Customer Service Advisor - Natwest/Ulsterbank Belfast

Overview

Customer Service Advisor – Natwest/Ulsterbank Belfast

Location: Belfast City Centre, Northern Ireland, United Kingdom

What you’ll do

You will provide a proactive and reactive service to ensure customers meet their financial arrangements in line with their financial goals. You will receive the tools you need through company lead Training and time in Grad Bay.

Key Responsibilities

• At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
• Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
• Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
• Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

What You\’ll Do

• Conduct financial reviews with customers and provide accurate information to help them make informed decisions on financial products and services.
• Manage your diary and balance proactive conversations with planned customer meetings.
• Support the bank’s way of working to help as many customers as possible.
• Maintain relationships with colleagues to support customers and align with wider business aims.
• Resolve complaints and errors quickly, ensuring the customer relationship is restored.
• Ensure each customer interaction leaves the customer satisfied that their needs have been met.

What You\’ll Need

• Experience in a customer service environment and ability to manage relationships with customers.
• Excellent organizational and time management skills; ability to meet performance measures and customer needs.
• Excellent verbal and written communication skills.
• Experience working within a regulatory environment.
• Good technology skills with the ability to use Microsoft Office.
• A customer-focused attitude.

Details

• Salary: £26,200 per year
• Location: Natwest, Belfast City Centre
• Shifts: Full-time, 40 hours per week, hours between 07:00 and 23:00
• Start date: Various through Aug/Sept 2025
• Probity Requirements: Credit, Criminal, Sanctions and Fraud checks; must evidence last 2 years of employment history and last 5 years of address history

Benefits

• Perks at Work – Savings Discounts / Free Online Classes
• Help@Hand – Savings Discounts / Wellbeing Resources / Access to GP, Mental Health Support, Financial and Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Eyecare voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards
• Refer-A-Friend bonus up to £1,200
• Monthly Wellbeing Webinars

Disclaimer

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Note: only candidates meeting specific language proficiency scores will proceed on this campaign. If you pass the assessment but do not meet language requirements, we will endeavour to find other suitable roles where possible; otherwise we reserve the right to reject your application.