At a Glance
- Tasks: Lead a brilliant team to create an exceptional Lounge experience for the community.
- Company: Join a vibrant social network known for its unique and welcoming Lounges.
- Benefits: Enjoy overtime pay, staff discounts, 28 days holiday, and a renowned staff party!
- Why this job: Make customers happy while developing your management skills in a fun environment.
- Qualifications: Experience in management roles within hospitality; knowledge of KPIs and team training is essential.
- Other info: Follow us on LinkedIn or social media to learn more about our culture!
The predicted salary is between 36000 - 60000 £ per year.
Lounges are special places, and what makes them so are the brilliant people who run them. The person who manages these brilliant teams must be exceptional, and that could be you. Your standards should match ours, but your approach will be unique. You will lead your team to deliver 14 great shifts, taking full ownership to ensure your Lounge is a fantastic and distinctive place for the local community. Your goal is to make every customer leave happy, thanks to your exceptional management skills.
The Good Stuff
- Overtime pay for hours worked beyond contracted hours
- Staff food on every shift
- 50% staff discount outside working hours from day one
- 28 days holiday (including Bank Holidays), pro-rata
- Enhanced maternity and paternity pay after 2 years of service
- The renowned staff party - Loungefest!
- Competitions and incentives, including trips with suppliers
- Company pension scheme
- Long service awards
- Control over your pay with Wagestream
- Support via the Licenced Trade Charity
- Opportunities for personal development and career growth
- Tips shared equally across the team based on hours worked
- Christmas and Boxing Day off
What you’ll bring
- Experience as a General Manager, Assistant Manager, Deputy Manager, or Restaurant Manager in restaurants, bars, cafes, or coffee shops
- Experience working in a bar environment with food and drink preparation
- Knowledge of managing through KPIs, labor, stock, food safety, customer satisfaction, and budget considerations
- Experience in training and recruiting front-of-house teams, including servers and assistant managers
- Some back-of-house experience and understanding of kitchen operations is a plus
General Manager employer: Lounges
Contact Detail:
Lounges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarise yourself with our company culture and values. Understanding what makes our lounges unique will help you demonstrate how your management style aligns with our vision during any discussions.
✨Tip Number 2
Network with current or former employees if possible. They can provide insights into the day-to-day operations and expectations, which can be invaluable when discussing your experience and how it relates to the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams in the past. Highlighting your achievements in improving customer satisfaction or managing KPIs will showcase your capability as a General Manager.
✨Tip Number 4
Stay updated on industry trends and best practices in hospitality management. Being knowledgeable about current challenges and innovations can set you apart as a candidate who is proactive and forward-thinking.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a General Manager in a lounge setting. Familiarise yourself with the specific skills and experiences required, such as managing teams, customer satisfaction, and food safety.
Tailor Your CV: Highlight your relevant experience in management roles, particularly in bars, restaurants, or cafes. Emphasise your achievements in team leadership, training, and operational management to align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating exceptional customer experiences. Mention specific examples from your past roles that demonstrate your ability to lead a team and manage operations effectively.
Showcase Your Personality: Lounge environments thrive on personality and approachability. Make sure your application reflects your unique style and how you would fit into their culture. Use a friendly tone while maintaining professionalism.
How to prepare for a job interview at Lounges
✨Showcase Your Leadership Skills
As a General Manager, your ability to lead and inspire a team is crucial. Be prepared to share specific examples of how you've successfully managed teams in the past, highlighting your approach to motivating staff and resolving conflicts.
✨Demonstrate Your Knowledge of KPIs
Understanding key performance indicators is essential for this role. Familiarise yourself with relevant KPIs related to customer satisfaction, labour costs, and stock management, and be ready to discuss how you've used these metrics to drive success in previous positions.
✨Emphasise Customer Experience
The goal is to ensure every customer leaves happy. Prepare to discuss strategies you've implemented to enhance customer experience, including any feedback mechanisms you've used to gather insights and improve service.
✨Prepare Questions About Company Culture
Show your interest in the company by preparing thoughtful questions about its culture and values. This not only demonstrates your enthusiasm but also helps you assess if the company aligns with your own management style and principles.