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- Tasks: Join a dynamic team delivering top-notch customer service to major corporate accounts.
- Company: Established since 2010, our company has expanded to over 300 locations and values growth.
- Benefits: Enjoy a competitive salary, flexible holiday options, and exciting social events.
- Why this job: This role offers a chance to develop your skills in a supportive environment with great career progression.
- Qualifications: We're looking for customer service pros with strong admin skills and attention to detail.
- Other info: Work full-time in a modern office with free parking and a birthday day off after one year.
The predicted salary is between 21000 - 26000 £ per year.
As Customer Service Administrator you will be working as part of a supportive team who deliver first class service to their customers. The role is full time and permanent working onsite in their large, open plan modern Brackley office. The company has been established since 2010 and has grown to over 300 locations. Hours are Monday to Friday 8.30 am to 5.00 pm and offering a starting salary of up to £26,500. This role will suit a customer service professional who wants to grow with the business.
Purpose of the role: To deliver high levels of customer service working with major corporate accounts. The role is busy and varied and involves interacting with customers on a daily basis.
Key Accountabilities for The Customer Service Administrator:
- Logging and matching customer contracts to goods ordered
- Approving orders, making amendments, resolving queries, obtaining supplier quotes
- Processing orders, sending out PO
- Sending out estimated delivery dates and dispatch confirmations
- Reporting damaged/missing items
- Sending out contracts
- Liaising with customers on a daily basis providing updates, dealing with complaints
- Portal management
- Liaising with internal teams - accounts, sales and tendering
- Credit control for key accounts
Key Skills Required for the Customer Service Administrator:
- High levels of customer service over the phone and by email
- Solid administration skills
- Highly organised with excellent levels of attention to detail
- Adaptable in a changing environment
- Credit control experience
- Strong IT skills, worked with bespoke CRM systems would be beneficial
What's in it for you?
- A starting salary of up to £26,500
- Based onsite Mon - Fri 8.30 - 5.00 pm (30 mins lunch and two 15 min breaks)
- 23 days hol + bank hols (you can also buy and sell hols days)
- Birthday day off (after one year service)
- Training, development and progression
- Annual performance and company related bonus
- Associate days, socials
- Associate equity program
- Plenty of free parking
Customer Service Administrator in Brackley) employer: Cameo Consultancy (Recruitment) Limited
Contact Detail:
Cameo Consultancy (Recruitment) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Brackley)
✨Tip Number 1
Familiarise yourself with the company's values and customer service philosophy. Understanding what they prioritise will help you align your responses during interviews and show that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss specific examples of how you've handled customer queries or complaints in the past. Highlighting your problem-solving skills and adaptability will demonstrate your capability to thrive in a busy environment.
✨Tip Number 3
Brush up on your IT skills, especially if you have experience with CRM systems. Being able to talk confidently about your technical abilities can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Service Administrator in Brackley)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and administration skills. Use keywords from the job description, such as 'high levels of customer service', 'solid administration skills', and 'attention to detail' to catch the employer's eye.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a busy environment. Mention specific examples of how you've successfully handled customer queries or complaints in the past.
Showcase Your IT Skills: If you have experience with CRM systems, be sure to mention it in your application. Highlight any specific software you’ve used and how it has helped you manage customer relationships effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Cameo Consultancy (Recruitment) Limited
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Be prepared to share specific examples of how you've handled difficult situations or resolved customer complaints effectively.
✨Demonstrate Organisational Skills
Since the role requires strong administration skills, be ready to discuss how you stay organised and manage your time. You could mention tools or methods you use to keep track of tasks and deadlines.
✨Familiarise Yourself with the Company
Research the company’s history, values, and services before the interview. Understanding their growth and operations will help you tailor your answers and show genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to adapt to changes or manage multiple priorities, and be ready to explain your thought process and outcomes.
