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For Companies At a Glance
- Tasks: Provide exceptional customer service, manage check-ins/outs, and support hotel operations.
- Company: Aimbridge Hospitality connects people to amazing experiences in top hotel brands across Europe.
- Benefits: Enjoy hotel discounts, flexible pay options, and 24/7 employee assistance.
- Why this job: Join a dynamic team, develop your skills, and make guests' stays unforgettable.
- Qualifications: Strong communication, customer service skills, attention to detail, and basic computer proficiency required.
- Other info: Work permit may be needed; apply now to join our inclusive hospitality team!
The predicted salary is between 24000 - 36000 £ per year.
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you?
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
A day in the life of…
As our nights Guest Service Advisor you’ll be responsible for providing exceptional customer service to guests, including checking them in and out, handling inquiries and complaints, booking reservations. You’ll need to maintain a clean and organised front desk area, possess excellent communication and interpersonal skills, and be knowledgeable about hotel policies and amenities. As an integral part of night time operations in the hotel, your role extends beyond the front desk! You’ll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary teamwork skillset. This role is unlike any other in our hotel and offers development opportunities across all departments. You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.
What do we need from you?
- Attention to detail: it’s essential that you have a keen eye for detail to ensure that guest rooms and common areas are clean, tidy, and well-maintained.
- Communication skills: it’s important that you possess excellent communication skills, both verbal and written, to effectively communicate with guests and colleagues.
- Customer service skills: You should be friendly, welcoming, and able to handle guest inquiries and complaints in a professional and courteous manner.
- Organisational skills: it’s important that you have a strong attention to detail to manage guest reservations and maintain a clean and organised workspace.
- Technical skills: A Guest Service Advisor should have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
- Teamwork: you’ll be a first class team player ready to work in tandem with all other operational colleagues in the hotel.
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’. So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.
Guest Service Advisor (Nights) employer: Aimbridge Hospitality
Contact Detail:
Aimbridge Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Advisor (Nights)
✨Tip Number 1
Familiarise yourself with Aimbridge Hospitality and their values. Understanding their 'people first' approach will help you align your responses during interviews and show that you're a good fit for their culture.
✨Tip Number 2
Highlight your customer service experience in previous roles. Be ready to share specific examples of how you've handled guest inquiries or complaints, as this will demonstrate your ability to excel in the Guest Service Advisor position.
✨Tip Number 3
Prepare to discuss your teamwork skills. Since the role requires collaboration with various departments, think of instances where you've successfully worked as part of a team to achieve a common goal.
✨Tip Number 4
Brush up on basic computer skills and any hotel management software you might have used. Being able to quickly adapt to systems like Opera or Fidelio can set you apart from other candidates.
We think you need these skills to ace Guest Service Advisor (Nights)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in hospitality. Emphasise skills like communication, attention to detail, and teamwork, as these are crucial for the Guest Service Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences where you provided exceptional customer service and how you can contribute to Aimbridge's 'people first' approach.
Highlight Technical Skills: If you have experience with hotel management software like Opera or Fidelio, make sure to mention it. Also, include your proficiency in Microsoft Office and any other relevant technical skills that would benefit the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Guest Service Advisor position.
How to prepare for a job interview at Aimbridge Hospitality
✨Showcase Your Customer Service Skills
As a Guest Service Advisor, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you successfully handled guest inquiries or complaints, demonstrating your friendly and professional approach.
✨Demonstrate Attention to Detail
Highlight your keen eye for detail during the interview. Discuss how you ensure cleanliness and organisation in your previous roles, as this is essential for maintaining a welcoming environment for guests.
✨Communicate Effectively
Excellent communication skills are vital for this role. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Be ready to discuss how you would communicate with guests and colleagues in various situations.
✨Emphasise Teamwork
Being a team player is key in hospitality. Share examples of how you've collaborated with others in past jobs, especially in high-pressure situations. This will show that you can work well with the hotel staff to ensure a smooth operation.
