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- Tasks: Help customers navigate their claims and provide top-notch support.
- Company: Join a dynamic team in Christchurch focused on making a difference.
- Benefits: Enjoy a permanent role with a standard 40-hour week and flexible shifts.
- Why this job: Make a positive impact on people's lives while developing your communication skills.
- Qualifications: Previous call centre or customer service experience is essential.
- Other info: Immediate start available with training provided; work 1 in 6 Saturdays.
The predicted salary is between 21000 - 29000 £ per year.
Our client based in Christchurch has an immediate requirement for Customer Service Claims Handlers to join their busy team. You will be the first point of contact for customers who have experienced unforeseen events, you must be able to empathise with customers, understand their unique situations, guide them through the claims process and make a positive impact on their lives.
Day to day as a Claims Handler you will be responsible for investigating, negotiating, and settling claims whilst ensuring providing a high standard of customer service. You will assess customer claims against their policies to ensure that claims are quickly paid.
Applicants will have previous call centre or customer service experience and must be confident speaking to people on the phone with exceptional communication skills, highly organised under pressure with a strong level of attention to detail, ability to multi-task switching between calls and e-mails and have natural empathy and a flair for making a difference to customer experience.
The positions are offered on a permanent basis, a standard 40-hour week working Monday to Friday 09:00 am till 17:30 pm whilst training (approx. 5 weeks). When the training is complete you will then be required to work on a rota basis between the hours of 08:00 am & 18:15 pm Monday to Saturday. These shifts are weekly, and you would be required to work 1 in 6 Saturdays, (You will get a day off in lieu the week before). There may also be bank holidays included in your shifts.
The recruitment for these roles will start immediately, if successful at interview we are aiming for a start date of 23rd June 2025.
Customer Service Advisor – Claims employer: Mploy Staffing Solutons
Contact Detail:
Mploy Staffing Solutons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – Claims
✨Tip Number 1
Familiarise yourself with common claims processes and terminology. Understanding the ins and outs of how claims are handled will not only boost your confidence during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in mock calls with friends or family. This will help you refine your ability to empathise with customers and articulate solutions clearly, which is crucial for a Customer Service Advisor.
✨Tip Number 3
Research the company’s values and customer service philosophy. Being able to align your answers with their mission during the interview can set you apart from other candidates and show that you’re a good cultural fit.
✨Tip Number 4
Prepare examples from your past experiences where you successfully handled difficult customer interactions. Highlighting your problem-solving skills and ability to remain calm under pressure will be key in showcasing your suitability for the role.
We think you need these skills to ace Customer Service Advisor – Claims
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or call centre roles. Emphasise skills such as communication, organisation, and empathy, which are crucial for a Customer Service Advisor – Claims position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the claims process and your ability to empathise with customers. Use specific examples from your past experiences to demonstrate how you can make a positive impact on customer lives.
Highlight Key Skills: In your application, clearly outline your exceptional communication skills, attention to detail, and ability to multi-task. These are essential for handling claims efficiently and providing high-quality customer service.
Follow Application Instructions: Ensure you complete all mandatory fields in the application form and submit your CV and cover letter as specified. Double-check for any additional documents required and make sure everything is submitted before the deadline.
How to prepare for a job interview at Mploy Staffing Solutons
✨Show Empathy
As a Customer Service Advisor, you'll be dealing with customers who may be going through tough times. Make sure to demonstrate your ability to empathise during the interview. Share examples of how you've handled sensitive situations in the past.
✨Highlight Communication Skills
Exceptional communication is key for this role. Prepare to discuss your previous experiences in call centres or customer service, focusing on how you effectively communicated with customers and resolved their issues.
✨Demonstrate Organisational Skills
The job requires juggling multiple tasks, so be ready to showcase your organisational skills. You might want to provide examples of how you've managed your time and prioritised tasks in a busy environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential claims situations and how you would handle them, ensuring you convey your thought process clearly during the interview.
