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- Tasks: Be the friendly face of Grosvenor Casino, ensuring guests have a fantastic experience.
- Company: Join Grosvenor Casinos, the UK's most loved casinos, at the heart of community fun.
- Benefits: Enjoy flexible shifts, a vibrant work environment, and opportunities for growth.
- Why this job: Perfect for those who love people and want to create memorable experiences in a lively setting.
- Qualifications: Bring a positive attitude and some hospitality experience; passion for customer service is key!
- Other info: Shifts vary, including nights and weekends, so flexibility is essential.
We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.
As an F&B Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.
You will:
- Be customer obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can’t wait to return
- Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit
- Proactively offer and provide a friendly, efficient and prompt service of food and beverages - only delivering products you are proud of!
- Be aware of daily / weekly targets and contribute positively towards them
- Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way
- Replenish stocks so that the customer always has the opportunity to access products at all times
Qualifications:
- Positive attitude
- Experience of working successfully in a hospitality role
- Fanatical about delivering unrivalled customer experience
- Ability to collaborate with the wider business
- Sound communication skills
- Comfortable with change and ability to embrace new ways of working
- Must be able to work shifts at any time of the day, including weekends and bank holidays.
Additional Information:
- Predominantly night shifts, however, shifts will vary
- Flexibility is required to cover any shift throughout the week
Food and Beverage Host employer: Grosvenor Casino
Contact Detail:
Grosvenor Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Host
✨Tip Number 1
Familiarise yourself with Grosvenor Casino's current promotions and menu offerings. This knowledge will not only impress during your interview but also show your genuine interest in the role and the company.
✨Tip Number 2
Demonstrate your customer service skills by sharing specific examples from your past experiences. Highlight moments where you went above and beyond to ensure a great experience for customers, as this aligns perfectly with the role's requirements.
✨Tip Number 3
Show your enthusiasm for the hospitality industry. Engage with the interviewers by discussing trends in food and beverage service or sharing your favourite dining experiences, which can help you connect on a personal level.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shift work. Since the role involves varying hours, expressing your willingness to adapt to different schedules will demonstrate your commitment and reliability as a candidate.
We think you need these skills to ace Food and Beverage Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand what being a Food and Beverage Host entails. Familiarise yourself with the responsibilities and expectations outlined in the job description to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in hospitality or customer service roles. Use specific examples that demonstrate your ability to create a welcoming atmosphere and provide excellent service.
Show Your Passion for Customer Service: Grosvenor Casino is looking for someone who is 'customer obsessed'. Make sure to convey your enthusiasm for delivering exceptional customer experiences in your application. Share anecdotes that showcase your dedication to customer satisfaction.
Tailor Your Application: Customise your CV and cover letter for this specific role. Mention how your skills align with the qualifications listed, such as your positive attitude, communication skills, and ability to work flexible shifts. This will help you stand out as a strong candidate.
How to prepare for a job interview at Grosvenor Casino
✨Show Your Passion for Customer Service
As a Food and Beverage Host, your enthusiasm for providing excellent customer service is crucial. Be prepared to share examples of how you've gone above and beyond for customers in previous roles, demonstrating your commitment to creating memorable experiences.
✨Know the Menu and Promotions
Familiarise yourself with the current food and drink offerings at Grosvenor Casino, as well as any ongoing promotions. This knowledge will not only impress your interviewers but also show that you're proactive and ready to engage with customers effectively.
✨Demonstrate Flexibility and Adaptability
The role requires working various shifts, including nights and weekends. Highlight your ability to adapt to changing schedules and environments, showcasing any past experiences where you successfully managed similar challenges.
✨Exude a Friendly and Enthusiastic Demeanour
During the interview, let your personality shine through. Display a positive attitude and enthusiasm for the role, as this is key to being a successful host. Practice smiling and maintaining an engaging conversation to reflect the friendly atmosphere Grosvenor Casino aims to create.
