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- Tasks: Support customer service teams with admin tasks and ensure exceptional service delivery.
- Company: Join Johnson Controls, a market leader in the industrial machinery manufacturing sector.
- Benefits: Enjoy ongoing training, career development, and a secure position in a growing industry.
- Why this job: Be part of a dynamic team, enhance your skills, and contribute to customer satisfaction.
- Qualifications: Strong customer focus, excellent communication, and organisational skills are essential.
- Other info: Entry-level position with opportunities for growth and learning in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
As a Customer Support Co-ordinator, you will play a pivotal role in supporting our customer service teams with administrative tasks. This role requires strong organisational skills, attention to detail, and the ability to multi-task effectively in a fast-paced environment. You will be responsible for coordinating internal processes, managing documentation, and supporting team activities to ensure the delivery of exceptional service to our clients.
Working within a team of experts, you will receive ongoing training and excellent career development opportunities. As you gain expertise in our products and services, you will have the chance to build a rewarding future with a market-leading brand in a secure and growing industry.
How You Will Do It- Handle administrative tasks, ensuring accurate record-keeping and document preparation.
- Coordinate communication across various channels with internal and external stakeholders.
- Support key internal processes, actively contributing where needed.
- Promote our brand to existing and potential customers while providing accurate information on products, policies, and procedures.
- Assist with ad hoc projects and tasks as required.
- Identify and suggest process improvements to enhance customer retention and satisfaction.
- A strong “customer first” attitude, with a friendly and service-oriented approach.
- Excellent verbal and written communication skills.
- Strong organisational and time-management skills.
- Flexibility to adapt to changing priorities and deadlines.
- Ability to multi-task while maintaining high-quality work.
- Strong interpersonal skills and the ability to collaborate effectively.
- Computer proficiency, with the ability to handle multiple applications simultaneously.
- Ability to prioritise and manage workloads effectively to meet KPIs.
- Experience in the security industry (desirable but not essential).
- Familiarity with company systems such as CBS, JDE, SMS, or Salesforce is an advantage.
Customer Service Support Coordinator employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Support Coordinator
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Customer Service Support Coordinator. Understanding the specific tasks, such as managing documentation and coordinating communication, will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks in previous roles. This will highlight your ability to thrive in a fast-paced environment, which is crucial for this position.
✨Tip Number 3
Network with current or former employees of Johnson Controls, especially those in customer service roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 4
Research common customer service software and tools, such as Salesforce or JDE. Being knowledgeable about these systems can give you an edge, showing that you're ready to hit the ground running if hired.
We think you need these skills to ace Customer Service Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Support Coordinator role. Emphasise your organisational skills, attention to detail, and any experience in customer service or administrative tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your 'customer first' attitude. Use specific examples from your past experiences to demonstrate how you have successfully managed multiple tasks and contributed to team success.
Highlight Relevant Skills: In your application, clearly outline your communication skills, time management abilities, and proficiency with computer applications. Mention any familiarity with systems like CBS, JDE, SMS, or Salesforce, as this could give you an edge.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Johnson Controls
✨Showcase Your Organisational Skills
As a Customer Service Support Coordinator, you'll need to demonstrate your strong organisational skills. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, highlighting how you kept everything on track.
✨Emphasise Your Customer-First Attitude
This role requires a friendly and service-oriented approach. Be ready to discuss situations where you went above and beyond for a customer, showcasing your commitment to exceptional service and customer satisfaction.
✨Prepare for Communication Scenarios
Effective communication is key in this position. Think of examples where you coordinated communication between different stakeholders or resolved conflicts. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Familiarise Yourself with Relevant Tools
While familiarity with systems like CBS, JDE, SMS, or Salesforce is preferred, showing a willingness to learn new tools can set you apart. Research these systems beforehand and express your eagerness to adapt to new technologies during the interview.
