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- Tasks: Repair and service Makita power tools while providing excellent customer support.
- Company: Join Makita UK, a global leader in power tools and outdoor equipment.
- Benefits: Enjoy competitive salary, ongoing training, and a supportive work environment.
- Why this job: Be part of a dynamic team with opportunities for growth and skill development.
- Qualifications: Experience in technical roles, strong problem-solving skills, and attention to detail required.
- Other info: Flexible hours and a chance to work with a market-leading brand.
The predicted salary is between 24000 - 36000 £ per year.
Location: Wigan
Department: Technical Team
Job Type: Full-time
Join Our Team!
About Makita UK
Makita is a global leader in power tools and outdoor equipment, known for delivering high-quality products that meet the needs of professionals and end users alike. We are seeking a Service Technician to join our dynamic team at Makita. As a key member of our service centre, you will play a crucial role in ensuring the efficient repair and servicing of Makita products, including electric, cordless, and petrol tools. If you have a strong technical background, a passion for problem-solving, and are committed to delivering excellent customer service, we want to hear from you!
Why Join Us?
- Competitive Salary & Benefits: Enjoy a competitive salary and opportunities for career growth within our company.
- Training & Development: We offer ongoing training and development to help you advance your skills and stay up to date with industry best practices.
- Positive Work Environment: Join a supportive, team-oriented company where your contributions are valued, and your expertise is respected.
- Opportunity for Growth: Be part of a growing business with opportunities for career advancement in a dynamic industry.
Position Overview
The Service Technician is responsible for the inspection, repair, and servicing of Makita products, including electric, cordless, and petrol tools, ensuring they meet quality standards and are repaired within company KPIs. This role requires a strong technical understanding of Makita tools and the ability to diagnose and repair issues with minimal assistance. The technician will also provide telephone support to internal and external customers, assist with warehouse operations (e.g., spare parts replenishment, picking, packing, and shipping), and ensure accurate data entry in the BPCS system.
In addition, the technician will adhere to all health, safety, and environmental policies, contribute to continuous improvement efforts, and assist with other assignments as needed by the business. This position plays a key role in delivering excellent customer service, maintaining efficient workshop operations, and supporting overall business objectives.
What You Will Be Doing:
- Tool Inspection & Repair: Diagnose, repair, and service a wide range of Makita power tools, including electric, cordless, and petrol models, to the highest standards of quality and efficiency.
- Customer Support: Provide telephone support to internal teams (e.g., Sales, CSD) and external customers (e.g., distributors, end users) with technical queries and repair updates.
- Technical Reporting: Document repairs, tool conditions, and job details in a clear, concise manner, ensuring accurate records are maintained in our BPCS system.
- Warehouse Support: Assist with spare parts replenishment, picking, packing, and shipping of Makita products and components as needed.
- Health & Safety Compliance: Maintain a safe and organised work environment, adhering to health and safety protocols at all times.
- Team Collaboration: Work alongside colleagues to troubleshoot and repair tools, sharing expertise and supporting a culture of continuous improvement.
What We Are Looking For:
- Experience: Experience in a similar repair or technical role, ideally with power tools, machinery, or consumer electronics. Knowledge of Makita products is a plus!
- Technical Skills: Proven ability to diagnose and repair a variety of tools, including electric, cordless, and petrol-powered models, with minimal assistance.
- Customer-focused: Excellent communication skills to provide clear, helpful technical support to both customers and internal teams.
- Attention to Detail: High attention to detail in repairs, documentation, and inventory management.
- Health & Safety Awareness: Understanding of workshop safety protocols, including fire safety and tool-specific safety procedures.
- IT Proficiency: Comfortable with repair management systems (e.g., BPCS) to track repairs and input job details.
- Team Player: Ability to collaborate with colleagues to improve repair processes and provide assistance when needed.
- Flexible & Reliable: Willingness to work overtime as required, and dependable in meeting deadlines and maintaining high standards.
- Proactive: A self-motivated individual who takes initiative and seeks continuous improvement in their work.
What we offer:
- Competitive salary
- Ongoing training and development opportunities to help you succeed in your role.
- A supportive and dynamic working environment with the chance to work alongside a passionate and experienced team.
- The opportunity to work with a market-leading brand in a growing sector.
Ready to join Us?
If you’re ready to take on an exciting and rewarding role with a leading brand, apply today! Submit your CV and cover letter. We look forward to hearing from you!
Makita UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Service Technician – Wigan FSC employer: Makita UK
Contact Detail:
Makita UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician – Wigan FSC
✨Tip Number 1
Familiarise yourself with Makita products and their specifications. Understanding the tools you'll be working with will not only boost your confidence during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your technical skills related to diagnosing and repairing power tools. Consider practising with similar equipment or even taking a short course to enhance your knowledge, which can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous experience in customer service. Since the role involves providing support to both internal teams and customers, showcasing your communication skills and problem-solving abilities will be crucial.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. Be ready to share examples of how you've worked effectively with others in past roles, as this aligns with the company's culture and values.
We think you need these skills to ace Service Technician – Wigan FSC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in repair or technical roles, especially with power tools or machinery. Emphasise any specific knowledge of Makita products if you have it.
Craft a Compelling Cover Letter: In your cover letter, express your passion for problem-solving and customer service. Mention how your skills align with the responsibilities of the Service Technician role and why you want to work for Makita.
Showcase Technical Skills: Clearly outline your technical skills related to diagnosing and repairing electric, cordless, and petrol tools. Provide examples of past experiences where you successfully resolved technical issues.
Highlight Team Collaboration: Mention any previous experiences where you worked as part of a team to improve processes or solve problems. This will demonstrate your ability to collaborate effectively, which is important for this role.
How to prepare for a job interview at Makita UK
✨Know Your Tools
Familiarise yourself with Makita's range of products, especially the electric, cordless, and petrol tools. Being able to discuss specific models and their features will demonstrate your technical knowledge and passion for the brand.
✨Showcase Problem-Solving Skills
Prepare examples of past experiences where you successfully diagnosed and repaired tools or machinery. Highlight your approach to troubleshooting and how you ensured customer satisfaction through effective solutions.
✨Emphasise Customer Service
Since the role involves providing support to both internal teams and customers, be ready to discuss your communication skills. Share instances where you effectively handled customer queries or provided technical support.
✨Demonstrate Team Collaboration
Talk about your experience working in a team environment. Mention how you contributed to team goals, shared knowledge, and supported colleagues in improving repair processes, as this aligns with the company's values.
