarity with SAP applications, particularly in user provisioning and role management.
• Understanding of compliance regulations and their implications on SAP user management.
• Proficiency in user access control tools and SAP security administration tools.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal skills.
• Relevant SAP certifications, such as SAP Certified Technology Associate (SAP CTA), a plus.
• Proficiency in document management software (e.g., SharePoint, DocuSign, SAP DMS).
• Ability to work independently and manage multiple testing projects simultaneously.
• Strong analytical skills, attention to detail, and the ability to handle large volumes of information efficiently.
• Continuous learning orientation to stay updated with industry trends and advancements in testing methodologies.
• Strong knowledge of SAP security concepts and principles.
• Experience in SAP user management, authorization management, and security administration is a plus.
• General knowledge of best practices within Master Data, Accounting and Controlling functions as well as knowledge of SAP Polaris template and legacy system is highly beneficial.
• Demonstrated track record of effective business partnering to drive impact to the business.
• Qualification in a project management standard (e.g Prince 2 / PMI / Agile) is advantageous.
• Experience in successfully managing change in a multi-plant manufacturing environment.
• Proficient computer skills, experience with Microsoft Office Suite; working knowledge of program/project management software.

Specific Skills and Abilities

• Uses an explorative approach to problem-solving and takes organisational opportunities into account.
• Effectively builds relationships across the business group to leverage and encourage non-linear thinking and find the best solutions/approach.
• Builds awareness and enables connections in the day-to-day, able to visualise and explain the bigger picture.
• Experienced in leading with ambiguity; demonstrated ability to take ownership of problems.
• Effectively understands and manages the people side of change, enables employees to successfully implement and adopt change.
• Strong influencing skills with both internal and external stakeholders.
• Resourceful and able to build constructive and effective relationships in times of ambiguity and tension by using diplomacy, tact and by relating to all levels of stakeholders comfortably.
• Exceptional project management skills, with proven ability to clearly define objectives and priorities, establish milestones, anticipate and mitigate risks, lead cross-functional teams to meet and exceed goals in a dynamic and fast-paced environment, while maintaining strong attention to detail and quick recall.
• An approachable and credible communication style, with exceptional verbal and written communication skills; to keep all levels of the organization informed, engaged and motivated.
• Intellectual agility: ability to pivot based on shifting priorities and balance multiple projects seamlessly in a fast-paced environment.
• Excellent collaboration skills: ability to navigate complex matrix within AFEMEA and the broader Amcor organization to ensure alignment of priorities and partnership throughout program execution.
• Low ego; willing to roll sleeves up and get stuck in when required.

About Amcor

Amcor is a global leader in packaging solutions for consumer and healthcare products. With industry-leading innovation capabilities, global scale and technical expertise, we help our customers grow and meet the needs of millions of consumers every day. Our teams develop responsible, more sustainable packaging in flexible and rigid formats across multiple materials. Supported by a commitment to safety, ~70,000 colleagues across ~140 countries bring our global capabilities to local customers and provide local access to global brands. Our work is guided by our purpose of elevating customers, shaping lives and protecting the future.