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- Tasks: Enhance visitor experience through community engagement programmes and manage front-of-house activities.
- Company: Join the Borough of Barking & Dagenham, a council focused on community improvement and innovation.
- Benefits: Enjoy competitive salary, professional development, and flexible work environments for a great work-life balance.
- Why this job: Make a real impact in the community while working in a dynamic and supportive team.
- Qualifications: Heritage/History degree or equivalent with 12 months experience in a museum or heritage setting.
- Other info: Work includes weekends, occasional evenings, and bank holidays; we value diversity and inclusivity.
The predicted salary is between 28800 - 48000 £ per year.
As our Museum Engagement Officer, you will be responsible for enhancing visitor experience and engagement activities at Valence House Museum by developing a sustainable community engagement programme. This includes creating family-friendly trails, activities, events, and focus groups. You will develop and implement an audience development plan, conduct visitor surveys, and collect data to ensure broad community engagement with the museum's work. Additionally, you will provide a high-quality welcome by managing the front-of-house team to ensure visitors have an outstanding experience.
Special requirements for this post: You will work on designated days, including a regular weekend day. Occasional evenings and bank holidays may also be required.
About you: The ideal candidate will have a Heritage/History related degree or equivalent, with at least 12 months of experience in a museum or heritage environment. You should have excellent customer service skills, the ability to communicate effectively with diverse audiences, and experience in community engagement, interpretation, outreach, and developing family learning activities and public tours. Experience supervising staff, volunteers, or trainees, organizing workloads, and providing training is also essential.
About us: The Borough of Barking & Dagenham is undergoing rapid transformation. Our council is committed to achieving outstanding results, addressing issues like compliance, health & safety, poverty, and inequality, and integrating creativity and innovation into service delivery. We value diverse perspectives and encourage individuals to contribute to a better future. As we grow our teams, we seek passionate individuals eager to make a positive community impact.
Why Join Us:
- Be part of a dynamic team dedicated to community improvement
- Opportunity to make a significant impact
- Competitive salary and benefits
- Supportive environment with professional development opportunities
Our Core Values (DRIVE):
- Deliver our best every day and keep our promises.
- Respond quickly and positively to community needs.
- Inspire others through our actions and behaviors.
- Value people for their skills and who they are.
- Engage with others to build resilience and adaptability.
Equal Opportunity Employer: We are committed to a diverse and inclusive workplace. We offer flexible work environments that promote work-life balance and encourage authenticity. If you share our values, we want to hear from you.
Museum Engagement Officer employer: London Borough of Barking and Dagenham
Contact Detail:
London Borough of Barking and Dagenham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Museum Engagement Officer
✨Tip Number 1
Familiarise yourself with Valence House Museum and its current community engagement initiatives. Understanding their existing programmes will help you propose innovative ideas that align with their goals.
✨Tip Number 2
Network with professionals in the museum and heritage sector. Attend local events or workshops to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss your experience in community engagement during the interview. Think of specific examples where you've successfully developed activities or programmes that increased visitor participation.
✨Tip Number 4
Showcase your customer service skills by preparing scenarios where you effectively managed visitor experiences. Highlight any relevant training or supervision experience you have, as this is crucial for the role.
We think you need these skills to ace Museum Engagement Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in community engagement, visitor services, and any specific projects related to museums or heritage. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enhancing visitor experiences and community engagement. Provide examples of past initiatives you've led or contributed to that align with the responsibilities of the Museum Engagement Officer.
Showcase Your Skills: Emphasise your customer service skills and ability to communicate with diverse audiences. Mention any experience you have in supervising teams or training volunteers, as these are essential for the role.
Highlight Your Commitment to Diversity: Reflect on how your values align with the council's commitment to diversity and inclusion. Share any experiences that demonstrate your ability to engage with various community groups and foster an inclusive environment.
How to prepare for a job interview at London Borough of Barking and Dagenham
✨Show Your Passion for Community Engagement
Make sure to express your enthusiasm for community engagement during the interview. Share specific examples of how you've successfully engaged diverse audiences in previous roles, and discuss any innovative ideas you have for enhancing visitor experiences at Valence House Museum.
✨Demonstrate Your Customer Service Skills
Since this role involves managing the front-of-house team, it's crucial to highlight your customer service experience. Prepare to discuss situations where you've gone above and beyond to ensure a positive visitor experience, and how you would instil that same ethos in your team.
✨Prepare for Questions on Audience Development
Expect questions about your approach to developing an audience engagement plan. Be ready to outline strategies you've used in the past, such as conducting visitor surveys or creating family-friendly activities, and how these can be adapted for Valence House Museum.
✨Highlight Your Leadership Experience
As the role requires supervising staff and volunteers, be prepared to discuss your leadership style. Share examples of how you've effectively organised workloads, provided training, and motivated a team to achieve common goals in a museum or heritage setting.
