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- Tasks: Keep our venue sparkling clean and create unforgettable experiences for guests.
- Company: Join TOCA Social, the first dining and entertainment venue with a football twist!
- Benefits: Earn £12.21 per hour, enjoy free meals, discounts, and great progression opportunities.
- Why this job: Be part of a fun, energetic team where every day is different and exciting!
- Qualifications: 1 year of housekeeping experience, a positive attitude, and a passion for making people happy.
- Other info: Flexible hours available; must be ready to work evenings and weekends.
TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game! Our first venue opened in 2021 in The O2, London, and our second in Birmingham in 2024. We are also set to open in Westfield London, Dallas, and Mexico in 2025! At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive in an energetic and fun environment, you’ll quickly fall in love with our concept!
Benefits:
- £12.21 per hour plus service charge!
- Complimentary TOCA games!
- Huge discounts on our F&B
- Free meal whilst on shift
- Local retail & hospitality discounts!
- Teammate Assistance Programme with access to free counselling sessions
- Great progression opportunities as we expand!
You must be available to attend an interview between 6th May and 13th May and training between 6th June and 20th June.
Job Highlights:
- Location: TOCA Social, Westfield White City, London, W12 7GF
- Reports to: Hospitality Manager
- Hours Required: Part Time and Full Time roles available. Candidates must be flexible to work evenings and weekends.
The dynamic role of a Steward means no two days are the same at TOCA Social! You are responsible for bringing together multiple elements of our guests' journey to deliver memorable experiences! We’re passionate about training and developing all our teammates to support their career progression and help them become legends, so you may receive training within other departments to support the venue as needed!
Role Scope & Responsibilities:
- Maintaining the cleanliness and upkeep of all guest and teammate areas while supporting seamless operations and experiences for all
- Receiving deliveries and working alongside logistics teams to keep delivery areas and heart of house spaces organized
- Ensuring all spaces available to guests and teammates look their best at all times, including (but not limited to) clearing, sweeping, mopping, vacuuming, dusting, and sanitizing
- Being present on the venue floor during peak times to support venue operations by tidying, organizing, and providing general cleaning
- Being hands-on and spotting when support is needed, taking the initiative to provide this to enhance guests' experience and support teammates
- Providing deep cleaning of spaces and upkeep of our football boxes
- Providing additional support across the venue when required
- Adhering to all compliance and Health & Safety processes/procedures at all times, e.g., when working with chemicals, using safety signs such as wet floor signs when mopping, etc.
- Greeting & supporting guests through their journey to provide a best-in-class experience
- Having an eye for opportunities to exceed expectations in a positive, surprising, and delightful manner
- Providing clear and concise communication to teammates to minimize disruption to guests
Qualifications & Experience:
- At least 1 year of experience in housekeeping or similar
- A punctual and reliable individual with a great attitude and work ethic!
- A quick learner with the ability to work under pressure in a fast-paced environment
- Passionate about delivering top-quality experiences
- A willingness and desire to make people happy and deliver genuine and memorable experiences
- Someone who is ready to roll up their sleeves and get stuck in (and help out other departments and teammates!)
Cleaning Attendant- Westfield, White City, London employer: TOCA Social
Contact Detail:
TOCA Social Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning Attendant- Westfield, White City, London
✨Tip Number 1
Familiarise yourself with TOCA Social's unique dining and entertainment concept. Understanding their brand and values will help you connect with the interviewers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment by sharing specific examples from your previous experience. Highlight moments where you successfully managed multiple tasks or supported your team during busy periods.
✨Tip Number 3
Prepare to discuss how you can contribute to creating memorable experiences for guests. Think of ways you can go above and beyond in your role, as this aligns with TOCA Social's mission of delivering top-quality service.
✨Tip Number 4
Be ready to demonstrate your reliability and punctuality. Since the role requires flexibility with hours, emphasise your commitment to being available for shifts, especially during evenings and weekends.
We think you need these skills to ace Cleaning Attendant- Westfield, White City, London
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and qualifications required for the Cleaning Attendant position. Tailor your application to highlight relevant experience in housekeeping or similar roles.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience, particularly in cleaning or hospitality. Emphasise your reliability, work ethic, and any specific skills that align with the role, such as attention to detail and ability to work under pressure.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you are drawn to TOCA Social and how your values align with their mission of providing memorable experiences. Highlight your willingness to support teammates and contribute positively to the environment.
Prepare for the Interview: Since interviews are scheduled between 6th May and 13th May, prepare by thinking about potential questions related to your experience and how you handle various situations in a fast-paced environment. Be ready to discuss your approach to maintaining cleanliness and guest satisfaction.
How to prepare for a job interview at TOCA Social
✨Show Your Enthusiasm
TOCA Social thrives on energy and fun, so make sure to express your excitement about the role. Share why you love working in dynamic environments and how you can contribute to creating memorable experiences for guests.
✨Highlight Relevant Experience
With at least a year of experience in housekeeping or similar roles required, be ready to discuss specific examples from your past jobs. Talk about how you've maintained cleanliness and supported operations in fast-paced settings.
✨Demonstrate Team Spirit
Since the role involves supporting teammates and collaborating across departments, share instances where you've worked well in a team. Emphasise your willingness to help others and your ability to communicate effectively.
✨Prepare for Scenario Questions
Expect questions about how you'd handle various situations, such as busy peak times or unexpected challenges. Think of examples that showcase your problem-solving skills and your proactive approach to enhancing guest experiences.
