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- Tasks: Lead the mortgage servicing lifecycle and manage in-house and external teams.
- Company: Join a forward-thinking company at the forefront of later-life mortgage lending.
- Benefits: Enjoy 30 days holiday, health cash plan, and professional development opportunities.
- Why this job: Make a real impact in a fast-growing, innovative lending business with a collaborative culture.
- Qualifications: UK mortgage operations experience and strong leadership skills required.
- Other info: Hybrid work model with 2 days in the office and 3 days WFH.
The predicted salary is between 43200 - 72000 £ per year.
Location: London Hybrid 2 days in the office, 3 WFH
Salary: Confirmed on application
Hours: Monday to Friday 9 am to 5.30 pm
Benefits:
- 30 days holiday plus bank holidays
- Salary sacrifice pension scheme
- Employee assistance programme
- Health cash plan
- Growth share
- Professional development and growth opportunities
- Annual discretionary bonus
We are seeking a dynamic Head of Servicing to lead and oversee the full mortgage servicing lifecycle, from post-offer through redemption. In this role, you will manage both in-house teams and key external service providers to ensure efficient, customer-focused operations. This senior role requires strong leadership, deep mortgage operations experience, and a passion for regulatory compliance and continuous improvement. You will drive process optimisation, build collaborative partnerships, and support the delivery of excellent service in a fast-growing, innovative lending business. If you’re a strategic thinker with a hands-on approach and a desire to make a real impact, this is an exciting opportunity to join a forward-thinking company at the forefront of later-life mortgage lending.
Responsibilities:
- Develop and optimise customer-focused mortgage servicing processes.
- Manage a mix of in-house and outsourced servicing operations.
- Ensure seamless collaboration between internal teams and external partners.
- Set and monitor KPIs, SLAs, and quality standards.
- Identify and implement operational improvements.
- Oversee resourcing to meet service demands.
- Lead the rollout of third-party servicing for Lifetime mortgages.
- Report servicing performance to senior leadership.
- Manage key supplier relationships and contracts.
- Ensure regulatory compliance and address any gaps.
- Support risk and vulnerability governance committees.
Experience and skills required:
- UK mortgage operations experience, ideally with later-life lending and primary/special servicing.
- In-depth knowledge of relevant regulations (FCA, GDPR, MCOB).
- Strong leadership skills with a track record of developing high-performing teams.
- Experience supporting growth in scale-up servicing environments preferred.
- Excellent negotiation, communication, and stakeholder management abilities.
- Analytical and data-driven problem solver.
- Proficient with mortgage technology, automation, and AI tools.
- Strategic, adaptable leader with high emotional intelligence and collaborative approach.
For more information regarding the role please contact us.
Head of Servicing employer: Stellar Select
Contact Detail:
Stellar Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Servicing
✨Tip Number 1
Familiarise yourself with the latest regulations in mortgage servicing, especially those related to FCA, GDPR, and MCOB. This knowledge will not only help you in interviews but also demonstrate your commitment to compliance and operational excellence.
✨Tip Number 2
Network with professionals in the mortgage industry, particularly those involved in later-life lending. Attend relevant events or join online forums to build connections that could provide insights or referrals for the Head of Servicing role.
✨Tip Number 3
Prepare to discuss specific examples of how you've optimised processes in previous roles. Highlight your experience in managing both in-house teams and external partners, as this is crucial for the position.
✨Tip Number 4
Showcase your leadership style by preparing to talk about how you've developed high-performing teams in the past. Be ready to discuss your approach to stakeholder management and how you handle negotiations effectively.
We think you need these skills to ace Head of Servicing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your UK mortgage operations experience, particularly in later-life lending and servicing. Use specific examples to demonstrate your leadership skills and achievements in developing high-performing teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for regulatory compliance and continuous improvement. Discuss how your strategic thinking and hands-on approach can contribute to the company's goals in mortgage servicing.
Highlight Relevant Skills: Emphasise your knowledge of relevant regulations such as FCA, GDPR, and MCOB. Showcase your analytical skills and experience with mortgage technology, automation, and AI tools, as these are crucial for the role.
Prepare for Potential Questions: Anticipate questions related to your experience in managing both in-house and outsourced servicing operations. Be ready to discuss how you would drive process optimisation and ensure seamless collaboration between teams and external partners.
How to prepare for a job interview at Stellar Select
✨Showcase Your Leadership Skills
As a Head of Servicing, strong leadership is crucial. Prepare examples of how you've successfully led teams in the past, particularly in mortgage operations. Highlight your ability to develop high-performing teams and drive process optimisation.
✨Demonstrate Regulatory Knowledge
Familiarise yourself with relevant regulations such as FCA, GDPR, and MCOB. Be ready to discuss how you have ensured compliance in previous roles and how you would address any regulatory gaps in the new position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and strategic thinking. Think of scenarios where you've had to implement operational improvements or manage supplier relationships, and be prepared to discuss the outcomes.
✨Highlight Your Analytical Skills
As an analytical and data-driven problem solver, be prepared to discuss how you've used data to inform decisions in your previous roles. Share specific examples of how you've set and monitored KPIs and SLAs to improve service delivery.
