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- Tasks: Lead and mentor a dynamic pre-sales team while engaging with customers to drive service transformation.
- Company: PTC is a global leader in software, merging physical and digital worlds for better business outcomes.
- Benefits: Enjoy opportunities for growth, collaboration, and working with cutting-edge technology in a supportive environment.
- Why this job: Shape the future of enterprise service excellence and make a real impact across various industries.
- Qualifications: 8-12+ years in pre-sales roles, with leadership experience and a passion for coaching and innovation.
- Other info: Join a diverse team committed to inclusivity and psychological safety while thriving in a fast-paced culture.
The predicted salary is between 72000 - 108000 £ per year.
Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
PTC, a recognized leader in Field Service Management (FSM), helps customers keep the world running with solutions built natively on Salesforce. As we expand across Europe, we’re seeking a player-coach Solutions Engineering Manager to lead, mentor, and actively contribute to our high-performing pre-sales team focused on enterprise service transformation. This is a rare opportunity to influence how asset-centric businesses across manufacturing, energy, utilities, and healthcare deliver service excellence. You’ll shape the team, engage directly with customers, and collaborate with sales, product, and marketing to drive success.
Your Mission
- Lead by Example: Actively participate in key sales cycles—developing solution strategy, presenting to executives, and demonstrating platform value.
- Coach & Inspire: Mentor and grow a team of Solutions Engineers, sharing your expertise and empowering them to succeed across technical and strategic dimensions.
- Drive Field Service Transformation: Guide enterprise customers on their journey from legacy systems to modern, AI-powered FSM platforms.
- Be a Strategic Partner: Collaborate with Sales and cross-functional leaders to craft compelling, value-led narratives that resonate with business and IT stakeholders.
- Bridge Product and Market: Ensure insights from the field shape the product roadmap, aligning innovation with regional market needs.
Key Responsibilities
- Co-own the field engagement model with Sales leadership, aligning on regional strategy and key pursuits.
- Act as both manager and contributor—supporting live deals, facilitating discovery, and crafting differentiated solutions.
- Guide your team in designing and delivering impactful demos, ROI-driven messaging, and architectural recommendations.
- Lead recruiting, onboarding, and career development across a distributed SE team spanning multiple European markets.
- Optimize SE operations: headcount planning, enablement, coverage models, and KPIs.
- Represent ServiceMax at industry events, customer forums, and executive workshops.
Skills And Experience
- Leadership & Player-Coach Mindset: 8–12+ years in pre-sales or customer-facing technical roles, with 3+ years in a leadership role. Experience leading high-performing SE teams while maintaining the ability to roll up your sleeves and dive into deals. Passion for coaching, setting the tone, and leading from the front.
- Field Service Domain Expertise (Preferred): Deep understanding of the service lifecycle: work orders, scheduling, asset tracking, IoT, and entitlements. Experience with the Salesforce ecosystem (ServiceMax, Service Cloud, or other FSM platforms).
- Customer Engagement: Skilled at engaging both technical and executive stakeholders. Adept at value-based selling and connecting technology to business outcomes.
- Technical Acumen: Strong understanding of SaaS architecture, APIs, and cloud platforms. Exposure to AI/ML in service, mobile workforce enablement, and analytics tools.
- Cultural Fit: Based in the UK or Europe; willing to travel across the region. Collaborative, entrepreneurial, and energizing leader who thrives in fast-moving environments. Committed to building inclusive teams and fostering psychological safety.
Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws.
Solutions Engineering Manager employer: PTC
Contact Detail:
PTC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Engineering Manager
✨Tip Number 1
Familiarise yourself with the Salesforce ecosystem, especially ServiceMax and Service Cloud. Understanding these platforms will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of PTC on LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be a game-changer during your interview.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in mentoring teams. PTC values a player-coach mindset, so be ready to share specific examples of how you've inspired and developed others in previous roles.
✨Tip Number 4
Stay updated on trends in field service management and AI technologies. Being knowledgeable about industry advancements will allow you to engage in meaningful conversations during interviews and showcase your expertise.
We think you need these skills to ace Solutions Engineering Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in pre-sales and technical roles, especially any leadership positions. Emphasise your ability to mentor and coach teams, as well as your expertise in the field service domain.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leading teams and driving transformation in enterprise service. Mention specific examples of how you've successfully engaged with customers and contributed to sales cycles.
Showcase Technical Acumen: Demonstrate your understanding of SaaS architecture, APIs, and cloud platforms in your application. Highlight any experience you have with Salesforce or similar FSM platforms, as this is crucial for the role.
Highlight Cultural Fit: PTC values collaboration and inclusivity. In your application, share experiences that showcase your ability to build inclusive teams and foster a positive work environment, aligning with PTC's cultural values.
How to prepare for a job interview at PTC
✨Show Your Leadership Skills
As a Solutions Engineering Manager, you'll need to demonstrate your leadership abilities. Be prepared to discuss your experience in mentoring teams and leading by example. Share specific examples of how you've successfully guided teams through challenges.
✨Understand the Field Service Domain
Familiarise yourself with the service lifecycle and the specific challenges faced by asset-centric businesses. Highlight your knowledge of work orders, scheduling, and IoT during the interview to show that you understand the industry and can provide valuable insights.
✨Prepare for Value-Based Selling
Since this role involves engaging with both technical and executive stakeholders, practice articulating how technology translates into business outcomes. Prepare case studies or examples where you've successfully connected technology solutions to client needs.
✨Demonstrate Technical Acumen
Brush up on your understanding of SaaS architecture, APIs, and cloud platforms. Be ready to discuss how these technologies can be leveraged in field service management, especially in relation to AI/ML applications, as this will be crucial for the role.
