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- Tasks: Support system users and maintain computer systems for smooth operations.
- Company: Join JFD Global, a leader in underwater capabilities for commercial and defence markets.
- Benefits: Enjoy a full-time role with opportunities for growth and diverse projects.
- Why this job: Make a real impact while working in a dynamic, user-focused environment.
- Qualifications: Degree in IT or related field; experience with ERP systems preferred.
- Other info: Diversity is valued; applications from all backgrounds are encouraged.
The predicted salary is between 28800 - 48000 £ per year.
JFD Global is the world leading underwater capability provider, serving the commercial and defence markets with innovative diving, submarine and hyperbaric rescue, technical solutions and services.
In this role, you will play a key part in supporting system users and maintaining computer systems and hardware to ensure smooth operations. As a self-driven professional, you will thrive in a user-facing environment where independence and motivation are key. With strong written and verbal communication skills, you will provide essential technical assistance, helping teams stay connected and productive. If you are ready to take on a dynamic role that will allow you to work on diverse projects that will make a real impact, we would love to hear from you!
Principle Accountabilities- Provide first-line support for ERP and other core systems, including Microsoft Business Central and IFS.
- Troubleshoot and resolve technical issues related to systems, monitor system performance and implement improvements when needed.
- Liaise with system support partners where needed to resolve issues.
- Assist with the implementation and upgrade of systems.
- Collaborate with various departments to understand their needs and provide appropriate solutions.
- Conduct training sessions for end-users to ensure effective use of systems.
- Maintain documentation related to systems, including user manuals and technical guides.
- Ensure data integrity and security within the systems.
- Degree or equivalent in Computer Science, Information Technology, or a related field.
- Knowledge of business analysis and process mapping.
- Previous experience in a similar role.
- Proven experience in supporting ERP systems, specifically Microsoft Business Central or IFS.
- Excellent communication and interpersonal skills.
- Knowledge of SQL and database management is a plus.
- Experience in Organisational Change Management.
- Experience with system integration and data migration.
- Familiarity with business processes in finance, supply chain, and operations.
- Previous security clearance would be advantageous.
This role requires strong troubleshooting and problem-solving skills, ensuring that issues are resolved efficiently with meticulous attention to detail. A creative and innovative mindset is essential for developing new solutions to meet evolving ERP challenges. Additionally, strong stakeholder management is crucial, with the ability to work effectively both independently and within a small team to drive success.
If this sounds like the ideal next step in your career, then click 'apply' now!
James Fisher and Sons are committed to taking positive action on diversity and strongly encourage applications for candidates from all backgrounds. We are proud to be a Disability Confident employer and recognise that our success depends on our talented and diverse workforce.
Business Systems & IT Support Specialist employer: James Fisher and Sons plc
Contact Detail:
James Fisher and Sons plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Systems & IT Support Specialist
✨Tip Number 1
Familiarise yourself with Microsoft Business Central and IFS, as these are key systems for the role. Consider taking online courses or tutorials to enhance your understanding and demonstrate your commitment to mastering these platforms.
✨Tip Number 2
Brush up on your troubleshooting skills by practising common technical issues that users face with ERP systems. Being able to quickly resolve problems will set you apart during interviews and show your proactive approach.
✨Tip Number 3
Network with professionals in the IT support field, especially those who have experience with ERP systems. Engaging in discussions on platforms like LinkedIn can provide insights and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss your experience with organisational change management and how you've successfully implemented new systems or processes in the past. This will highlight your ability to adapt and support teams through transitions.
We think you need these skills to ace Business Systems & IT Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and business systems. Emphasise any previous roles where you provided technical assistance or supported ERP systems, particularly Microsoft Business Central or IFS.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as troubleshooting, problem-solving, and communication skills. Provide examples of how you've successfully supported users in the past.
Showcase Relevant Skills: Highlight any technical skills that are pertinent to the role, such as knowledge of SQL, database management, and experience with system integration. If you have experience in organisational change management, be sure to mention it as well.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for a role that involves maintaining system integrity and documentation.
How to prepare for a job interview at James Fisher and Sons plc
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Business Systems & IT Support Specialist. Familiarise yourself with ERP systems like Microsoft Business Central and IFS, as well as the specific tasks mentioned in the job description.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully troubleshot technical issues in the past. Highlight your attention to detail and your ability to implement improvements, as these are key skills for this role.
✨Communicate Effectively
Since strong communication skills are essential, practice articulating your thoughts clearly. Be ready to explain complex technical concepts in simple terms, as you'll need to assist users who may not be tech-savvy.
✨Demonstrate Team Collaboration
Be prepared to discuss how you've collaborated with different departments in previous roles. Emphasise your ability to understand diverse needs and provide tailored solutions, which is crucial for this position.
