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- Tasks: Provide expert technical support and excellent customer service to veterinary professionals and pet owners.
- Company: Join Boehringer Ingelheim, a Top Employer dedicated to improving lives through innovative animal health solutions.
- Benefits: Enjoy flexible working options, a supportive culture, and access to health and wellbeing programmes.
- Why this job: Be part of a team that values diversity and innovation while making a real impact in animal health.
- Qualifications: Must have a Veterinary Nursing Qualification and experience in clinical practice with strong communication skills.
- Other info: This is a full-time, 12-month fixed-term contract with opportunities for remote work.
The predicted salary is between 30000 - 42000 £ per year.
As a Veterinary Nurse Adviser, you will actively support Boehringer Ingelheim Animal Health business objectives in the UK and Ireland through the provision of expert technical advisory support on all aspects of the use, efficacy and safety of all products in the Boehringer Ingelheim Animal Health portfolio to customers, distributors, and other external stakeholders. You will ensure compliance with pharmacovigilance requirements and contribute to the provision of best-in-class customer experience, aligned with the sales, marketing, technical and commercial teams.
This will be a full-time position, for a 12 Month Fixed Term contract. The role can be head office (Bracknell) based (minimum 2 days a week in the office) or remote (home based). Attendance to the head office (Bracknell) for training and occasional meetings will be expected regardless of contract type.
Tasks & Responsibilities- To provide excellent customer service through the provision of accurate and informed responses to technical enquiries from customers (veterinary professionals, pet owners and professional keepers of animals) through multichannel support (telephone, email, livechat).
- To support the effective management and resolution of customer complaints.
- Support the provision of a flea advice service for both pet owners and veterinary professionals.
- To support the investigation and reporting of product quality complaints and pharmacovigilance complaints (suspected adverse reactions or suspected lack of expected efficacy). Ensure complete and thorough follow-up with the reporter to explore and resolve issues.
- To provide accurate and informed responses to commercial and marketing enquiries by customers, ensuring all administrative responsibilities associated with enquiry resolution are performed.
- To manage additional responsibilities and projects associated with the role, in collaboration with other stakeholders.
- Veterinary Nursing Qualification.
- Experienced in clinical practice.
- A high level of product, technical and disease area knowledge.
- Excellent communication and interpersonal skills.
- Strong planning and prioritisation skills.
- Process-oriented.
- Analytical and detail oriented.
- Ability to problem solve and make decisions within boundaries of responsibility.
- Ability to adapt and be flexible in an ever-evolving environment.
- Confident IT user, including Microsoft Office.
Veterinary Nurse Adviser (12 Month Fixed Term Contract) employer: Boehringer Ingelheim
Contact Detail:
Boehringer Ingelheim Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Nurse Adviser (12 Month Fixed Term Contract)
✨Tip Number 1
Familiarise yourself with Boehringer Ingelheim's product portfolio and recent developments in animal health. This knowledge will help you engage confidently during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of Boehringer Ingelheim on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial for your interview preparation.
✨Tip Number 3
Prepare to discuss specific scenarios where you've provided excellent customer service or resolved complex issues in a veterinary setting. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Stay updated on the latest trends and challenges in veterinary nursing and animal health. Being knowledgeable about current issues will show your passion for the field and your readiness to contribute to the team.
We think you need these skills to ace Veterinary Nurse Adviser (12 Month Fixed Term Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your Veterinary Nursing Qualification and relevant clinical experience. Emphasise any specific skills related to customer service, technical advisory roles, and your ability to handle enquiries effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for animal health and your understanding of the role's responsibilities. Mention how your background aligns with Boehringer Ingelheim's objectives and your commitment to providing excellent customer service.
Showcase Relevant Skills: Highlight your communication and interpersonal skills, as well as your analytical abilities. Provide examples of how you've successfully resolved customer complaints or provided technical support in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Veterinary Nurse Adviser role.
How to prepare for a job interview at Boehringer Ingelheim
✨Showcase Your Veterinary Knowledge
As a Veterinary Nurse Adviser, you'll need to demonstrate a strong understanding of veterinary practices and products. Brush up on your knowledge of the Boehringer Ingelheim portfolio and be prepared to discuss how you can provide expert technical support.
✨Emphasise Communication Skills
This role requires excellent communication with various stakeholders. Be ready to share examples of how you've effectively communicated complex information in previous roles, especially in customer service settings.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of specific situations where you've successfully resolved customer complaints or provided technical advice, and be ready to discuss these experiences.
✨Demonstrate Adaptability
The job description highlights the need for flexibility in an evolving environment. Prepare to discuss how you've adapted to changes in previous roles and how you can bring that adaptability to the Veterinary Nurse Adviser position.
