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For Companies At a Glance
- Tasks: Support daily operations of our premium ticketing platform and manage inventory.
- Company: Join Seat Unique, a leader in making live experiences accessible through innovative ticketing solutions.
- Benefits: Enjoy a competitive salary, bonuses, share options, health insurance, and access to VIP events.
- Why this job: Be part of a dynamic team revolutionising the live events industry while creating unforgettable experiences.
- Qualifications: Ideal candidates have operational experience, strong problem-solving skills, and a passion for live events.
- Other info: This role requires in-office presence five days a week at our London HQ.
The predicted salary is between 24000 - 42000 £ per year.
Who we are
Our mission at Seat Unique is simple: to make premium live experiences more accessible to fans. We are at the forefront of revolutionising the ticketing and hospitality industry by offering a safe, secure, and seamless online platform for fans to purchase official premium tickets and hospitality packages for their favourite sports, music and cultural events. Seat Unique empowers clubs, promoters, venues, and rights holders to expand their reach, increase revenues, and enhance the overall fan experience. We provide a comprehensive solution that enables our partners to connect with new audiences and deliver exceptional experiences seamlessly.
We have forged official partnerships with globally renowned sports clubs, venues, and rights holders. We exclusively power hospitality and premium ticket sales through over 60 direct partnerships, including prestigious clubs such as Burnley FC, Yorkshire Cricket, and the Jacksonville Jaguars UK to name just a few. At Seat Unique, we believe in the power of live events. That’s why we go beyond merely selling tickets; we deliver unforgettable experiences for fans. In a time when the experience economy is thriving, Seat Unique’s strong positioning is reflected in our remarkable growth trajectory. Recently ranked 4th among the fastest-growing tech startups in Sifted’s 100: UK & Ireland in 2024, our commitment to excellence and innovation continues to drive our success. If you are passionate about revolutionising the live events industry and creating memorable experiences for fans worldwide, Seat Unique is the place for you! Join our dynamic team, and be a part of shaping the future of the premium ticketing and hospitality industry.
Who we’re looking for
Seat Unique is looking for a highly organised and proactive Marketplace Operations Executive who is passionate about optimising processes and ensuring seamless operations. The ideal candidate thrives in a dynamic environment and is eager to contribute to the smooth running of our premium ticketing platform. You should be detail-oriented, data-driven, and have a keen interest in the live events industry, ensuring our marketplace functions efficiently and delivers exceptional experiences for our customers and partners.
We’re in the live events business, which means in-person events are our core. This translates to our company culture and this role requires the candidate to be in the office five days a week at our London HQ. This in-person environment fosters agility. Being together allows our team to make quick decisions and adapt to the constant changes in our industry.
Responsibilities
- Monitor inventory levels and ensure that all products are listed accurately and in a timely manner
- Manage pricing within the product both dynamically and manually
- Work with partners to ensure that their content is inputted correctly and efficiently
- Solutionise and propose technical improvements and automations to streamline processes and increase efficiency
- Build and monitor the effectiveness of pages on the marketplace, including analysing key metrics and making recommendations for improvements
- Liaise with internal and external stakeholders to ensure that all parties are working collaboratively towards common goals
- Develop and implement standard operating procedures (SOPs) to ensure that all marketplace operations are standardised and streamlined
- Identify areas for improvement within marketplace operations and work with the Head of Marketplace to develop and implement strategies to address them
- Be adaptable and able to work to last minute deadlines alongside strategic planning
- Communicate effectively with team members, partners and stakeholders across the business
- Have a passion for process improvement and streamlining
Requirements
While these qualifications are highly regarded, we appreciate the richness of diverse experiences. You don't need all of them, but they could include:
- Experience in operations, preferably in a marketplace or e-commerce setting
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work effectively with a variety of stakeholders
- Technical aptitude with the ability to quickly learn new tools and technologies
- Must have impeccable attention to detail
- Must be a fast learner with the ability to multi-task in a fast-paced environment
- Have an interest in sport, music and major live events
Target compensation package: Up to £30k + quarterly bonus + share options + benefits. Final offers may differ from the target compensation package, taking factors such as experience level and skill set into consideration.
- Employee share options scheme
- Quarterly bonus
- 23 days of annual leave + public holidays
- A top-tier private health insurance package
- Learning and development budget
- Employee Referral Scheme
- Cycle to work scheme
- Weekly Deliveroo vouchers
- Access to VIP experiences at live events
Marketplace Operations Executive employer: Seat Unique
Contact Detail:
Seat Unique Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marketplace Operations Executive
✨Tip Number 1
Familiarise yourself with the live events industry and current trends in ticketing. Understanding the market will help you speak confidently about how you can contribute to optimising operations at Seat Unique.
✨Tip Number 2
Network with professionals in the ticketing and events space. Attend industry events or join relevant online forums to connect with people who can provide insights or even refer you to opportunities at Seat Unique.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of how you've improved processes in previous roles. Be ready to discuss these during any informal chats or interviews, as this role requires a proactive approach to operational challenges.
✨Tip Number 4
Show your enthusiasm for the role by engaging with Seat Unique's social media and content. Comment on their posts or share relevant articles to demonstrate your interest in their mission and the live events industry.
We think you need these skills to ace Marketplace Operations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations, particularly in a marketplace or e-commerce setting. Emphasise any roles where you managed inventory, coordinated with partners, or improved processes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the live events industry and how your skills align with the responsibilities of the Marketplace Operations Executive role. Mention specific examples of how you've optimised processes in previous positions.
Showcase Analytical Skills: Since the role requires strong problem-solving and analytical skills, include examples in your application that demonstrate your ability to analyse data and make informed decisions. This could be through past projects or experiences.
Highlight Communication Skills: Effective communication is key in this role. Make sure to mention any experiences where you successfully liaised with various stakeholders, showcasing your interpersonal skills and ability to work collaboratively.
How to prepare for a job interview at Seat Unique
✨Show Your Passion for Live Events
Make sure to express your enthusiasm for the live events industry during the interview. Share any personal experiences you've had with concerts, sports events, or cultural activities that highlight your genuine interest in this field.
✨Demonstrate Your Organisational Skills
As a Marketplace Operations Executive, being organised is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past, showcasing your ability to stay on top of details and deadlines.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle operational challenges. Think of specific situations where you've identified problems and implemented solutions, and be ready to discuss these in detail.
✨Familiarise Yourself with Their Platform
Before the interview, take some time to explore Seat Unique's platform. Understanding their services and how they operate will allow you to ask informed questions and demonstrate your proactive approach.
