PureGym Membership Advisor Hybrid & Remote working options available

We are looking for candidates with exceptional customer service skills for this fantastic opportunity to join the PureGym Member Services Team. You will be answering membership queries via Facebook, Twitter, Instagram, Emails, LiveChat, Calls and more. At PureGym Member Services, we are responsible for answering member enquiries from all over the UK and we are looking for candidates to join our team working in a fun and dynamic working environment. We want passionate candidates with exceptional customer service skills and a genuine interest in health and fitness.

Availability and Requirements:

• Applying candidates must have appropriate facilities to be able to work remotely when required including:

• A suitable Windows Laptop or PC that meets working from home standards including a camera and speaker/microphone to attend training and meetings.
• A suitable internet connection of at least 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth for each person working from your home.
• A suitable remote working environment workspace considering functionality, light, sound and ergonomics.

Responsibilities:

• Provide digital customer service support and high-quality member experience.
• Establish member needs and provide appropriate information or solutions - Aim to offer a first contact resolution.
• Offer exceptional customer service, always exceed the customer expectations.
• Overcome customer concerns with a positive outcome.
• Pro-active in membership sales, retention and up-selling.
• Work towards KPIs and exceed targets.
• Maintain a professional attitude to promote a positive company image.
• Excellent knowledge of product offering, marketing campaigns, facilities and locations of PureGym sites.
• Attend and participate in any required company activities and training at the Leeds Head Office.

Required Skills:

• Pure People are handpicked for their ability and approach to delivering great service, they should:

• Have flair and drive
• Love to exceed expectations
• Enjoy being hands on
• Like to be empowered to deliver
• Encourage, respect and trust each other
• Deliver, on time, every time
• Have a genuine interest in fitness

Preferable Skills:

• Excellent time-management, self-motivation and ability to work independently; experience in remote working may be beneficial.
• Strong written communication skills and a minimum 50 words per minute typing speed.
• Previous experience in Voice, Social Media or Digital Customer Service.
• A*-C in GCSE English (Equivalent or higher qualification).

Shift Pattern/Hours:

• Part-Time and Full-Time options available.
• Full-Time - 40 hours per week, 5 days over 7, various shifts. Shift patterns delivered at least 4 weeks in advance.
• Part-Time up to 20 hours per week, covering evening (5pm onwards) and weekend shifts (day and evening shifts). Fixed shift patterns to suit your availability.
• Applying candidates must be available evenings and weekends to fulfil our current requirements.
• Permanent contracts.

Benefits:

• Equivalent of 28 days annual leave (Bank Holidays inclusive), opportunity to increase with length of service.
• Extra 1 day holiday as a 'Personal day'.
• Free gym membership for you and +1.
• Ongoing personal development opportunities.
• AXA Wellbeing Support Employee assistance program.
• Flexible remote working overtime available.

PureGym is the UK's leading gym chain and a pioneer of the low cost, high quality fitness experience. We operate over 390 gyms with more than 1.5 million members. We are growing and expect to open an additional 200 gyms over the next five years. Working for PureGym is more than just a job. Our story has been made possible by an amazing team of talented and committed people, who we trust, encourage, challenge and believe in. Our people create a memorable experience for every member, every visit.