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For Companies At a Glance
- Tasks: Deliver top-notch customer service and help customers find the best tech solutions.
- Company: Join EE, the UK's leading mobile communications company with a commitment to innovation.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values technology and customer satisfaction in a vibrant store setting.
- Qualifications: Customer service skills, passion for tech, and teamwork are essential; retail experience is a bonus.
- Other info: Full-time role based in Tottenham Hale, with flexible shifts including weekends.
The predicted salary is between 24000 - 36000 £ per year.
EE, part of BT Group, is the largest and most advanced mobile communications company in the UK, offering both mobile and fixed communications services to consumers. As the pioneer of the UK's first superfast 4G mobile service, EE has established the UK's biggest and fastest mobile network. With over 550 shops across the UK, EE is committed to providing an excellent workplace for its 13,000 employees. The company's 4G coverage spans 80% of the UK geography, with plans to extend to 95% by 2020. EE has received multiple awards, including the UK's best overall network by RootMetrics.
Role Description
This is a full-time, on-site role based in London. The EE Guide at Tottenham Hale will be responsible for delivering excellent customer service, advising customers on EE's products and services, and helping them find the best solutions to meet their needs. The role involves engaging with customers, understanding their requirements, demonstrating the latest technology, and resolving any issues they may face. The EE Guide will also ensure the store meets its sales targets and maintain a neat and professional appearance.
Qualifications
- Customer service and interpersonal skills
- Sales and product knowledge
- Problem-solving and troubleshooting abilities
- Passion for technology and innovation
- Ability to work collaboratively in a team environment
- Prior experience in retail or sales is a plus
- Flexibility to work various shifts including weekends
EE Guide - Tottenham Hale employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EE Guide - Tottenham Hale
✨Tip Number 1
Familiarise yourself with EE's products and services before your interview. Understanding the latest technology and how it benefits customers will help you engage effectively during discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved issues in the past. This will demonstrate your problem-solving abilities and your passion for helping others.
✨Tip Number 3
Research the latest trends in mobile communications and technology. Being knowledgeable about industry advancements will not only impress your interviewers but also show your enthusiasm for the role.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours, especially weekends. Highlighting your willingness to adapt to the store's needs can set you apart from other candidates.
We think you need these skills to ace EE Guide - Tottenham Hale
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in an EE Guide. Focus on the key responsibilities and qualifications, such as customer service skills and product knowledge.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service or retail. Use specific examples that demonstrate your problem-solving abilities and passion for technology.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for EE and how your skills align with their values and goals.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammar errors, and ensure that all information is clear and concise.
How to prepare for a job interview at EE
✨Show Your Passion for Technology
As an EE Guide, you'll be working with the latest technology. Make sure to express your enthusiasm for tech during the interview. Share any personal experiences or knowledge about mobile communications that could impress your interviewers.
✨Demonstrate Customer Service Skills
Since the role focuses on delivering excellent customer service, prepare examples of how you've successfully handled customer interactions in the past. Highlight your problem-solving abilities and how you can help customers find the best solutions.
✨Research EE and Its Products
Familiarise yourself with EE's products and services before the interview. Understanding their offerings will allow you to engage more effectively with the interviewers and show that you're genuinely interested in the company.
✨Prepare for Teamwork Questions
The role requires collaboration within a team environment. Be ready to discuss your previous experiences working in teams, how you contribute to group success, and any challenges you've faced while working with others.
