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- Tasks: Be the friendly face of Malmaison, ensuring guests have an unforgettable experience.
- Company: Frasers Hospitality is a leading hotel brand known for its unique and stylish accommodations.
- Benefits: Enjoy perks like discounted stays, high street discounts, and fully funded apprenticeships.
- Why this job: Join a vibrant team, develop your career, and create lasting memories for guests.
- Qualifications: A passion for hospitality and a friendly attitude are essential; no prior experience required.
- Other info: Opportunities for internal progression and a commitment to sustainability.
We are looking for a friendly, passionate and energetic receptionist to join the team at Malmaison York. You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison.
You must have a natural hospitality charm and a passion for service. You will strive to make our guests' experience with Malmaison the best it can be whilst dealing with queries of all shapes and sizes. As Receptionist, you are the first and last person our guests see; you set the tone for the visit and ensure that everything has gone above and beyond before they leave.
High standards will be second nature to you. You love people and making guests smile every day knowing you have delivered celebrity service. You want to be part of something different, working with the best food, drink and a brand you will be proud of. At Malmaison, we create memories that the guest will never forget.
This could be the next step for you into a Supervisory position within Malmaison – we actively encourage internal development and progression.
In addition to competitive rates of pay, we offer:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your mates jobs!).
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- Wellness & National Campaign Days Calendar promoting activities like Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
- Access to Wagestream giving instant access to your pay as it’s earned.
- Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
Our Sustainability Goals include:
- 100% of our electricity is generated using renewable energy.
- We recycle a minimum of 70% of the waste from our hotels.
- We have moved to a chemical-free cleaning system in our bedrooms and public areas.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Receptionist employer: Frasers Hospitality
Contact Detail:
Frasers Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Show your passion for hospitality during any interactions you have with the team. Whether it's through a phone call or in-person visit, let your enthusiasm shine through. This role is all about making guests feel welcome, so demonstrating your friendly nature can set you apart.
✨Tip Number 2
Familiarise yourself with Malmaison's unique offerings and values. Understanding their brand and what makes them special will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Network with current or former employees if possible. They can provide valuable insights into the company culture and what it takes to succeed as a receptionist at Malmaison. Plus, having an insider's perspective can give you an edge during the application process.
✨Tip Number 4
Prepare to discuss how you handle challenging situations. As a receptionist, you'll encounter various guest queries and issues. Being ready to share examples of your problem-solving skills will demonstrate your capability to provide excellent service under pressure.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Frasers Hospitality is looking for in a Receptionist. Highlight key responsibilities and required skills, such as hospitality charm and passion for service.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that match the job requirements. Emphasise any previous roles in hospitality or customer service, and showcase your ability to create memorable guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention specific reasons why you want to work at Malmaison and how your personality aligns with their values of high standards and guest satisfaction.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Receptionist role.
How to prepare for a job interview at Frasers Hospitality
✨Show Your Hospitality Charm
As a receptionist, your personality is key. Make sure to showcase your friendly and welcoming nature during the interview. Smile, maintain eye contact, and engage with the interviewer as if they were a guest.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss how you would handle various guest queries or complaints. Think of examples from past experiences where you successfully resolved issues, highlighting your ability to stay calm under pressure.
✨Research Malmaison
Familiarise yourself with Malmaison's values, services, and unique offerings. This will not only show your genuine interest in the role but also allow you to tailor your answers to align with the company's ethos.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This could be about the team culture, opportunities for progression, or specific training programmes. It shows that you are proactive and genuinely interested in your potential future with the company.
