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- Tasks: As a Service Advisor, you'll book services and repairs while advising customers on their vehicle needs.
- Company: Lookers Motor Group is a leading UK motor vehicle retailer with over 150 dealerships.
- Benefits: Enjoy competitive pay, enhanced holidays, and access to health support 24/7.
- Why this job: Join a friendly team, gain industry training, and enjoy opportunities for career progression.
- Qualifications: We're looking for energetic individuals with great communication skills and a passion for customer service.
- Other info: This is an entry-level full-time role with potential bonuses and a supportive work environment.
The predicted salary is between 26000 - 34400 £ per year.
Lookers Hamilton Audi is recruiting for a dedicated Service Advisor to join our Aftersales Team which consists of Service Advisors, Vehicle Technicians and our enthusiastic and friendly Management Team.
As a Service Advisor at Audi, you will benefit from continuous training opportunities through our in-house brand development, as well as learning from some of the automotive industry's best Managers. This is a truly exciting opportunity with potential for progression opportunities within Lookers!
Responsibilities:
- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts/accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customer's car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
Qualifications:
- You must have heaps of energy, a warm personality and a real passion for delivering a first-class customer experience each and every time.
- You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise.
- Previous experience using Kerridge/ADP would be an advantage, as well as having knowledge of other essential dealer systems.
- You will be a great team player but be able to also work independently using your own initiative.
- We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email michaeltaylor3@lookers.co.uk
Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus:
- Enhanced holidays that increase with service
- Eligibility to join one of our car schemes
- Critical illness cover after 2 years and Life Assurance
- Smart Health - free access to support 24 hours a day, 365 days a year
- Enhanced paid maternity, paternity and adoption leave
- For some roles a company car and additional earning potential through commission or bonus.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards.
Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
Service Advisor employer: Lookers Motor Group Limited
Contact Detail:
Lookers Motor Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the Audi brand and its values. Understanding what makes Audi unique will help you connect better with customers and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in a high-volume environment. Practice scenarios where you handle multiple customer queries efficiently while maintaining a friendly and professional demeanour.
✨Tip Number 3
Network with current or former employees of Lookers or similar automotive companies. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application.
✨Tip Number 4
Prepare to discuss your experience with dealer management systems like Kerridge or ADP. Even if you haven't used them directly, showing your willingness to learn and adapt to new technologies can impress potential employers.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the automotive industry. Emphasise any previous roles where you managed customer interactions or worked in a fast-paced environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering excellent customer service. Mention specific examples of how you've successfully handled customer queries or resolved issues in the past.
Showcase Communication Skills: Since the role requires excellent communication skills, consider including a section in your application that demonstrates your ability to explain technical information clearly and concisely.
Highlight Teamwork and Initiative: Mention experiences where you worked effectively as part of a team, as well as instances where you took the initiative to improve processes or customer satisfaction. This will show that you can thrive in both collaborative and independent settings.
How to prepare for a job interview at Lookers Motor Group Limited
✨Show Your Passion for Customer Service
As a Service Advisor, your ability to connect with customers is crucial. Be prepared to share examples of how you've gone above and beyond to provide excellent service in previous roles. This will demonstrate your commitment to delivering a first-class customer experience.
✨Familiarise Yourself with Audi and Lookers
Research Lookers Motor Group and Hamilton Audi specifically. Understand their values, services, and the types of vehicles they offer. This knowledge will help you tailor your responses and show that you're genuinely interested in the company and the role.
✨Prepare for Technical Questions
You may be asked about automotive terminology or processes related to servicing vehicles. Brush up on basic automotive knowledge and be ready to explain technical concepts in simple terms, as this is key to advising customers effectively.
✨Demonstrate Teamwork and Initiative
The role requires both teamwork and the ability to work independently. Prepare examples that showcase your ability to collaborate with others while also taking initiative when needed. This balance is essential for success in a busy dealership environment.
