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- Tasks: Keep hotel rooms fresh and welcoming for guests, ensuring a memorable stay.
- Company: Join Andras Hotels, Northern Ireland's largest hotel group with a commitment to hospitality excellence.
- Benefits: Enjoy discounted hotel rates, health care plans, and employee appreciation events.
- Why this job: Be part of a team that values true hospitality and offers growth opportunities through training.
- Qualifications: Team player with attention to detail; previous experience in housekeeping is a plus.
- Other info: Flexible hours available; perfect for students looking to gain experience in hospitality.
Location: Holiday Inn Express, 106A University Street
About Us
Andras Hotels is Northern Ireland's largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the job?
As a Housekeeping Team Member, you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit of last minute work done.
Hours: 32 hours
What we offer?
- Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
- Health Care Cash Plan
- Diamond membership of Kingsbridge Hospital Group
- Enhanced Pension Scheme
- Enhanced Maternity Pay
- Enhanced Paternity Pay
- Cycle to work
- Recruit a friend scheme
- Employee Appreciation and Social Events
- Employee of the Month Award £20 for completion of FLOW training
- Increased Annual leave with service
- Discount at Bodyscape – Employee rate and family and friend rate
- Discounts at Puregym
- Cyrospa discount rate at Bodyscape
- Communication and advice on Health and Wellbeing
- Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
- Work for globally renowned Hotel Brands
- Reward Club Incentive Scheme
- Hotel Incentive scheme
About The Role
Your day to day:
- You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests
- Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example
- Keep your supervisor updated on room service progress and alert them to any repairs needed
- Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed
- Be organised - keep on top of supplies and amenities and always try to minimise waste
- Reunite items with owners – and log any lost and found property
- Look smart - wear your uniform and name badge with pride
- Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
- Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping
- Report, hand in, and/or log all lost and found items according to departmental procedures
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
- Assist with deep cleaning projects
- Assist turndown duties
- Assist with other duties as assigned
- Attend all relevant departmental / hotel / company training
How do I deliver this?
We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all Holiday Inn hotels. The Holiday Inn Express hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
- True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
- True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- True Responsiveness: is about providing guests with what they need and doing so in a timely and caring manner.
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Skills Needed
About The Company
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments. We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast's largest hotel group with 1000 bedrooms in the City. Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.
Company Culture
Andras Hotels is Northern Ireland's largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members. We offer a range of staff benefits and opportunities to grow your career in our fast-growing company. Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.
Required Criteria
- Ability to work within a Team and also independently
- High standards of Attention to Detail
- Strong Time Management skills and flexible with regards to working hours
- Ability to communicate and follow instruction
- Must have a clear understanding of speaking and understanding English.
Desired Criteria
- Experience within a Housekeeping Role or Cleaning role
- Experience within the Hospitality, care provider or retail sectors.
Closing Date: Tuesday 15th July, 2025
Contract Type: fulltime
Salary: From £10.00 Hourly to £12.44 Hourly
Seniority level: Not Applicable
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Hospitality
Holiday Inn Express - Housekeeping Team Member employer: Andras Hotels
Contact Detail:
Andras Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Holiday Inn Express - Housekeeping Team Member
✨Tip Number 1
Familiarise yourself with the specific values and culture of Andras Hotels. Understanding their commitment to True Hospitality will help you align your responses during any interviews or conversations with the hiring team.
✨Tip Number 2
Highlight any previous experience in housekeeping or hospitality roles when networking. If you know someone in the industry, reach out to them for insights or potential referrals, as personal connections can significantly boost your chances.
✨Tip Number 3
Prepare to discuss how you handle teamwork and communication in a fast-paced environment. Think of examples where you've successfully collaborated with others or resolved conflicts, as these skills are crucial for a Housekeeping Team Member.
✨Tip Number 4
Show your enthusiasm for the role by researching the hotel and its services. Being knowledgeable about Holiday Inn Express and its offerings will demonstrate your genuine interest and help you stand out during the selection process.
We think you need these skills to ace Holiday Inn Express - Housekeeping Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping or similar roles. Emphasise your attention to detail, time management skills, and ability to work both independently and as part of a team.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Andras Hotels that appeal to you, such as their commitment to training and development through the Andras Academy.
Showcase Relevant Skills: Clearly outline any previous experience in hospitality or cleaning roles. Highlight your communication skills and ability to follow instructions, as these are crucial for the Housekeeping Team Member position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Andras Hotels
✨Show Your Attention to Detail
As a Housekeeping Team Member, attention to detail is crucial. During the interview, highlight any previous experience where you ensured high standards in cleanliness and organisation. Mention specific tasks that required meticulousness, as this will demonstrate your suitability for the role.
✨Emphasise Teamwork Skills
This role requires working closely with others, so be prepared to discuss your ability to collaborate effectively. Share examples of how you've successfully worked in a team environment, especially in fast-paced settings like hospitality or retail.
✨Demonstrate Your Customer Service Mindset
True Hospitality is at the heart of this position. Be ready to talk about times when you went above and beyond for a customer or guest. This could include helping someone find their way or addressing a concern promptly, showcasing your commitment to guest satisfaction.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and responsiveness. Think of scenarios where you had to handle unexpected situations, such as a guest request or a supply shortage. Practising these responses will help you convey your readiness for the role.
