At a Glance
- Tasks: Ensure the safety and timely operation of trains while providing excellent customer service.
- Company: GB Railfreight is a leading rail freight operator in the UK, committed to safety and innovation.
- Benefits: Enjoy flexible working, travel opportunities, and a supportive team culture.
- Why this job: Join a dynamic team where your role directly impacts safety and customer satisfaction.
- Qualifications: Full Rail Operator Competence and a clean UK driving licence are essential.
- Other info: This role involves nights away from home and offers a chance to work outdoors.
The predicted salary is between 30000 - 42000 £ per year.
For this role, you can be based anywhere in the UK; however, it will involve a lot of nights away from home. This is the Talent Pool for future vacancies should they arise in the near future.
Responsible for acting as an RO/Guard on the Britannic explorer, a Belmond Train. You will be responsible for the safety and timely operation of the service, ensuring the train is clean and ready for service. You will also be responsible for the safe preparation of rail freight services and the operation of a variety of traction at off-network marshalling yards.
Liaising with GB Railfreight Train Managers (Drivers), signallers, and customers, you will ensure client requirements are met and trains are prepared safely, efficiently, and on time. Travelling to work sites within the nominated region. Keeping abreast of rule updates and safe systems of works for each location. Represent the company by demonstrating excellent customer service to understand the requirements of the customer. Working safely and efficiently with a willingness to challenge/report any safety concerns.
Key Responsibilities:
- Safe delivery of GB Railfreight services.
- Thorough preparation of trains entering the rail network.
- Detailed examinations of locomotives, wagons, and containers to confirm they are fit for purpose.
- Movement of trains as required on private infrastructure.
- Carry out coupling/uncoupling of rail vehicles to/from the locomotives and/or each other as required.
- Travel within the nominated region and other locations as required.
- Assisting and greeting passengers, answering questions, making announcements, and always ensuring their safety.
Requirements:
- Full current Rail Operator Competence is essential.
- Full UK Manual driver's licence is essential.
- Lone working experience.
- Excellent verbal and written communication skills.
- Proven flexible approach to work.
- Proven Customer service excellence.
- Clean safety record.
- Proven ability to work alone and to own initiative.
- Previous Guard experience/competence would be desirable.
Personal Profile:
- Ability to challenge unsafe work practices.
- Good interpersonal skills.
- Strong concentration and awareness skills.
- Able to work alone to complete duties but also an excellent team player.
- Flexible approach to work, willingness to go above and beyond to meet the needs of the business.
- Someone who is comfortable working outdoors in all seasons.
- Willingness to lodge away for extended periods of time.
Our Values:
- Professionalism: Safety and security is paramount in our business, and we feel that this embodies the foundation of a high achieving safety culture.
- Support: We look after our people and they in turn are encouraged to look after each other.
- Communication: The transparency of our business is valued by our colleagues and customers.
- Trust and Empowerment: We believe that openness and honesty make for the best relationship because it leads to trust and confidence.
- Enjoyment: Taking pleasure in coming to work at GBRf is actively encouraged right from the top.
At GB Railfreight, we recognise that having a more diverse range of people leads to greater innovation. We want to create a diverse workforce and encourage applications from people of all backgrounds with the aim to have a workforce representative of wider society. We champion diversity, inclusion, and wellbeing and aim to create a workplace in line with our values.
Rail Operator - Guard (Talent Pool) employer: GB Railfreight
Contact Detail:
GB Railfreight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Operator - Guard (Talent Pool)
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Rail Operator - Guard. Understanding the nuances of safety protocols and customer service expectations will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees of GB Railfreight. They can provide valuable insights into the company culture and what they look for in candidates, which can give you an edge.
✨Tip Number 3
Demonstrate your flexibility and willingness to work nights and away from home. Highlight any previous experiences that showcase your adaptability and commitment to meeting business needs.
✨Tip Number 4
Prepare to discuss your approach to safety and how you would handle potential challenges on the job. Showing that you prioritise safety and can think critically under pressure will resonate well with the hiring team.
We think you need these skills to ace Rail Operator - Guard (Talent Pool)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Rail Operator - Guard. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience, especially any previous guard roles or customer service experience. Emphasise your safety record and ability to work independently, as these are crucial for this position.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the rail industry and your commitment to safety and customer service. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Highlight Your Skills: In your application, clearly outline your communication skills, flexibility, and ability to work in various conditions. These traits are essential for the role, so make sure they stand out in your written application.
How to prepare for a job interview at GB Railfreight
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Rail Operator - Guard. Familiarise yourself with the safety protocols and customer service expectations, as these will likely be key discussion points during your interview.
✨Demonstrate Safety Awareness
Given the emphasis on safety in this role, be prepared to discuss your understanding of safety practices in rail operations. Share any relevant experiences where you identified and addressed safety concerns, showcasing your proactive approach.
✨Showcase Customer Service Skills
As a Rail Operator - Guard, excellent customer service is crucial. Prepare examples of how you've provided outstanding service in previous roles, especially in challenging situations. This will demonstrate your ability to meet client requirements effectively.
✨Be Ready for Flexibility
This position requires a flexible approach, including the willingness to work nights and stay away from home. Be honest about your availability and readiness to adapt to the demands of the job, as this will reflect positively on your commitment to the role.