Event Production Technician

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent into client teams, FIRST brings brands and people together through creative, connected experiences.

FIRST works with clients across various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being named one of the Top 150 Event Organizers & Agencies in the USA by Eventex, being listed among the "200 Top Marketing Agencies" in 2023, 2022 & 2021 by Chief Marketer, being recognized as one of the "50 Top Event Companies" by Special Events, being included in the Top 100 "Best Places to Work in NYC" by Crain's New York Business, and being listed as one of the "1000 Companies to Inspire Britain" by The London Stock Exchange Group.

FIRST also understands that businesses worldwide need to adopt more sustainable and socially responsible practices. Our vision of sustainability at FIRST is about fostering a People-centric, Purpose-driven & Planet conscious culture.

At FIRST, you will find a welcoming workplace that fosters diversity and belonging with a focus on team members feeling valued, respected, and supported. An experiential organization that cares about the development and career experience of each employee, focusing on excellence and flexibility with the right balance of structure to thrive. Creative teams that enjoy challenging work with an ability to make an impact on those around them.

What You Would Get To Do

In this capacity, the ideal candidate would represent the FIRST brand as an implanted team member for a well-known technology company. The Event Technician will be responsible for executing the technical production for mid-level events requiring support with Audio/Video, staging, lighting and design needs. The role requires strong technical understanding and practical experience operating event production systems, with extensive experience in A/V and technical direction for both corporate events and live experiential events.

Your contributions include:

• Operate event production equipment including but not limited to Yamaha CL 5, ETC CS20-AV lighting console, Ross Carbonite, and PTZ camera controller.
• Provide feedback to facility Team Lead on event production equipment usage and efficiency.
• Actively liaise with the event production Team Lead to provide feedback and suggestions on possible enhancements and improvements to the space.
• Identify to Team Lead new and alternative ways of approaching FIRST's technical production offering to clients.
• Manage client expectations on production challenges, proactively providing solutions.
• Coordinate and support building of staging and A/V set up on-site as required.
• Perform day-to-day housekeeping and maintenance of a hi-tech conference venue.
• Provide full event production support including forwarding slide decks, video playback, live stream coordination, graphic support, multi-camera operation, and basic editing of video footage.
• Coordinate with systems engineers on troubleshooting and incident resolution.
• Provide white glove customer service to clients and stakeholders.
• Act as an ambassador for the FIRST brand, leading by example and displaying the company’s core values (Ambition, Creativity, Excellence, Integrity, Teamwork).

What We Are Looking For

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST.

Requirements include:

• 3+ years’ experience within the technical event production/broadcast environment.
• Bachelor's degree preferred or equivalent practical experience.
• Must be fluent in English.
• Ability to work onsite.
• Full understanding of audio visual technology and advancements including lighting, audio/video output, rigging and power.
• Proficiency with LED walls and WATCHOUT is highly preferred.
• Experience working with various equipment/tools is helpful but not required.
• Proficient in the technical delivery of high-quality events.
• Excellent communication and customer service skills are a must to build and maintain relationships.
• Ability to prioritize while adhering to critical project timelines in a fast-paced environment.
• Experience managing day-to-day changes at every level of detail.
• Knowledge of PTZ cameras and controllers.
• Knowledge of livestream/broadcasting (especially streaming to the internet).

Benefits

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That’s why we offer a range of benefits and perks to support your personal and professional growth:

• Private Medical Insurance with BUPA from day one.
• 28 Days Annual Leave PLUS Bank Holidays.
• Personal Volunteer Day.
• 20 Days of Sick Pay each Year.
• Enhanced Parental Leave (Maternity & Paternity).
• Wellness Stipend.
• Complimentary access to Headspace, Rocket Lawyer & Maven.
• Life Insurance.
• Employee Assistance Program (EAP).
• Cycle to Work Scheme.
• Season Ticket Loan.
• Mobile Phone Allowance.
• Pension Scheme Enhancements.
• Discretionary Bonus Structure.
• Global Opportunities: With a presence in 7 countries worldwide, you may have the opportunity to work on exciting projects across different locations.

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.