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- Tasks: Support customers by providing expert advice and resolving queries for a leading fashion brand.
- Company: Join Ventrica, a passionate company dedicated to exceeding customer expectations in the tech and service industry.
- Benefits: Enjoy remote work flexibility, competitive pay, and opportunities for personal growth.
- Why this job: Be part of an iconic brand, enhance your customer service skills, and make a real impact.
- Qualifications: Fluent in English and Dutch, with a passion for customer service and experience in retail or fashion.
- Other info: This is a full-time remote role, requiring a compatible laptop and smartphone.
The predicted salary is between 20800 - 24000 £ per year.
Do you champion fashion and footwear? Are you passionate about delivering exceptional customer service and ensuring that each customer's needs are met with care and expertise? Then this is the role for you!
We are looking for a Dutch Customer Service Advisor to join our high-performing team, supporting our client Deckers. As a Customer Service Advisor for Deckers, you will play a vital role in delivering top-tier customer service while representing an iconic global brand. Your passion for fashion and dedication to customer care will be at the heart of every interaction, from upselling products to resolving customer issues, all while maintaining exceptional quality scores.
Deckers is home to some of the world's most beloved footwear and accessories, including the iconic UGG boot. With a massive fanbase worldwide, customers' needs are always at the forefront of Deckers' mission to deliver outstanding products and service. If you're ready to be part of this legacy, we'd love to hear from you!
What you will be responsible for:
- Upselling through customer service by offering relevant products that enhance the customer experience.
- Acting as the first point of contact for customer queries, providing expert product advice and personalized solutions.
- Proactively managing escalations, handling returns/exchanges, order status inquiries, and providing clear information about logistics timelines.
- Serving as a bold brand ambassador for Deckers, ensuring that every interaction reflects the high standards of the brand.
- Delivering exceptional customer service across multiple channels: telephone, social media, web chat, and email.
- Ensuring that the customer is at the heart of every conversation, leaving them with a positive and memorable experience.
What you'll bring to the table:
- A passion for delivering outstanding customer service, with a genuine, empathetic approach that builds rapport and trust.
- Boldness in handling diverse customer queries, confidently resolving issues and finding the best solutions that exceed expectations.
- Passion for the Deckers/UGG brand and/or footwear/fashion, with the ability to share that enthusiasm with customers.
- Proven experience in upselling products and identifying opportunities to enhance the customer's experience.
- Outstanding communication skills, with the ability to adapt your style to suit each unique customer while maintaining professionalism.
- Experience working in a customer-facing environment, particularly within fashion, retail, or customer service industries.
- Strong IT skills and the ability to navigate customer service software with ease.
- A self-motivated attitude with a willingness to learn and grow within the role.
Working Hours, Location & Language Requirement:
- 40 hours per week, 08:00-17:00 Monday to Friday
- This role is remote, but you must be based in the UK
- Fluent in both English and Dutch, both verbal and written
Who are Ventrica?
At Ventrica, we don't just meet customer expectations—we exceed them. We're a company fuelled by passion for technology and customer service, boldness in how we innovate, and trust in the relationships we build with clients and customers alike. As we continue to grow, we are looking for passionate individuals who can help shape the future of customer service with bold ideas and a commitment to excellence.
Dutch Customer Service Advisor employer: Ventrica
Contact Detail:
Ventrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the Deckers brand and its products, especially the UGG range. Being able to speak passionately about their offerings during your interview will show your genuine interest and help you connect with the brand's ethos.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter in this position. This will prepare you to handle customer queries confidently and demonstrate your problem-solving abilities during the interview.
✨Tip Number 3
Brush up on your upselling techniques. Think of ways you can enhance a customer's experience by suggesting additional products that complement their purchases, as this is a key responsibility in the role.
✨Tip Number 4
Ensure you have a reliable setup for remote work, including a compatible computer and internet connection. Being prepared to discuss your home office setup can show your commitment to the role and readiness to start working effectively from day one.
We think you need these skills to ace Dutch Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in fashion or retail. Emphasise any upselling skills and your ability to handle customer queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the Deckers brand. Mention specific examples of how you've delivered exceptional service in previous roles and how you can bring that to this position.
Showcase Language Skills: Since fluency in Dutch and English is required, ensure you mention your language proficiency clearly in your application. If you have any certifications or relevant experiences, include those as well.
Highlight IT Proficiency: Given the role's requirement for strong IT skills, mention any experience you have with customer service software or tools. This will demonstrate your readiness to adapt to their systems quickly.
How to prepare for a job interview at Ventrica
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for the fashion and footwear industry during the interview. Share any personal experiences or stories that highlight your love for the brand and its products, as this will resonate well with the interviewers.
✨Demonstrate Customer Service Skills
Prepare examples of how you've successfully handled customer queries in the past. Focus on your ability to empathise with customers, resolve issues, and provide exceptional service, as these are key qualities they are looking for.
✨Upselling Techniques
Be ready to discuss your experience with upselling products. Think of specific instances where you identified opportunities to enhance a customer's experience through additional product recommendations, and be prepared to role-play scenarios if asked.
✨Familiarise Yourself with the Brand
Research Deckers and its product range, especially the UGG brand. Understanding their values, mission, and product offerings will help you answer questions more effectively and show that you're genuinely interested in being part of their team.
