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- Tasks: Join our team to provide excellent customer service and manage donations.
- Company: Goodwill of Central and Northern Arizona is dedicated to community support and sustainability.
- Benefits: Enjoy flexible hours, competitive pay, and a comprehensive benefits package after 60 days.
- Why this job: Make a difference in your community while gaining valuable experience and skills.
- Qualifications: Must be 18+, have great customer service skills, and pass a background check.
- Other info: Opportunity for cross-training in various store positions and a fun work environment.
Location: Oxnam, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 8031ba0d843e
Job Views: 4
Posted: 18.06.2025
Expiry Date: 02.08.2025
Position Description: Works as a member of the store team to lead an excellent customer and brand experience, and promote sales for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Responsible for receiving all donations in an expedient, courteous manner and placing items in the appropriate location in the production room or sales floor.
Starting Pay: $14.50 / Hour
Essential Duties and Responsibilities:
- Accepts all donations from customers, providing outstanding customer service.
- Responsible for correctly labeling Gaylords.
- Ensures that a receipt is offered to each donor, regardless of the size of the donation.
- Inquires about any potential hazardous products being donated and provides location lists for proper disposal to the customer.
- Writes up sales tickets and sold signs for furniture, electrical, and other large items.
- Assists customers with loading and unloading furniture or other items to and from vehicles.
- Maintains the placement of all merchandise and the organization of the production room by following PPM (picture process map) standards.
- Assists in loading or unloading merchandise onto/off trucks or trailers, as needed.
- Safely operates pallet jack and walkie stacker.
- Conducts daily safety inspections on all company-owned equipment, including walkie stackers. Follows and ensures all safety rules are complied with and appropriate safety equipment is used.
- Provides floor care duties at a retail store, as needed.
- Required to cross-train in other store positions as business needs.
- Maintains regular and consistent in-person attendance.
- Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
- Performs other related duties, as assigned.
Key Values/Enabling Attributes:
- Trust: Making relationships as important as results; doing the right thing even when no one is looking; doing what we say we will do; having the courage to resolve differences; respecting the uniqueness of every individual.
- Collaboration: Engaging in unfiltered conflict around ideas; apologising when appropriate; taking care of each other and the business; achieving greatness as One Goodwill; partnering with our communities to serve our customers.
- Engagement: Valuing attitude and aptitude; being an ambassador of Goodwill; going above and beyond; having fun and celebrating successes; making life better for those around us.
- Ownership: Leading by example; driving operational excellence; holding one another accountable; making Goodwill better every day; taking responsibility to initiate solutions.
- Innovation: Encouraging continuous learning; willing to take risks; transforming from common to exceptional; promoting breakthrough thinking; embracing change.
Minimum Qualifications (Education, Experience, Skills):
- Excellent customer service skills.
- Ability to pass a forklift certification class.
- Ability to speak and read English proficiently.
- Must be at least 18 years of age or older.
- Ability to pass a background check and drug screen, where applicable for position.
You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:
- 5 Medical Plans
- Employer Funded Health Reimbursement Account (HRA)
- 3 Dental Plans
- Vision Plan
- 401K (Immediate participation upon hire)
- Employer Paid Life Insurance
- Employee Assistance Program (EAP)
- Paid Time Off; Sick and Vacation
- Paid Holidays
Donation Attendant - PT employer: Goodwill of Central and Northern Arizona
Contact Detail:
Goodwill of Central and Northern Arizona Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Donation Attendant - PT
✨Tip Number 1
Familiarise yourself with Goodwill's core values, as they are crucial to the role. During your interactions, whether in person or over the phone, demonstrate how you embody these values like trust and collaboration.
✨Tip Number 2
Showcase your customer service skills by preparing examples of past experiences where you went above and beyond for a customer. This will help you stand out during any informal discussions or interviews.
✨Tip Number 3
If you have experience with handling donations or working in retail, be ready to discuss specific situations where you successfully managed challenges. This will highlight your problem-solving abilities and readiness for the role.
✨Tip Number 4
Network with current or former employees of Goodwill if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application process.
We think you need these skills to ace Donation Attendant - PT
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Donation Attendant position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Since excellent customer service is crucial for this role, make sure to emphasise any previous experience you have in customer-facing positions. Use specific examples to demonstrate how you've provided outstanding service in the past.
Showcase Relevant Qualifications: Mention any certifications or training related to safety equipment operation, such as forklift certification. If you have experience with inventory management or retail operations, be sure to include that as well.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your passion for the role and the values of Goodwill. Discuss how your personal values align with their core values of Trust, Collaboration, Engagement, Ownership, and Innovation.
How to prepare for a job interview at Goodwill of Central and Northern Arizona
✨Showcase Your Customer Service Skills
As a Donation Attendant, excellent customer service is key. Be prepared to share examples of how you've provided outstanding service in previous roles, and demonstrate your ability to handle various customer interactions with patience and professionalism.
✨Understand Goodwill's Core Values
Familiarise yourself with Goodwill's core values: Trust, Collaboration, Engagement, Ownership, and Innovation. During the interview, be ready to discuss how you embody these values in your work and how they align with your personal beliefs.
✨Demonstrate Safety Awareness
Since the role involves operating equipment like pallet jacks and walkie stackers, it's important to show that you understand safety protocols. Be prepared to discuss any relevant experience you have with safety inspections or equipment operation.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Consider asking about team dynamics, training opportunities, or how success is measured in this role.
