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- Tasks: As a Passenger Host, you'll ensure customer safety and provide top-notch service on trains.
- Company: Join GTR, a leading railway company dedicated to excellent customer experiences.
- Benefits: Enjoy free travel, discounts, and ongoing training in a supportive team environment.
- Why this job: This role offers a chance to develop skills while making a real impact on customer journeys.
- Qualifications: You need strong customer service skills and the ability to handle challenging situations.
- Other info: Shifts may include weekends, so local transport is essential for early starts.
The predicted salary is between 24000 - 36000 £ per year.
Do you have a passion for customer service? Let's shape the railway together and develop your skillset! We are looking for talented individuals who are passionate about delivering outstanding customer service.
As a Passenger Host you are a key member of staff whose responsibility is to provide a high level of information to our customers as well as a feeling of safety, security and well-being whilst protecting the revenue of Govia Thameslink Railway. Your duties as a Passenger Host fall into three main categories – revenue protection, customer service and security.
You will carry out your duties in a professional manner ensuring that customers are in possession of a valid ticket by undertaking station and on train ticket examinations at various locations and take the necessary action to deal with those individuals without valid tickets. You will be working alongside any contracted security officers, PCSO's, REO's or BTP at stations or on trains enhancing employee and customer safety.
Passenger Hosts work on a shift-basis covering unsocial and irregular hours, including weekends. Due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.
Experience / Skills / Requirements
- A proactive approach coupled with passion and ability to support and develop your team
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow
- Demonstrable experience of managing customers effectively in difficult environments
- You must be able to demonstrate a high level of numerical ability
- An effective communicator and must be able to demonstrate this both through your application and or assessments
- Confidence to make decisions in a customer focused manner and carry out instructions effectively
In return, you will be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You will enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.
Passenger Host (Future vacancies) - Three Bridges & Surrounding area (2894) employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Host (Future vacancies) - Three Bridges & Surrounding area (2894)
✨Tip Number 1
Familiarise yourself with the local area and transport routes. As a Passenger Host, you'll need to be able to navigate the stations and understand the services offered, so knowing the ins and outs of Three Bridges and its surroundings will give you an edge.
✨Tip Number 2
Brush up on your customer service skills. Since this role is all about providing exceptional service, consider volunteering or taking part in customer-facing roles to gain experience and demonstrate your passion for helping others.
✨Tip Number 3
Network with current employees or join relevant online communities. Engaging with those already in the industry can provide valuable insights into the role and help you understand what GTR values in their Passenger Hosts.
✨Tip Number 4
Prepare for situational questions during interviews. Think about how you would handle difficult customer interactions or safety concerns, as these scenarios are likely to come up in your discussions with the hiring team.
We think you need these skills to ace Passenger Host (Future vacancies) - Three Bridges & Surrounding area (2894)
Some tips for your application 🫡
Highlight Customer Service Skills: Since the role of a Passenger Host revolves around exceptional customer service, make sure to emphasise any relevant experience you have in this area. Use specific examples that showcase your ability to handle difficult situations and provide outstanding service.
Demonstrate Communication Skills: Effective communication is key for this position. In your application, illustrate how you have successfully communicated with customers or team members in the past. Consider including examples where your communication skills led to positive outcomes.
Showcase Problem-Solving Abilities: The job requires confidence in making decisions, especially in challenging environments. Include instances in your application where you had to think on your feet and resolve issues effectively, demonstrating your proactive approach.
Local Knowledge and Availability: Since the role involves working irregular hours and requires local transport, mention your familiarity with the area and your availability for shifts. This shows your commitment and readiness for the demands of the job.
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Show Your Passion for Customer Service
As a Passenger Host, your role revolves around delivering exceptional customer service. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to the job.
✨Demonstrate Your Problem-Solving Skills
You may encounter difficult situations during your shift. Think of scenarios where you successfully managed challenging customer interactions or resolved issues effectively. Highlighting these experiences will show your ability to handle pressure.
✨Know the Company and Its Values
Research GTR and understand their mission and values. Being able to articulate why you want to work for them and how you align with their goals will set you apart from other candidates.
✨Prepare for Situational Questions
Expect questions that assess your decision-making skills in customer-focused scenarios. Practice answering situational questions using the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
